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Business Profile

Air Cargo

Makati Express Cargo

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Makati Express Cargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Makati Express Cargo has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 6 Customer Reviews

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    Review Details

    • Divina S

      Date: 02/17/2025

      We sent 2 boxes to ******, ***********, pick-up on 8/30/24, received a confirmation on 9/03/24 and it's been almost 6 months, and my family have not received the packages. We have tried to contact their customer service several times, but no one ever called back, we called their ******************* and we are only sent to a run around contact phone#. The worse customer service you could have imagine. We have sent a separate box to UMAC (another express cargo) in October and my family received the package after 6 weeks. But the 2 packages that was sent to Makati Express Cargo still in the limbo. I just hope that a miracle would happen that our packages will be received soon. Yes, I think this is a bogus company and they should be held accountable to all this unsatisfactory service.I would not recommend Makati Express Cargo, the worse cargo shipping, the worse customer service and scary to think that you might not see your packages.

    • Maria R

      Date: 02/12/2025

      We sent 2 boxes to the *********** thru Makati Express Cargo. The boxes have arrived in the *********** on January 8, 2025. to date they have not delivered our boxes. The first time I called their customer service in ***** ****** I was told that yes the boxes have arrived but they are still in Customs. 2 weeks have passed and I called again and now they cannot give me an answer as to the status of our shipment. Even their local numbers here in the *********** do not answer their phones. I have read customers reviews on their ******** page and they are all complaining about the same issue.

    • Donald G

      Date: 06/30/2024

      Two separate deliveries of three boxes each. It took 5 and 6 months respectively from pick to delivery. I was never informed that the shipments would to **** first, then ******, then ******** and finally ******. The first delivery of three boxes, I witnessed bring delivered. The men were walking all over the boxes and I found that one of my boxes was walked on in the back of the truck. Online tracking was slow and texting to and waiting for a reply was extremely slow. I will not recommend this ******* anyone.

    • Cee A

      Date: 06/25/2024

      My 2 boxes: Picked up 01.08.24 Left NYC 02.13.24 Based on their tracker: Arrival is 04.25.24. Arrived today 06.25.24. Took half a year for it to get to my family. WORST part is a lot of stuff are MISSING and STOLEN and numbers given to us are out of reach when tried to call them for updates ??Bad business.

    • Catherine T.

      Date: 03/14/2024

      This shipping company has false advertising luring customers , but in fact they dont deliver whats promised. I sent 2 boxes from *********** to ************, *********** expecting it will be around 2 months for it to arrive. Its almost five months now, and I was given a round around giving me all kinds of excuses. The merchandise I sent will probably spoiled or rotten by now. They dont even deserve a 1 star. Bogus company, poor customer service, no accountability!

    • Jose C

      Date: 11/17/2023

      This been a big mistake to ship our boxes with makati express out of *******, *****. They cannot give u any update or info on the boxes we send back in august 6, 2023. They dont answer the phones listed on the receipt or reply to Trxt messages and when they do answer they just give of us a general update, nothing that we can trust or really believe. Last time they gave us an update was a month ago and we havent heard from them since. Never will send my boxes with them.

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