Complaints

This profile includes complaints for Target Park US Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Park US Inc.

  70 Hudson St Ste 6B Hoboken, NJ 07030-5618

  
• 

  Target Park US Inc.

  PO Box 287 Cedar Knolls, NJ 07927-0287

  
• 

  Target Park (US), Inc.

  2053 Post Rd Warwick, RI 02886

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Target Park USA does not have clear signage or clear payment processes. They arbitrarily charge whatever they feel like charging, again, with no clear signage or ticket prices. They cover their payment kiosks and signage, so drivers and parkers have no idea where to park and what to pay. They change payments without letting vehicle owners know about the fees. They arbitrarily change fees without letting people know and do not have correct signage. Target Park USA also discriminates against senior citizens, my parents who both received the ticket, as Target Park does not have attendants or signage listing that they own the lot or what the rates are; furthermore, they change fees for various phone users. The Target Park USA lots are intermingled with the free **** lots downtown and we saw many drivers and cars with tickets or those about to get tickets from Target Park USA as again, it was not clear what area was for Target Park USA and what were the free Ocean City, NJ parking lots. Target Park USA also ups its rates once they have them set which is an unethical and unfair business practice. They apparently have automated customer service emails where one cannot reach a live person, and we could not reach a live person with Target Park USA over the weekend. They upped the ticket price to $96 illegally in less than 48 hours (not even two business days as the incident occurred over the weekend) for 2 tickets that were supposed to be less than $40 each, again, from the information above it is evident we were not even supposed to get tickets as there was no Target Park USA signage by the free **** parking lots. Other drivers were/are so confused about the free vs. paid Target Park USA parking over the weekend at the lot as was evidenced by the many drivers and cars receiving tickets (some cars were getting tickets while others were not). Please refund this $72 for the two tickets for us due to Target Park USA's illegal, unethical and biased business practices. Thank you.

  Business Response

  Date: 10/14/2024

  Good afternoon,

   

  There is signage on the lot with the pricing we are required to place this sign as per the town. The payment kiosks are covered because we don't take payments at the kiosks and we do not want customers to pay there and then receive a ticket. There are signs on the lot for customers to use the QR codes to make payments and so far, this is the first time we have had an issue with this. We do not make changes to payments. This is a seasonal lot. We have one price for summer and another price for the rest of the year and both are posted accordingly to the time of year. Our signage states the amounts that show on the app when scanning the QR code. We do not discriminate against anyone I am sorry you feel this way, but everyone needs to scan the QR code. Everyone gets charged the same when they scan the QR code given they have the same vehicle type and are staying the same amount of time on the same day. Also, it will depend on what time a person enters and leaves the lot. We only have two lots in OC, and both are signaled correctly with our signage and flags therefor everyone knows which lots are ours and which ones are not. We do not up our rates. Rates depend on days' time of year time of entrance time of exit and car make and model. There are a variety of things that go into parking rates in all companies that do parking. Customer personally emailed me and I explained to the customer to dispute ticket on the QR code on the ticket. Also, the area manager reached out to the customer. The ticket was not upped 48 hours after being processed as we can't manually do that. We have signage on the lot and the tickets were and are valid. Please pay what is owed as we have never offered free parking. 

   

  Thank you,

  Patricia

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked in a Target ******** (*******************************) on Sunday 6/23/2024. I read the sign and went through the prompt for 1 hour Sunday rate parking which was stated to be $15. I paid and then added another hour for $8.After looking at my credit card charge - I was charged the Day rate (M-F) which is $999.I called the number listed on Target Park's website since the charge is stated on my credit card statement to be from them and they stated that they do not own the parking lot, which is incredibly misleading since they were the ones who charged me. Called back to speak to a manager but they are not in today. I let the employee know I would be submitting a complaint with the better business bureau.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a monthly member at this parking location, when I signed the contract I was told to leave a key fob at all times with them. My key fob was under their possession at all times. A few months ago the garage was robbed due to negligence of one of the employees who forgot to close the garage. My key fob was stolen and the parking lot told us its not their responsibility and we should seek out other options to pay for a new key fob. I spoke to one of the site managers who stated that because my key fob was under their possession it was their responsibility. When I spoke to the manager whose name is ******** she basically told me that the company has nothing to do with it and it wasnt their fault. It was their fault since the garage door was open. ******** then was very unprofessional and said that I am welcomed to pay additional $100 to park myself. Now because of ******** they will lose out on $400 a month because after the lack of customer service and disrespect from her I cant no longer park here.

  Business Response

  Date: 05/20/2024

  Good afternoon,

  Robberies happen and we are not responsible for them. Unfortunately as I explained to the customer there are bad people in the world. There is nothing the company could do about this. Th attendant still had several people that needed to leave the garage that day and as a curtesy stayed a little longer and unfortunately this happened. We were not negligence and do now owe anything to the customer. As the customer knows we require 30 days as a cancelation notice to end parking and will process her cancelation for June 30th as is our policy. We let the customers park their own vehicles for several months on their own for their comfort, but the garage is very tight, and we do not want accidents therefor we need to start valeting again as we are supposed to. We have given the customer the option of parking her own vehicle for an additional $100 that way if the customers vehicle is taking more space than it should the company doesn't lose money. There will be no refund because all services that were paid for were provided.

   

  Thank you,

  ********

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to cancel a five-day trip. I had paid in advance to park with this company (Order #***** April 17, 2023). I asked for a refund or a credit to be used in the future. They refused both and hid behind a policy they have in place to shut you up and take your money. The person I spoke with on the phone, office manager *****************************, was very rude, and would not let me speak with anyone else at the company. Even though I never took any services or merchandise and the company suffered no loss whatsoever, they refuse to refund me or give me a credit to park there in the future. *******************************

  Business Response

  Date: 05/04/2023

  Good afternoon,

  Please see below the information we have on our website at targetparkusa.com. When a customer makes their reservation, we are very open about our policies, and they are all explained there. If the customer had contacted us two days before we could have given the customer a credit for future use. The customer cursed at me on the phone and was extremely disrespectful both to me and my administrative assistant. Additionally, we have policies in place due to last minute cancelation because we cannot give these places to other people last minute. There is no reason for a complaint here and the complaint should be dismissed.

   

  All employees comply with CDD/FED Mandates.
  Employees are screened daily for COVID-19 exposure.
  Hand sanitizer is available for guests in the lobby.
  
  OPERATION HOURS
  The parking lot and your vehicle is accessible 24/7
  
  ARRIVAL INFO
  During these unprecedented times in the world, Target Park provides a unique valet parking experience. To experience the fullness of the service, please arrive at Target Park 15 minutes prior to the time you want to be at the airport. If you are taking an early morning flight out, note that TSA doesnt allow passengers into the Gates until 4AM.
  When you arrive at Target Park, attendants will, provide a full overview of the valet process, provide you with a text link for retrieving your vehicle upon your return, comfortably take you in your own car to your drop off Airline, assist you with your luggage, then securely park your car in our well-lit lot until you return.
  
  Please choose the oversized vehicle parking product if you have a large 3 row SUVs, F-150, 250, 350 Super Duty, Ram 1500Truck, AND Full-Sized Van.  Check if your vehicle is oversized.
  
  AIRPORT TRANSPORTATION
  THERE ARE NO SHUTTLE SERVICES because you get dropped off in your car.
  Transportation is provided to the airport in the customers own vehicle for a more stress free and comfortable experience. At pick up, customers will be met at the END of Skywalk once more in the customers vehicle. (If a customer has overstayed their original booking, they will be charged the additional fee at that point)
  Customers will be picked up and dropped off 24/7 Print and Present your reservation upon arrival to Target ****************** services like vehicle detailing are available upon request.
  
  CANCELLATION POLICY
  We provide store credit instead of refund. Cancellation made 48 hours or more in advance of the reservation start time, will receive a full amount of credit for your next reservation. Credit must be used within 6 months. However, if you do not cancel prior to the 48 hours, you will lose the payment for the reservation.
  
  ADDITIONAL INFO
  Please be sure to book enough time for your reservation.  Airlines are experiencing staff shortages leading to delays and cancelations of flights, thereby adding additional charges to your stay.
  Additional services like vehicle detailing and indoor parking are also available by request onsite for additional fees. Indoor parking space is limited. Inquire for more details at check-in.
  NO SHUTTLE. Airport transportation for Target Park is provided in the comfort and convenience of customers own vehicles. Traditional shuttle service NOT offered at this location.
  

  Customer Answer

  Date: 05/04/2023

  
  Complaint: 19957857
  
  I am rejecting this response because the company took $58 from me and provided no service at all. They even refused to give me credit to park there at a future date. The company hides behind their own small-print policy which they believe allows them to steal from customers
  
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 05/05/2023

  Good morning,

  We have responded several times to the customers issue and the customer could have gotten a credit had he communicated with us earlier. WE have an automatic system that cannot be overrun. I apologize for the inconvenience but his spot was saved, and we could not give his spot to someone else. Had we given him the money back with a notice of less than 48 hours we would also have lost that money. Companies have policies for this exact reason. We follow through with our customers and provide them parking the customer is supposed to follow through with following the policies and guidelines because that is what they are there for. Had we received a request to cancel before the 48 hours we would have gladly given the customer a credit just like we do for everyone else.