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Business Profile

Manufactured Homes Sales

UMH Properties, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

This profile includes complaints for UMH Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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UMH Properties, Inc. has 23 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a resident at ********** Estates, a UMH property in **********, ****. Upon move in, after months of waiting on a home to be ready, we finally moved in after providing a deposit November 2019. After already vacating my previous residence and getting moved in over the weekend, I was informed by the manager ***************** that there had been an issue after something changed with how they verify people for residency and I was not eligible despite being eligible in August of 2019. I had to get a friend, *******************, to help me get a lease as my family of 5 was already in the home and couldnt return to our old house. After living there until June 30, 2022, we moved out. I asked current property manager ***************** if I needed to put his name on the 30 day notice we were vacating, and she had me do so. I provided my new address, and also my email and requested an itemized list should there be anything to address. Despite having rent paid through the end of July, I gave **** the keys 3 days early at her request. At no point was a walkthrough of the home done. I recieved no list of damages not covered by the deposit and I have received no correspondence from UMH despite many attempts to resolve these matters since I found out in the fall of 2022. *** now has a debt in collections for over **** dollars and I have no information on what and have been provided nothing. This debt should have never even reached a collections agency as I made sure to provide my contact information and now a third party has been impacted as a result of being a good samaratin and friend. Just as recently as last week I called UMH corporate and was told my information would be given to district manager *****, who failed to call me back this past fall after he spoke with me when I first learned of the collection in **** name and was supposed to speak with **** but never returned any calls.

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lived there 22 months ALWAYS on time with land rent. House burned down 3-25-22. Only thing left was the clothes on our backs. Bullied by SH. Told me they heard my dog screaming. (20 MINUTES INTO THE ***** I WAS ALREADY ON THE GROUND !!!!,,, told they are talking all my insurance ********* will have nothing left. Insurance paid Everything! Now Feb 2, 2023 I recieve a bill for over 4 thousand dollars owed for rent. The next day,, it was reported to the Credit Report. They drug me thru the mud for 3 months while I waited for an approval to now rent there,,,, AS MY SON AND I AND 2 FIVE YR OLDS WERE HOMELESS. NOT EVEN OFFERED A BOTTLE OF WATER! Move in date was suspose to be June 1st, 2022. They MADE US PAY $25 EACH AGAIN to really to continue living there. It took 3 months and on the June 1st they said I could no longer live there! HORRIBLE PLACE! ASK ANYONE WHO LIVES THERE! I PAID $600 A WEEK HOTEL STAY WAITING FOR THIS HORRIBLE COMPANY! I WANT REEMBURSED MY MONIES. THIS MANAGER WILL COME TO YOUR HOME ASKING QUESTIONS, BEING NOSEY AND HE WILL TREATEN N BULLY YOU. GO TO ANYONES DOOR AND ASK! THEY SOLD ME THIS HOME WITH ELECTRIC WIRING RIGGED N ILLEGAL. WE JUST WALKED DOWN THE STREET ABOUT 10 HOUSES WITH MY NEICE TO LOOK AT A HOME SHE WAS TRYING TO PURCHASE. WE WERE ONLY GONE 23 MINUTES AND THIS HAPPENED! I HIRED A COMPANY TO REMOVE THE SINGLE WIDE DEBRIE. THEY WENT AHEAD AND HAD IT REMOVED WITHOUT LETTING ME KNOW FIRST! THIS COMPANY WAS DIGGING THUR SOME OF OUR PERSONAL THINGS THAT WERE DRESSERS ETC.! NEIGHBORS WERE CURIOUS AS TO WHY THEY REMOVED IT SO QUICKLY. ANOTHER FIRE THERE A FEW MONTHS AFTER MINE,, THEY LET THAT BURNT HOME SIT FOR MONTHS!!! IM SICKENED! FROM THE TREATMENT FROM ******** MANOR! HORRIBLE PEOPLE IN THE **********!!! ALL I CAN SAY IT STAY AWAY! SO MANY PEOPLE HAVE LEFT BECAUSEVOF MY TREATMENT. I WAS THE PERFECT RESIDENT AND NEVER LATE WITH MY RENT! I will send proof via postal mail with there comments, bill, etc! I can't see well enough to upload this info.

    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Landlord Harassment -Mr. ********************* a regional manager for UMH couldn't have been more rude or dismissive of my concerns to the point he was screaming at me over the phone when all I was trying to do is state my concerns over the treatment we've received from the property manager in just 4 short months.We have been living in Sunny Acres in Somerset since the end of March 2022.Since then the property manager ******* has literally been stalking us, making up false allegations about our dog and now she called threatening to take us to court over a trampoline she initially told us shouldn't be a problem because it's fully secured and we purchased a one million dollar insurance rider for it.Nothing about the way this process has been handled is legal or fair. It couldn't be more hypocritical to send your property manager around to **** down "lease violations" when just a quick trip by her house will reveal she's got some violations of her own. That's not even to mention all the other violations you can easily drive around the park and count up, but she has apparently taken up a vendetta against us.She is driving by our house daily in her orange mustang just to check on us, calling multiple times with threats she plans to serve us with court papers on Monday. We have never even received the proper notification from the property regarding our alleged lease violations. Not one single certified piece of mail, only threats over the phone. None of these decisions make any sense, so instead of keeping my children safely in my backyard they want them to go wandering through the neighborhood and possibly either get hurt or get into trouble. UMH Sunny Acres needs to seriously reconsider the arbitrary manner in which they are selectively choosing residents to pick on when others have fences. basketball hoops, and wood burning fire pits. Meanwhile we still have not received several things promised in our closing contract.

      Business Response

      Date: 09/14/2022

      Hello, thank you for your message. We strive to provide the best quality affordable housing and
      lifestyle for our residents. We are happy to address any issues you may have and ask that you
      please contact the community manager to discuss this matter directly. Alternatively, you can
      write to us at ***************** so we may better assist you in resolving any issues.

    UMH Properties, Inc. is NOT a BBB Accredited Business.

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