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Business Profile

Manufactured Home Supplies

Snow Joe LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Supplies.

Complaints

Customer Complaints Summary

  • 437 total complaints in the last 3 years.
  • 126 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months ago I notified sno-** about a auger breaking on my sno-************* blower along with the auger belt. They notified me that they were out of both parts. After some time passing they finally sent my auger pulley but the belt was still on back order! Mind you that now I've been without the use of my sno-************* blower for the entire season. Still no belt. They sent me a wrong belt for a snow thrower and not the large belt as I needed to get my machine up and running.I notified them of the error in several emails over the past few weeks but the refuse to respond at all.Sno-** can certainly continue to produce new sno blowers along with the belt that I seek for a replacement but cannot send me a belt that's covered under warranty? I'd like the decency of a reply and my belt given to me as per the terms of the warranty. Hopefully I can use my sno-** this winter as sno-** ' s crummy stock pile is evidently not stocked well at all.All the shipping delays aside as the federal government claims sno-** continues to put together new units for sale but can spare a belt for me the already paid customer?!Thanks for reading,*****************

    Business Response

    Date: 07/27/2022

     

  • Initial Complaint

    Date:07/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Einhell GE-CT 18 volt power x change cordless grass trimmer back on 5/23 from Flexshopper. I never received this product and I am being charged for it.

    Business Response

    Date: 07/25/2022

    Hello *****,

    We apologize for any inconvenience.  After looking up your account, I see that the order that you placed on Flexshopper in which we dropship was canceled and the refund was returned back to the original payment.  Please contact Flexshopper to verify.

     

    Thank you

    Customer Service Team

    ********************** + **********************

Snow Joe LLC is NOT a BBB Accredited Business.

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