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Business Profile

Home Electronics

Sapience Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Reviews

Customer Review Ratings

1.24

Average of 51 Customer Reviews

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Review Details

  • Jeff D

    Date: 06/13/2024

    Jeff D

    Date: 06/13/2024

    This company sells zappify 2.0 misquitoe eliminator. They do not work. They will not give me a refund. They will not answer e mails. They do not have a phone number. I think.this is a scam. Just a piece of junk

    Sapience Group LLC

    Date: 06/24/2024

    We would like to apologize for any inconvenience. We are pleased to inform you that we have responded promptly to your emails and have resolved your concern with your order. We hope this solution meets your expectations and you are satisfied with our service.

  • Dave C

    Date: 06/12/2024

    Dave C

    Date: 06/12/2024

    ****** the zapper and arrived and did not work. Sent 3 emails with no response. Need this resolved please

    Sapience Group LLC

    Date: 06/24/2024

    Thank you for your feedback. We are pleased to inform you that we have responded promptly to your emails and have resolved your concern by sending a replacement for your order which was delivered on 06/22/2024. We hope this solution meets your expectations and you are satisfied with our service.

  • Ed M

    Date: 06/07/2024

    Ed M

    Date: 06/07/2024

    Total sham company cant cancel order worst company I heave ever dealt with. Starting from the ordering process to customer service.

    Sapience Group LLC

    Date: 06/11/2024

    We apologize for any inconvenience you've experienced. Please know that we process orders as quickly as possible to ensure timely delivery. As a result, once an order has been shipped, we are unable to cancel it. To avoid such situations, we encourage all our customers to thoroughly review their order details before submitting. Your satisfaction is important to us, and we appreciate your understanding.

  • Brad F

    Date: 06/06/2024

    Brad F

    Date: 06/06/2024

    If you ignore negative feedback until after 30 days, does that mean you can dodge your "30 day Money back guarantee". I purchased 3 Zappify z-20 units for a total of $89.99 which I thought was a good deal until I received the bill and saw I was charged an additional $26.85 for shipping. The package arrived ripped and all three boxes had significant damage. 2 of the 3 units would not charge and turn on. I have tried 3 attempts to email customer service with pictures of the packaging /boxes and request support on how to get a refund or replacement for the broken units. I received one response with a list of "essential usage instructions and troubleshooting tips" as if I didn't know how to charge and turn on 2 of the 3 units. They other two email attempts have been completely ignored. Extremely disappointed with the customer service and the shadiness of this business. "100% Satisfaction Guarantee" is a lie. I wish I would have read the similar 1 star BBB reviews on this company prior to my purchase.

    Sapience Group LLC

    Date: 06/11/2024

    Thank you for your feedback. We are pleased to confirm that we have addressed your request and resolved the issue to the best of our ability by sending 2 replacement units. If you have any further concerns or questions, please do not hesitate to contact us directly. Your satisfaction is our priority, and we appreciate your patience and understanding.

  • Sussy C

    Date: 05/28/2024

    Sussy C

    Date: 05/28/2024

    Had little faith on these mosquito killers, but these ones really worked! ***** with customer service was great help getting the package to my home address. It's a yes for me, you should try them too.

    Sapience Group LLC

    Date: 06/03/2024

    Thank you so much for your positive feedback! We truly appreciate your kind words and are glad to hear that you had a great experience.

  • Salvatore C

    Date: 05/27/2024

    Salvatore C

    Date: 05/27/2024

    I ordered a bug zapper from the Sapience Group. They charged me $26.85 for shipping and a $4.99 handling fee. If I would have seen either of these charges I would never have ordered. As soon as I saw the charges, I emailed them to stop the order. They did get back to me in an hour and 20 minutes with an email back saying they would give me half off both the shipping and handling fee. I declined and asked again to cancel the order. 3 days latter they said they are refusing to stop shipment. I will contact my credit card to stop payment and deal with them that way. I would never order anything again from the Sapience Group. If you do, be aware of the high shipping and fees they charge.

    Sapience Group LLC

    Date: 05/28/2024

    We understand your concerns and apologize for any inconvenience caused. Our team processes orders as quickly as possible to ensure prompt delivery, which is outlined in our terms and conditions. Despite this, we value your satisfaction and have offered you a refund as a gesture of goodwill. Thank you for your feedback.

  • Olga N

    Date: 05/23/2024

    Olga N

    Date: 05/23/2024

    My entire experience from start to finish has been incredible. They really care about their customers and it shows! Thank you - 5 star from me !

    Sapience Group LLC

    Date: 05/28/2024

    Thank you so much for your positive feedback! We truly appreciate your kind words and are glad to hear that you had a great experience.

  • Jonathan W

    Date: 05/21/2024

    Jonathan W

    Date: 05/21/2024

    Called one day no answer ,called second day number was disconnected .I bought 2 of there bug zappers and both of them don't work .DO NOT DO BISINESS WITH THEM !!!!!!!!!!!!!!!!!!!1 I'm out of pocket for $ ***** .They need to be taken off the web for false advertisement

    Sapience Group LLC

    Date: 05/28/2024

    We truly value your feedback and strive to ensure every customer's satisfaction. We have reached out to you via email to discuss and resolve your concern. Please check your inbox at your earliest convenience.

  • Isaac S

    Date: 05/16/2024

    Isaac S

    Date: 05/16/2024

    amazing company, best customer service ever!!!, HIGHLY RECOMMENDED they really take care of their customers

    Sapience Group LLC

    Date: 05/17/2024

    Thank you so much for your kind words! We are glad you are satisfied with our service.

  • Norma S

    Date: 05/14/2024

    Norma S

    Date: 05/14/2024

    They are not responding to my email to return their product; even though they say they have superior **************** and have a 100% Satisfaction guarantee and a 30-day 100% money back guarantee. I have sent them 3 emails to return the item and get my money back, but they are not responding.

    Sapience Group LLC

    Date: 05/17/2024

    Thank you for your feedback. We apologize for the delay in our response. We are pleased to confirm that we have addressed your request and resolved the issue to the best of our ability. If you have any further concerns or questions, please do not hesitate to contact us directly. Your satisfaction is our priority, and we appreciate your patience and understanding.

Sapience Group LLC is NOT a BBB Accredited Business.

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