Reviews

Review Details

• Review fromAngela L

  Date: 03/31/2025

  1 star

  Angela L

  Date: 03/31/2025

  If I could leave 0 stars I would. I just opened my new SunJoe pressure washer for the first time yesterday. Weather has been bad so its been sitting in my garage for maybe a month. I opened it and one of the wheel clasps were broke and it was missing the garden hose adapter. I activated the warranty on it immediately and reached out with my issue. They said the adapter is not in stock and they don't know when it will be (the unit I bought was an older version but was at **********, so I understand the part not being in stock). Then when I asked what else they could do for me, it became an issue because I didn't have the receipt (which seems to be common based on the reviews I've read about sun and snowjoe not honoring their warranties). All I was asking for was a basic hose adapter. I don't understand how I have an active warranty yet they wont help me because I don't have the receipt. I sent them a screenshot of it coming out of my bank account but they wouldn't honor that either. The unit is brand new. I offered to send it back to them and they basically told me tough luck. The unit is useless without the adapter. So I just blew almost $200. The right thing to do would be to send me a new unit since the piece is not in stock and they don't know when it will be again. But will that happen? ****. They will do anything to not have to replace your unit/pieces of the unit. I have multiple sun and snowjoe products and have never had an issue until now. The customer service is terrible. Will never be buying a product from them again. I really wish they would make this right.

  Snow Joe LLC

  Date: 04/01/2025

  Dear ******,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience youve encountered with your new Sun Joe pressure washer. Providing excellent customer service and ensuring our customers have a positive experience with our products is our top priority, and we regret that this situation did not meet those *************** Shop ***, we stand behind the quality of our products and offer a standard warranty to support our customers. As part of our warranty process, we do require a copy of the purchase invoice to verify eligibility. We understand that this can sometimes be challenging, and we strive to offer alternative solutions whenever possible.We also acknowledge your concern regarding the unavailable garden hose adapter. While we do our best to keep all replacement parts in stock, certain components for older models may have limited availability. We understand how frustrating this can be, and we truly regret any inconvenience this has caused.Additionally, we reached out to you via personal message yesterday with options in case you are unable to provide the invoice. Please check your messages at your earliest convenience so we can assist you further in finding the best possible resolution.Once again, we truly appreciate your patience and understanding. We value your loyalty as a customer and hope to regain your trust by working towards a solution that meets your needs. Please dont hesitate to reach out if you have any further ************** Regards, **************** Team at Shop ***

• Review fromAntonio R

  Date: 02/28/2025

  5 stars

  Antonio R

  Date: 02/28/2025

  Simple, fast, and professional. I sent an email about a warranty issue and in less than a week I had a replacement on my door step. **************** team member **** **** helped me through the process effortlessly and went above and beyond any expectations I had.

  Snow Joe LLC

  Date: 03/04/2025

  Dear ******* *********,Thank you for taking the time to share your positive experience! We are delighted to hear that our customer service team was able to assist you with your warranty issue quickly and efficiently. Ensuring a seamless and hassle-free resolution for our customers is always our priority, and were glad that you received your replacement in less than a week.We truly appreciate your recognition of **** **** and her dedication to providing outstanding support. Her commitment to going above and beyond expectations exemplifies the high level of service we strive to deliver. We will make sure to pass along your kind words to her.If you ever need further assistance, please dont hesitate to reach out. Thank you for being a valued customerwe appreciate your trust and support!Best Regards, **************** Team at Shop ***

• Review fromTrent C

  Date: 02/25/2025

  5 stars

  Trent C

  Date: 02/25/2025

  Had an issue with my pressure washer, it had a cracked part that was causing a leak. I chatted with customer service agent ***** *******. He was happy to assist. Unfortunately the part isnt sold by itself. So he replaced the whole pressure washer! It was easy to handle and deal with. Not sure about these 1 star reviews, but I have never had any customer issues with ********************** or **********************.

  Snow Joe LLC

  Date: 02/26/2025

  Dear ***** *******,Thank you for taking the time to share your experience! Were delighted to hear that ***** ******* provided you with excellent customer support and assisted in resolving the issue with your pressure washer. While we understand it can be frustrating when a specific part is unavailable for individual purchase, were pleased that ***** was able to provide a full replacement to ensure you could continue using your equipment without ************* ShopJoe, we take pride in delivering top-notch customer service and standing behind our products. Your positive feedback and continued trust mean a lot to us. If you ever need further assistance or have any questions, please dont hesitate to reach out. Were always happy to help!Best Regards, **************** Team at Shop ***

• Review fromrobert j

  Date: 02/18/2025

  5 stars

  robert j

  Date: 02/18/2025

  ***** ******* went above and beyond taking care of my problem

  Snow Joe LLC

  Date: 02/25/2025

  Dear ****** *******,Thank you for your thoughtful feedback! We are delighted to hear that ***** ******* provided you with exceptional service and went above and beyond to resolve your issue. At Shop ***, we take great pride in delivering outstanding customer support, and ******* dedication is a true reflection of our commitment to excellence.Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If theres anything else we can assist you with in the future, please dont hesitate to reach out. Thank you for being a valued customer!Best Regards, **************** Team at Shop ***

• Review fromMargaret K

  Date: 02/09/2025

  1 star

  Margaret K

  Date: 02/09/2025

  I have been waiting since November 30 2024 for my solution from Snow Joe for my issue with my snow blower not working.,finally after a month of dispute they accepted my return however another month has gone by and No refund. Poor customer service No supervisor to address issue and just say it's coming. Wow. It's simple return my money. They haven't. It is February 9, 2025 How can a company so big not address the customer concerns.

  Snow Joe LLC

  Date: 02/14/2025

  Dear ******** ******,We sincerely apologize for the inconvenience and frustration this experience has caused you. Waiting this long for a resolution is not the level of service we strive to provide, and we understand how important it is for you to receive your refund in a timely manner.Please know that we take your concerns very seriously, and we are actively working to ensure this matter is resolved as soon as possible. We regret the delays you have encountered and acknowledge that this situation should have been handled more efficiently. Our team has already taken steps to escalate your case, and we are committed to seeing it through to completion.We truly appreciate your patience and understanding, and we recognize that this has been a disappointing experience. If you would like an update or require further assistance, please dont hesitate to contact us at ************. Our customer service team is available every day from 9 AM to 5 PM EST, and we are here to help in any way we can.Once again, we deeply apologize for the delay and any inconvenience this has caused. We value you as a customer and appreciate the opportunity to make this ********** Regards, **************** Team at Shop ***

• Review fromThais S

  Date: 01/28/2025

  5 stars

  Thais S

  Date: 01/28/2025

  I was very well attended by ******* ******. The company has great customer service and is trustworthy.

  Snow Joe LLC

  Date: 01/30/2025

  Dear Thais Scorsato,Thank you so much for sharing your experience! We're thrilled to hear that ******* ****** provided you with excellent service. Its always wonderful to know that our team is making a positive impact and that we're meeting our commitment to customer care and trustworthiness. Your feedback is greatly appreciated, and we look forward to serving you again in the future!Best Regards, **************** Team at Shop ***

• Review fromC. B.

  Date: 01/07/2025

  2 stars

  C. B.

  Date: 01/07/2025

  SNOW JOE is a SNOW JOB Unfortunately I'm compelled to share my experiences with Snow/Sun Joe ***lacement issues while product under warranty. I've had 3 separate issues where ***lacement parts ( &/or ***lacement of the product in total) are out of stock. The **** is placed on customer to 'call back in 4-6 wks'. Susequent follow *** result in requesting more follow *** in 4-6 weeks. ****. Service *** may offer ONLY STORE CREDIT ( not a refund ) usually when in 2nd mo of Out of Stock. Store credit doesn't help when the item you need is Out Of Stock. And to Extend the Warranty ( since you cant use the product) I've waited 3 months before being issued a complete ***lacement unit.. that ***lacement unit lasted < a year,where the coupling became unglued from the hose rendering it unusable. I ***orted it on 8/31. Now entering the 5th month, and,still all is out of stock. Again offered store credit since they had no complete ***lacement ( out of stock) . Finally able to have Snow Joe issue a refund. We were 'loyal' snowjoe consumers, however, their lack of product support , incompetence with ************************ coupled with inadequate customer issue resolutions has us purchasing from other companies.

  Snow Joe LLC

  Date: 01/14/2025

  Dear ******** **********,Thank you for sharing your detailed feedback. We sincerely apologize for the frustration you've experienced with our product replacements and the ongoing supply issues. We understand how important it is to have timely resolutions, and we regret that this has not been the case for you. Please rest assured that one of our team members will reach out to you soon to address this matter and provide a resolution. We truly appreciate your patience and understanding, and were committed to improving our service. Again, we apologize for the inconvenience, and thank you for bringing this to our ************** Regards, **************** Team at Shop ***

  C. B.

  Date: 03/16/2025

  On Jan 3rd, a supervisor/ manager authorized/approved a refund for the Wet vac. I call every 2-3wks to inquire about status. Here it is 10 weeks, 2 months and 2 weeks since it was approved and I'm told to "rest assured", "no worries"..call us back in 2-3weeks..we will email you status ( this never happened). It is sitting in accounting work queue and we have no direct contact. Kindly expedite this

  C. B.

  Date: 03/16/2025

  On Jan 3rd, a supervisor/ manager authorized/approved a refund for the Wet vac. I call every 2-3wks to inquire about status. Here it is 10 weeks, 2 months and 2 weeks since it was approved and I'm told to "rest assured", "no worries"..call us back in 2-3weeks..we will email you status ( this never happened). It is sitting in accounting work queue and we have no direct contact. Kindly expedite this

  C. B.

  Date: 03/17/2025

  On Jan 3rd, a supervisor/manager authorized a refund. I follow up every 2-3 wks. The reasons for delay range from " we are dealing with a new bank"' to its in the accounting work queue, we have no direct communication with them. But " rest assured" we will find out the delay and email you ( this customer promise made 2x and No email). "NO WORRIES Mrs ****** rest assured I will follow up with the supervisor and contact you in a few days". Needless to say, no *********** is now 7 months to simply get a replacement-under warranty for a hose/coupling. And it's now 10 weeks, 2.5 months since a refund was approved. Kindly expedite my refund.

  C. B.

  Date: 03/20/2025

  2nd time I am submitted this comment. On 1/3 sunjoe authorized a refund. It is now 10 weeks and still no refund. Please tend to this.Thankyou

• Review fromZondra C

  Date: 01/03/2025

  1 star

  Zondra C

  Date: 01/03/2025

  My company purchased a Cordless Snow Blower from Snow Joe in October to prepare for the winter. We did not unbox it until the end of November 2024. After unpacking we noticed that 1 of the 4 batteries was discolored. We put them on the charger and it would not charge. I originally contacted HD supply of whom we purchased it through and they finally told me to contact Snow Joe on December 11. I reached out to Snow Joe on December 17 and they made me take videos of me putting the battery on the charger and send photos and the receipt. I was assigned a ticket number on 12/17. As of today 1/3/25 I still had not heard from them so I called them back. They told me in order for them to replace the battery, I must first take the battery to a disposal center and take a photo then they will send out a battery. This should not be my responsibility and you will not replace a defective battery unless I do so. This is totally ridiculous and for what we paid for the product and I have to go through all this. I wish the company would had read the reviews first. Stay clear of products from this company.

  Snow Joe LLC

  Date: 01/08/2025

  Dear ****** ******,Thank you for bringing this matter to our attention, and we sincerely apologize for the experience youve had. This is not the level of service we aim to provide.For warranty claims, we do require a copy of the invoice and, in some cases, proper disposal of defective batteries for safety and compliance reasons. We understand how inconvenient this process has been and truly regret any frustration it has caused.Please rest assured that we are taking steps to address this issue. As of last Friday, we have processed a warranty replacement for the battery, and it should be on its way to you soon.Once again, we deeply apologize for the inconvenience and thank you for your patience and understanding. If you have any further concerns, feel free to reach out to our customer service team at ************, available from 9 AM to 5 PM ******** Regards, **************** Team at Shop ***

• Review fromC. M.

  Date: 01/03/2025

  1 star

  C. M.

  Date: 01/03/2025

  I bought items off the online store but it's not correct item I checked the specification said it would work I'm upset because I can't get my return shipping just $20 it's not the amount it's just the fact that I can't get my money back. I was given the wrong item yet its my fault in the company's eyes.

  Snow Joe LLC

  Date: 01/09/2025

  Dear ***** *****,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience this has caused. Rest assured, we are taking steps to resolve this issue, and we have already processed your refund.Once again, we truly apologize for the experience and appreciate your patience and understanding as we work to make things right. If you have any further concerns, please dont hesitate to contact us at ************, available every day from 9am to 5pm ******** Regards, **************** Team at Shop ***

  C. M.

  Date: 01/16/2025

  After shipping back the items and your company processed my return the amount was $13 dollars less then what i paid. So altogether i'm out $33. Thank you for the inconvenience with poor customer service.

• Review fromJohn W

  Date: 12/11/2024

  1 star

  John W

  Date: 12/11/2024

  I have been having problems getting replacement parts for my snowblower. I purchased the snowblower about 4 years ago and was pleased with the operation. Since then I have been trying to purchase replacement scraper bars (scraper blades) and have been told for the last eight months that the blades are out of stock but I will be contacted when they are available. Now I am being told that the item is still out of stock and there is no date when the inventory may be available. They are a terrible company to do business with and their customer service is awful. I even asked if the model I purchased has been discontinued and they assured me that it is still being produces but obviously they will not be able to provide replacement parts when needed.Please beware of this company and do not purchase any of their product if you want to avoid a similar situation.

  Snow Joe LLC

  Date: 12/16/2024

  Dear **** ******,Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience youve experienced. We stand behind our products and offer a standard 2-year warranty. If your snow blower is still under warranty and the part is unavailable, we would be happy to explore alternative resolutions to address your concern.We are constantly evaluating our product lineup and updating it based on customer demand and market trends. While we currently dont have a specific timeline for when the scraper blades will be restocked, we encourage you to keep an eye on our website or check with our authorized retailers for updates.Once again, we truly apologize for this experience and thank you for your patience and understanding. If youd like further assistance, please dont hesitate to contact our customer service team at ************. Were here to help!Best Regards, **************** Team at Shop ***