Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized charge $1,607.02 to replenish refrigerant for a second A/C condenser, when tech said it would be charged for free as a courtesy.

  Business Response

  Date: 08/15/2023

  The customer contacted us regarding an issue with their Air Conditioning system not working.   We went to the customers home and explain what the issue is and the needed repair.  We did explain to the customer that the repair does not come with a warranty.  Our company explained to the customer that if the repairs does not  resolve the issue he would need to replace the Air Conditioning system.  As I stated there was no warranty on the work because  the system is over 20 years old we can not for see for how long the unit would work, if it would work for a few days or a year.  The customer was explained that if the **22 freon would not resolve the issue, the cost for the **22 freon would be a credit toward the new system.  The customer scheduled the replacement of a new system.  Then on July 7th the customer cancelled the installation which was scheduled for July 10th. 

  Customer Answer

  Date: 08/16/2023

  
  Complaint: 20438028
  
  I am rejecting this response because:

  Please focus on our initial complaint and address my issue which still stands as I am going to reiterate it:
  
  
  We have two separate condensers, one for the upstairs of the home, and one for the downstairs of the home. The tech tested that the upstairs condenser was low on **22 refrigerant, so we had him boost the upstairs condenser for the **22 refrigerant.  The condenser for the downstairs of the home was fine as it was still blowing cold there.
  
  
  
  As he was charging the condenser for the upstairs of the home, he offered to charge the condenser for the downstairs for free.  As I sternly looked at him in the eye "I said you are only charge us the price to boost the upstairs condenser only, right?", and he agreed. 
  
  
  We then get the credit card receipt, and it shows that we were charged $3571.94 to boost both condensers and not just one, even though the technician agreed we would only get billed for refilling **22 for the upstairs condenser only.
  
  
  We are seeking reimbursement for the cost of boosting just one condenser with **12 in the amount of $1785.97. 
  
  
  $3571.94 / 2 = $1,785.97
  
  
  
  
  
  1. The merchant needs to address my issue, and we just our want to get our complaint resolved.  We are seeking reimbursement for the above. 

  2. My complaint has nothing to do with a warranty--we understood the repair does not come with a warranty, and yes, we realize the condenser is 20 years old.  Since the repair was made to the upstairs condenser with the **22 refrigerant on July 5th, this has resolved our issue and that our air conditioning system has been working fine by blowing cold air ever since. 

  3. We canceled the transaction on July 7th for the work to be performed on July 10th since we found out the Carrier condenser they wanted to install was discontinued and no longer being manufactured.

  4. The estimates provided for the work to be done on July 10th were quite vague, confusing and misleading.

  5. Other vendors that I called provide **22 are from a range of $55 per pound to $225 per pound, and I feel we were overcharged the $1,785.97 for the upstairs condenser to be charged to be begin with. 
  
  
  
  
  
  
  
   

  Business Response

  Date: 08/28/2023

  We would gladly issue the credit/ reimbursement if you move forward with the replacement of the air conditioning unit.  We can not issue a credit since the freon was put into the system already. 

  Customer Answer

  Date: 08/29/2023

  
  Complaint: 20438028
  
  I am rejecting this response because: the merchant is still not addressing the issue that the technician who came over to our residence on July 5 offered to put the **22 refrigerant for free in our other condenser, and we accepted.  This freon that was put in was done as gratis from the technician who put it in, and we should not be charged to boost that one condenser with freon. 

  The merchant is now manipulating us by making us get a new A/C system in order to get our money back that is owed to us. We don't need and don't want to do any further business with him with someone we clearly don't trust.  Our A/C system is working fine since the freon boost was done.

  I have gotten an estimate from the prior vendor that we have used for the past 15 years, that we should have used instead of this merchant, and he would only charge us $800.00 to fully charge our one condenser.  So, we were clearly ripped off just to have the merchant charge just the one condenser that needed the freon boost.

  Again, we are seeking compensation in the amount of $1607.02 that is owed to us. 

   

  
  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 09/19/2023

  It seems like there was some confusion and disagreement between All Week and the customer regarding the charging of Freon into their systems and the potential credits for replacing the units. Here's a breakdown of the situation based on the information you provided:
  All Week added Freon to both of the customer's systems but only charged for one unit.
  All Week offered to provide a credit if the customer decided to replace both units. The credit would be for half of the amount they paid for the Freon.
  The customer, instead of replacing both units, chose to replace only one system after both units were charged with Freon.
  All Week explained that the credit would be issued if the customer proceeded with the replacement of the units.
  Ultimately, the customer decided not to go ahead with any of the work.
  All Week purchased a jug of R-22 for $1800.00 and believes that no other contractor would have charged only $800 to fill up two condensers.
  All Week offered competitive pricing for the replacement along with credits for the Freon, which you consider fair.
  You believe that if the customer had contacted their previous contractor, they might not have received quick service and repairs as All Week provided.
  Given this information, it appears that there was a misunderstanding between All Week and the customer regarding the credits and pricing for the work. The customer had the opportunity to choose between replacing both units and receiving a credit or not going ahead with the work. In the end, they decided not to proceed with any replacement work, and only adding for the freon which may mean that there are no credits due at this point.
  It's important to maintain clear communication with customers and ensure that all terms, pricing, and potential credits are discussed and agreed upon before any work is performed to avoid misunderstandings and conflicts.

  Customer Answer

  Date: 09/22/2023

  
  Complaint: 20438028
  
  I am rejecting this response because:

  This is not what I provided in my original complaint, and you are now misconstruing it, and still blatantly not responding to the fact that the tech offered to put in the R22 for free in the second condenser and we were being charged for it.  
  
  
  With your evasive actions in not even responding to my original complaint in the above paragraph, since this complaint was initiated for the past two months, you have incriminated yourself and you have admitted fault on your part here. 
  
  
  We were charged to boost 2 condensers when your tech said that he would charge us to boost one and have the other boosted for free.  You have not addressed this in any of previously submitted complaints, so apparently you are not denying this, by you being evasive here, in the nature of your responses, you are apparently agreeing to the fact that the tech charged the second condenser for free.
   
  
  Because you provided us with an exorbitantly priced estimate with a condenser model that was discontinued, and your estimates and your business approach started to become deceiving and we realized we were getting cheated here, so we did not proceed with the upstairs unit.  You were not acting in the best interest of our needs, instead with your greed you were coercing us to replace both condensers that were and still are functioning fine.  
  
  
  You are not now being clear for what credit would be for half the amount we paid for the Freon. Again, we just wanted to have the upstairs condenser charged--we did not want to buy a new A/C condenser.
  
  
  Again, we did not want to replace both condensers as replacing the units were not necessary, as they were working fine, we did not want to go forward with replacing of either one or two of the units here.
  
  
  Because you provided us with an exorbitantly priced estimate with a model that was discontinued, and your estimates and your business approach started to become deceiving and we realized we were getting cheated here, so we did not proceed with the upstairs unit.
  
  
  That is your opinion, about what other vendors would charge, which I don't agree with, because the estimate of $800 was on the high side from the 5 vendors I contacted. 
  
  
  If that is competitive pricing that you are lying here again.  This is absolutely not fair and stop manipulating us by saying what we think is fair.  We were ripped off. 
  
  
  I would have rather waited an extra day to have a legitimate, honest, reliable vendor come to address our problem, and not go through with this banter of going back and forth with you, and get manipulated, and coerced into getting a new condenser that we clearly did not need.  Having the tech immediately say we need to get a new condenser at 9pm at night on July 5th, without even examining the condenser to see if there were any mechanical issues was indeed trying to hard sell and manipulate is.
  
  
  This is more than a misunderstanding--you were exercising manipulation and deceit, and again you still have not addressed the fact that the tech offered to boost the downstairs condenser for free, yet we are still being charged for this.  
  
  
  
  We thought it was best not to replace either unit, because it was unnecessary, and we realized All Week was not being legitimate with us.  They were and still are fixated into making us spend a huge amount of money to replace two condensers that are not necessary.  Furthermore, All Week was not acting in our best interest, and were looking to make thousands of dollars off us. 
  
   
  
  We did not need any replacement work.  We are *********** the $1,607.02 credit that is owed us for the cost of boosting the second condenser that was supposed to be free.  If the tech was up front and said he would charge us to boost the second unit for the downstairs level instead of saying it would be done for free, I would never have had him boost this second unit, where it was working fine to begin with. 
  
  
  This is not a matter of communication; this is a matter of lying on your part.  Your tech said he would boost the second unit for free, and you are not honoring what he offered.
  
  
  Again, I want to get this resolved in our favor as soon as possible.  Please mail us a certified cashier's check made payable to me in the amount of $1,607.02 that is owed us.
  
  
  If this not resolved in our favor, I will continue to dispute this for as long as possible, until we are indemnified.  I will not stand down, for my reasons stated above.  It would be best to pay us the $1,607.02 and have this case resolved once and for all. 
  
  *******************

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I hired All Week Plumbing in March 22 to do the whole whole plumbing, I asked them to prepare the permits and I got the permits filed and I payed for them. When I got the permits it took them ************************************************************* for more money, even though I gave them a deposit in March of 22. They asked me to pay them up to 70% of the price for nothing done. I gave them 15% instead. Till this day they have not responded to my calls, emails and messages. I had water damage in the house because one of the roof pipes was left open and water leaked into the house. I want a refund for the work they did not do and that is 30% from the money I gave them. They were here only for one day and refused to come the next day. There was no planning what needs to be done in the house or how it will be done. I want to be able to finish my project ASAP. Thank you.

  Business Response

  Date: 08/26/2022

  Our office has resolved all issues with this customer and have performed the needed work and customer is satisfied.  No refund is needed.  IF you need any additional information feel free to contact our office.   Thank you 

  Customer Answer

  Date: 08/27/2022

  
  Complaint: 17710965
  
  I am rejecting this response because:
  
  I agreed to give them a chance so they can finish the work, but the work is notDONE, that is a lie. They came for a day and did some work and they are nowhere to find. One of the employees asked me over the phone that I pull the complainant, I refused and send them email as well. I am still waiting for the job to be done and if not I want a refund. 
  
  Regards,
  
  *********************************

  Business Response

  Date: 09/06/2022

  We have reached out to the subcontractor who is responsible for the remainder of the work that's to be completed. Customer spoke to the subcontractor and they are to coordinate dates for completion. 

  Customer Answer

  Date: 09/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and I will give them a chance to finish the work.