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Business Profile

Home Electronics

Sapience Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Reviews

Customer Review Ratings

1.24

Average of 51 Customer Reviews

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Review Details

  • TIMOTHY JAMES W

    Date: 07/09/2025

    this company advertises at a low price but when all is paid it is much more than advertised and the product is useless and is not what is advertised, nor does it work properly! i received one after a lengthy wait for over 2 weeks and it did not perform at all! it was much smaller than the one shown in the ad and not worth anywhere near the price it or they took from my account! they offered a 30% refund and would not send a return label for it, the useless item! zappify is a complete rip off and bogus company!

  • Barbara V

    Date: 05/27/2025

    Barbara V

    Date: 05/27/2025

    I odered some titanium cutting boards on May 16, 2025 and was charged $71.97 by Sapience Group LLc. I never receeved a shipping date or any information about the merchandise.I tried their customer service phone number, and after nu.merous attempts my call would hang up after several minutes of waiting.This is a scam and I want a full refund.Noone should ever buy anything off ********. You never know who you are dealing with and this company is getting rich by its scams.I am a senior cituzen on a fixed income and this is crime. I rate Sapience Group LLC as one if the worst companies I have ever dealt with

    Sapience Group LLC

    Date: 07/08/2025

    Dear *******,Thank you for bringing this matter to our attention.We take all customer concerns seriously and have thoroughly reviewed the details of this order. According to our records, Order #******** was placed on May 17, 2025 and shipped via **** with tracking number **********************. The carrier shows the package was delivered on May 27, 2025 to the address provided at checkout:**************************************************************** We understand that delivery issues can sometimes arise even when tracking indicates successful delivery. If you have not located the package, we recommend checking with other members of the household, neighbors, or your local postal carrier, as packages are sometimes delivered to nearby addresses or left in secure ************ part of our commitment to customer satisfaction, we are happy to assist further. If you are still unable to locate the package, please let us know, and we can help you file a claim with the carrier. In some cases, we may also be able to offer a resolution depending on the outcome of that investigation. Please reach us at ************************ value your business and want to ensure a fair and satisfactory outcome.Sincerely,Customer Support

  • Christy R

    Date: 02/20/2025

    Christy R

    Date: 02/20/2025

    Do NOT buy from this company! The bottle doesnt clean the water. False advertising. Wont give a full refund, either, want to charge a restocking fee. When attempting to return, I was told I had to pay for return shipping, track the shipment and tell them when they receive it! Its MY responsibility to tell them theyve received my bottle and its time to issue me a refund. And they refuse to give the full refund advertised, they want to charge a restocking fee.

    Sapience Group LLC

    Date: 03/31/2025

    Thank you for taking the time to leave your feedback, *******. We are pleased to inform you that the issue has been resolved to your satisfaction. We appreciate your patience and understanding as we worked through this matter. If you have any further questions or need additional assistance in the future, please dont hesitate to reach out. Your satisfaction is our top priority.Thank you.

  • torsten e

    Date: 12/26/2024

    torsten e

    Date: 12/26/2024

    Ordered 3 uvbrite water bottles. I have not received them after 4 1/2 weeks. **************** is terrible. They stated a 20% refund and to resend order that would get to me in 5-7 business days. I said ok.. They never responded after that. Then I sent another email another asking for full refund, they acted like I asked to return and said no since its over 30 days. I NEVER GOT THE PRODUCT TO EVEN RETURN! Very disappointed. I wrote another email today asking for full refund. We will see what happens. I will update this when issue is resolved.But my opinion as of now is stay away from uvbrite water bottle.

    Sapience Group LLC

    Date: 01/02/2025

    Thank you for taking the time to leave your feedback. We are pleased to inform you that the issue has been resolved to your satisfaction. We appreciate your patience and understanding as we worked through this matter. If you have any further questions or need additional assistance in the future, please dont hesitate to reach out. Your satisfaction is our top priority.

  • Clara D

    Date: 11/07/2024

    Clara D

    Date: 11/07/2024

    Purchased 3 Zappifys with warranty. They stopped working within a few weeks. One after another failed. I tried to get my money back, but they said I needed to pay to ship back on my own and if they deemed they didn't work, they would then try to send others. I didn't want others, I could see how cheaply these are made and I think others should know how deceptive this company is. The good reviews must be paid employees or they are just not telling the truth. Please stop this company from taking advantage of more senior citizens.

    Sapience Group LLC

    Date: 11/14/2024

    Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced. Your satisfaction is important to us, and we want to make things right. Could you please email us at *********************************** Wed love to discuss your concerns further and find a solution.

  • Lavonne W

    Date: 11/06/2024

    Lavonne W

    Date: 11/06/2024

    ************!!! I was charged excessive postage and handling AFTER the purchase which I did not agree to. Dodgy practices, appear to be selling an Australian product however actually comes from an American affiliate company. I requested cancellation of order which was ignored (even before item had been posted). I have requested a refund multiple times all to no avail. How can this dodgy company be allowed to operate? Absolute scam!!!!

    Sapience Group LLC

    Date: 11/14/2024

    Thank you for taking the time to leave your feedback, *******. We are pleased to inform you that the issue has been resolved to your satisfaction. We appreciate your patience and understanding as we worked through this matter. Kindly check your inbox.

  • Paul A

    Date: 11/01/2024

    Paul A

    Date: 11/01/2024

    Ordered sanitizing bottle-didn't work, requested refund. Returned bottle they offer a refund of $29.50 on a purchase price of $43.94. These guys are morons! Talk about s***** customer service. Don't waste your money on this scam company!

    Sapience Group LLC

    Date: 11/13/2024

    Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced. Your satisfaction is important to us, and we want to make things right. Could you please email us at *********************************** Wed love to discuss your concerns further and find a solution.

  • Dodee F

    Date: 09/16/2024

    Dodee F

    Date: 09/16/2024

    Terrible product. Having a very difficult time attempting to send back this item. Company has not responded to 2 emails for information on a return. Wish I had checked out the company prior to ordering because I would NEVER have ordered anything from them.A worthless product!

    Sapience Group LLC

    Date: 10/01/2024

    Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced. Your satisfaction is important to us, and we want to make things right.Could you please email us at *********************************** Wed love to discuss your concerns further and find a solution.

  • Edward S

    Date: 09/02/2024

    Edward S

    Date: 09/02/2024

    C*** product C*** ********** wife was tricked, due to a late night info-mercial, into ordering the Zappify mosquito catcher for me. I tried it after it arrived, and it is worthless. I tried contacting the company due to their 30 day full refund. Could not get a live agent, sent numerous emails. Most were not returned, then . they sent 30% then 40% discount offers. I declined all their offers, until finally they sent the return protocol. Then they denied the return because it went over the 30 days.Beware of the this product and company.

    Sapience Group LLC

    Date: 10/01/2024

    Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced. Your satisfaction is important to us, and we want to make things right.Could you please email us at *********************************** Wed love to discuss your concerns further and find a solution.

  • Marc R

    Date: 08/26/2024

    Marc R

    Date: 08/26/2024

    This company is dirty. They have a confusing website that makes it hard to order exactly what you want because it keeps trying to up-charge you and tell you if you go back, you will be charged with additional products but unless you accept the new offer, you can't go forward. I actually quit the website and they charged my ****** account twice. I immediately sent them an email to cancel the order, which they did, but charged me 15% of the order.Scam! Stay away from them.

    Sapience Group LLC

    Date: 09/02/2024

    Thank you for taking the time to leave your feedback, ****. We are pleased to inform you that the issue has been resolved to your satisfaction. We appreciate your patience and understanding as we worked through this matter.If you have any further questions or need additional assistance in the future, please dont hesitate to reach out. Your satisfaction is our top priority.

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