Complaints

This profile includes complaints for Jackson Hewitt - Tax Services of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jackson Hewitt - Tax Services of America, Inc. has 2495 locations, listed below.

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• 

  Jackson Hewitt - Tax Services of America, Inc.

  10 Exchange Pl Fl 27 Jersey City, NJ 07302-3922

  
• 

  Jackson Hewitt

  10201 Reisterstown Rd # B Owings Mills, MD 21117-3634

• 

  Jackson Hewitt

  1607 W North Ave Baltimore, MD 21217-1737

• 

  Jackson Hewitt

  2399 N Point Blvd Dundalk, MD 21222-1623

• 

  Jackson Hewitt

  2710 W Cold Spring Ln Baltimore, MD 21215-6702

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 29 th 2023, I went to JacksonnHewitt to have my taxes done! The tax preparer explained to me all the charges and fees that I had to pay to get my taxes done and I agreed and payed the fees and had my taxes done ! One fee was over $500 just the to file through there services along with a few extra fees as well! Upon agreeing with all the fees I payed over ******* to have insurance incase the *** Audited me! On mo nm March 15 th I was Audited and had my Acciunts on hold while they are in the middle of my audit and they sent me a letter stating everything they needed from while they Audited my taxes. So I reached out to Jackson Hewitt and asked for help! I was appalled when they said they couldnt help me and to just send them what they need in them exact words that my same tax preparersaid to me)! I said I payed over $900 just to get them done including extra fees incase this happens! And i reached out several times for help and not one time have i got any help and I am now facing a financial crises, the tax card that I used to get my taxes was through American Express through jacksonnhewitt and now that account is on hold along with my job I have that I use for direct deposit! I need help and I need help through this financial crisis I am in ! Please can I get someone to help me? I would like help with the fees I payed and want it back including some help dealing with the *** ! Please help Me i am now in a financial crisis and Jacksons en

  

  Business Response

  Date: 05/24/2023

  The office has reached out to the client to explain her fees in more detail.  They have also advised the client to reach out to the state to check the status of her refund as this is the area she is having issues with.  They have offered further assistance if she needs it with the state and looked into her Serve Card account and the account is not locked.  

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my taxes with Jackson Hewitt this year and after they charged me more than what the lady told me i come to find out that my state went paper. I was charged for efile both federal and state. Then she didn't file my EIC for my non dependent daughter. I ended up having to amend my taxes and then i was charged again and still haven't gotten my state taxes. It doesn't even show up on the Where's my Refund page. I feel like I was lied to about pricing and about not efiling both my federal and my state like I do every other year. This place is a joke and do NOT go to the Jackson Hewitt on E 14th and have ******* do your taxes. She lies and then doesn't have the time for you after you pay. I will never go back to her or this company ever again.

  

  Business Response

  Date: 05/25/2023

  We have spoken with the client and agreed to refund fees due to the preparer behavior.  

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business did my IRS filing. I brought the documents for my property taxes over 5 weeks ago. I was told repeatedly they would be doing the work, even stopped by twice, but nothing was ever done. No calls. no response. These are extremely private and so is my information given to them. No one answers the phone nor calls back when you leave a message. I have no idea where this is at. The ******** office is where it was done and they are closed. No one tells me where any of this is at.

  

  Business Response

  Date: 05/15/2023

  The office has completed the property tax return and notified the client of the amount and when she should receive the funds.  

   

   

  Customer Answer

  Date: 05/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed my taxes using Jackson Hewitt and was promised a certain amount. Purchased the Worry Free Guarantee which covers any errors made on behalf of Jackson Hewitt. Sure enough they made an error when preparing my taxes that caused my refund to be $2000 less than what it should have been. Been trying to follow up and get the remaining money that I am owed and kept being told that it's "Pending" and that's all they can tell me. Three weeks have gone by and I have not yet heard from anyone. Called them today and they say the same thing. "Pending" no further information available. This company is the biggest scammer out there - going back to doing my taxes myself. This company is incompentant.

  

  Business Response

  Date: 05/17/2023

  We have worked with the office and the client to obtain all the documents needed to move the client's claim to our Audit Security Team and once they are done the Reviewer will look over the claim for approval.  Claim should take about 2 to 3 weeks to finalize.  

  Customer Answer

  Date: 05/17/2023

  
  Complaint: 20005483
  
  I am rejecting this response because:
  
  Ive been told this same thing before. A few weeks seems to be the answer. We are now just over 5 weeks since receiving the notice of adjusted refund. Ill believe it when I receive the missing money. 
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 05/18/2023

  I was working directly with the client via email and they were satisfied to hear that we were able to get the claim moving the in right direction.  Now that all the documents have been obtained, the claim still has 3 steps to go through.  Audit Security has the claim file now, once they are down, the Reviewer will decide if the claim will be approved.  If approved, the claim will then move to the Admin for check request.  

  Customer Answer

  Date: 05/21/2023

  
  Complaint: 20005483
  
  I am rejecting this response because:
  
  Still waiting on resolution. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Jackson Hewitt about $550 in early 2022 to file my 2021 state and federal tax return. They never sent my state in. I have been in continuous contact with Jackson Hewitt trying to get a refund as I received fines and penalties and miss out on the extra $500 my state gave for filing taxes on time. I had to get my taxes done a year late because of this. Jackson Hewitt guarantees the biggest refund or your money back. I believe I deserve my money back. Please help me they are just running me in circles. I would like for someone to get a hold of me from the main corporation because the customer ********************** and employees in my area won't help me. Thank you. They can contact me by email ***********************

  

  Business Response

  Date: 05/18/2023

  We have worked with the client and refunded the filing fee paid for the State return and included a concession.  Funds were released via an egift 

  Customer Answer

  Date: 05/18/2023

  
  Complaint: 20004578
  
  I am rejecting this response because: this doesn't make up for what they did to me and put me through! They are not holding up on their guarantee and I'm not happy at all with this solution.
  
  
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 05/19/2023

  Under the Accuracy Guarantee, if there is a preparer error a refund of the cost to file the return can be refunded if a free amendment is not needed to correct the error.  The issue with not filing the client's state return is a preparer error and the state return was filed at a later date.  ********** only charged the client $9 to file the state return. We have refunded the client's $9 filing fee and offered a concession for the delay in processing the return electronically with the state.  The client accepted the resolution offer of an Egift through an email communication.  

  Customer Answer

  Date: 05/23/2023

  
  Complaint: 20004578
  
  I am rejecting this response because:
  I was charged a total of $550 for federal and state. The tax preparer NEVER bothered to send my state taxes in. I REPETITIVELY CALLED MULTIPLE TIMES A MONTH THROUGH THE WHOLE YEAR OF 2022 ALL THIS COMPANY CARED ABOUT WAS TRYING TO GET ME A JOB SO THEY CAN GET COMMISSION THEY DIDN'T CARE TO MAKE RIGHT WHAT THEY DID I LOST OUT ON $500 MY STATE WAS GIVING FOR TAXES BEING FILED ON TIME AND I ALSO HAD A STRUGGLE FOR OVER A YEAR JUST TO GET THEM TO TURN MY TAXES IN IT TOOK THEM A YEAR AND A HALF JUST FOR ME TO GET $9 FROM THEM AFTER THEY GUARANTEE BIGGEST REFUND THEY DON'T GUARANTEE THEY'RE GOING TO ACTUALLY SEND IN THE REFUND YOU PAY FOR THEM to send in for you! I was getting thrown around from person to person for over a year just trying to get this resolved. The couple times I did get to talk with a representative I was told they have complaints about this same tax preparer on a regular basis this tax preparer still works for them! I will be filing against them to the **** Commend anybody go to Jackson and Hewitt? Happy about getting $9 after a year and a half of fighting for them to file my taxes that I paid for regardless of the amount I should not have to fight for a year and a half to get my taxes done through a company that was already paid for it!!! I have to report Jackson Hewitt to the *** because this tax preparer also put false information and deductions on my tax forms! And all Jackson Hewitt want to give me is $9 on a gift card that I can only use on the internet!!! 
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last night 4/17/2023 I had an appointment with ******** with Jackson Hewitt located inside ******* to file my taxes. I was charged over $500 and top of that I brought in a 50% for first time flyer with this company and they didn't honor the discount. She said her supervisor said it was past the date 4/9/2023, when the flyer didn't have a date of expiration on the flyer. ********'s supervisor gave me an ultimatum that I can file or go elsewhere. That they cannot honor the discount. First being over charged when i wanted to file short form and secondly being charged $548.00 and she only gave me $48 discount. I was mad and I was there over 2.5 hours. I would like my $250 or more return back to me. See attached flyer. I felt that the manager treated me rudely on the phone.

  

  Business Response

  Date: 04/21/2023

  We have spoken with the office and there will be no fee reimbursement.  The Client has self employment which makes a return more complicated and cost more.  The client also spoke with the District Manager who did offer a small discount but all promos had expired on April 9th and could not be processed in the system.  Client paid the fees charged and then opened a complaint.  There are no errors on the return so the refund request has been denied. 

   

• Initial Complaint

  Date:04/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My preparer waited until the work had been done after two hours to tell me I owed almost 600 dollars in fees for 3 W2 forms, a ****, and a broker form. There were no payment plans offered. This outrageous fee depleted my bank account and now I have to worry about putting food on my table. There was a sign on the wall stating I could save up to 50% off my fees and nothing was ever mentioned. As far as I know I got 0 discount. I should have been given at least an estimate of what I could expect to pay from the beginning when he knew it would be this high. The lack of communication is astounding. He was silent for the majority of the two hours I was there, only explaining that it would be expensive after the work had started, leaving me no option to back out and choose another preparer or ask about payment arrangements. Waiting until the very end to tell me my fee was close to 600 dollars and due immediately was unprofessional and inconsiderate. This fee is so outragous that it exceeds my federal refund. With all the advertisements about saving, those oppotunities should have at least been mentioned and explained. The only deduction he talked about was the mileage for my rideshare self employment, so I didn't get asked any questions to qualify for others, and if he got them I didn't know about it. You need to communicate throughout the process. The bulk of our conversation should not have been about your computer system messing up. This is not solely about the price, it's your lack of communication throughout the entire process and leaving me in the dark as to what's going on.

  

  Business Response

  Date: 04/21/2023

  Office has spoken with the client and offered a discount on next years return and the client was satisfied with this offer. 

  Customer Answer

  Date: 04/21/2023

  
  Complaint: 19948024
  
  I am rejecting this response because:
  I have not spoken with the business. I missed a call prior to filing this complaint, they did not leave a voicemail, and have made zero attempts to contact me in any other way or any other day / time. And "the client was satisfied" really? You never talked to me. I'm about as far from satisfied as I can get. You are the least professional business I have ever dealt with, and should you refuse to make this right, I will be recommending everyone I know to avoid your services.
  
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 04/27/2023

  We have been able to discuss the offer of a discount on next years return prep.  The client has advised that the offer is acceptable.  It has been documented on their account. 

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email on Saturday with an offer of 50% off tax services with no expiration date. I went to another location that was a franchise location and wouldn't honor it due to not being a corporate store. I contacted this corporate location and was told by *** that they couldn't honor it either. There is no expiration date and this is false advertising and should be honored due to there being no expiration date on the offer.

  

  Business Response

  Date: 04/21/2023

  Office spoke with the client and offered a discount even though the promotion had ended. The client di not accept the offer.  The promo cannot be honored as the coupon code has expired and our system will not allow for the promo to be entered.  

  Customer Answer

  Date: 04/21/2023

  
  Complaint: 19933708
  
  I am rejecting this response because:

   

  This is a lie! I was NEVER offered a discount by anyone at the store or over the phone! I was called by corporate in regards to this complaint and was told Id be contacted by a district manager within three business days and that was yesterday April 20th. 

  
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 05/05/2023

  We have spoken with the client.  The client wanted to have the promotion honored next season but we are not able to honor that request as Corporate cannot promise a discount on future filings.   We did offer the client a concession for the lack of an expiration date on the email but they have declined our offer.  

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with Jackson Hewitt to file my taxes as a new customer based upon their 50% off for new customers promotion in March 2023. I dropped off documents and was awaiting the agent to complete everything so I could go back in and sign for them to file my taxes. I had to correspond with agent via her personal email because their system was not accepting my documents. Through correspondence I was quoted as being responsible for $311 for them to file my taxes. Unfortunately, I had a death in the family and notified them for a rescheduled appointment for today. When I completed everything today, I was told I could no longer use the promotion and had to pay $491. Upon reaching out to customer ********************** today, they stated the promotion ended 4/9/23 but no one notified me of this or I would have made adjustments to ensure that I was there to complete the process. They said they will not assist me. Can you help? I want a refund for the difference as this was what I was quoted and not notified of the expiration.

  

  Business Response

  Date: 04/28/2023

  The office has worked with the client to come to a resolution.  There will be a refund of the difference to the client. 

• Initial Complaint

  Date:04/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I went to the Jackson-Hewitt ********** in Kyle *** ********************************************************* I called for an appointment *************), I was told to come in and as a first time customer, I was available for a 50% discount. When my wife and I went in on Monday, March 26, 2023, the preparer, ********************************** told us that because he was preparing a tax that included a business our discount was only going to be 30% off a $667.00 price that he quoted.We agreed to pay $467.90 for the tax preparation, which included the 30% discount.Today, April 6, I received a call from ****, representing Jackson-Hewitt, stating that our tax papers were ready for signatures and that the price was $667. When I reminded her that the tax preparer had informed us that there was a 30% discount, she said she knew nothing of that, and the price was $667 because it was a business preparation. I again informed her that the preparer, ************************************** had quoted us the $667 dollars with a 30% discount, she said she was not the person to whom I could complain.I then instructed **** that I would NOT pay $667 dollars and would be by Friday, April 7 to pick up my papers before closing time, to which she agreed.As far as I am concerned Jackson-Hewitt is a rip off!!!

  

  Business Response

  Date: 04/10/2023

  This is a Franchise Location.  Contact person is *************************** ************** ****************************************************************************