We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Cargo

Makati Express Cargo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Cargo.

Complaints

This profile includes complaints for Makati Express Cargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Makati Express Cargo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a cargo agent and I am formally raising a serious concern regarding Makati Express Cargo, to whom I entrusted the shipment of 735 balikbayan boxes ( a care package) from November 2024 to February 2025.
      To date, only around 40 boxes have been delivered, leaving hundreds of customers in distress. Many of these boxes arrived in the Philippines as early as February 2025, but remain undelivered. I have made repeated attempts to get updates from Makati Express, but the response and action have been severely lacking.

      This delay has not only affected my business and reputation, but has also caused emotional and financial stress to my customers, many of whom were hoping to receive their boxes while visiting family in the Philippines. Some are now threatening legal action against me, even though I have fulfilled my duty to deliver the boxes to Makati Express’s warehouse in New Jersey, USA.

      As a cargo agent, I am deeply alarmed by the lack of transparency and efficiency in the handling and delivery of these shipments. What recourse do agents like me have when freight forwarders fail to deliver on their commitments to the customers?

      My clients and I deserve clarity and accountability. These balikbayan boxes contain gifts and essential goods meant for loved ones in the Philippines. This issue is no longer just a logistical problem — it has become a matter of trust and public service.

      Despite numerous follow-ups with Makati Express, there has been no action, explanation, or assurance. Even phone calls are not answered. Customers are furious, many have threatened to take legal action against me, and I have suffered loss of income and extreme stress as a result of this situation.

      I sincerely ask for your help in looking into this matter and holding Makati Express Cargo accountable for the timely delivery of these shipments.

      Thank you very much for your time and attention. I am hoping for your guidance and intervention.

    • Initial Complaint

      Date:04/15/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MAKATI EXPRESSS ************** HAS BEEN OPERATING AS AN AGENT FOR THE *****************. WE SEND A TOTAL OF 32 BOXES OF WHICH NO ONE KNOWS THE WHERABOUT. ************ IN ************** HAS BEEN PADLOCKED BY THE MANAGEMENT FOR FAILURE TO PAY RENT ON THE OFFICE SPACE THEY RENT. PHONE CALLS WERE MADE BUT NONE HAS ABLE TO PROVIDE BETTER ANSWER ON HOW TO RESOLVE THE ISSUES.

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Cargo Company had picked up 2 packages from our home way back in Aug to be delivered to my parents in the Philippines, was told it will take 2 months. It's March now and they still have not delivered the package.

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a box for my mom through the Makati Exrpress Cargo service. I dropped the box off at their office in Jersey City on March 15th. The representative stated that it normally takes 2-3 months. It is now the end of July and mother has still yet to receive her box.

      I have emailed their customer service repeatedly with little to no response. There has been no update on where the box is or when it will be delivered or if it even will be delivered.

      I am reaching out here because I cannot seem to get any answers from the company. Please Help!

    Makati Express Cargo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.