Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've experienced unresolved issues that have significantly impacted living conditions and financial well-being. Management has been dismissive, unresponsive, or vague in their responses. The following issues remain unresolved:Maintenance staff and property **** have entered my apartment multiple times without providing the required 24h notice, as stipulated in my lease. An owner entered the apartment and left the door unlocked, raising serious security concerns and violating my right to privacy and safety.For nearly a year, the mailboxes in the building have not been operational. This has caused me to miss critical documents, incur financial losses (e.g., late fees, missed bills), and face legal complications, including issues with vehicle registration and credit impacts. Despite repeated requests, *** has failed to provide a resolution timeline or offer alternative solutions.The property experiences frequent false fire alarms, creating safety risks. Tenants have become desensitized to alarms, which is extremely concerning in the event of an actual emergency. Management did not address the root cause, and alarms are simply silenced rather than *********** the start of my lease, the property did not have an operational electric meter. Many months later, I was billed $750 in retroactive electric charges without prior notice or a detailed breakdown. Management has only provided partial itemization, stating $600 is for "the amount used since the meter was installed," but they have refused to provide clarity (e.g., bills, rates, or detailed itemization) despite multiple requests.There are additional issues but there's a ***** character limit. They will not let me break my lease.Shortly after I attempted to resolve these issues with P.I.P., they withdrew their responsibility for managing the property. They have left these issues unresolved with the next property managers and are refusing to assist in facilitating communication or providing any further help.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease term was set to begin on 08/21/2023 and is scheduled to end on 08/27/2024. PIP Property Management charged me a prorated amount of $709.68 for August 2023; however, I did not obtain access to my apartment until 08/25/2023. On page 4 of my lease, under Possession Date, it states "The Tenant's sole remedy is that the Tenant shall not be liable for payment of Rent until possession is delivered." JBMP Group, PIP's leasing agency, was able to get me in touch with Jennifer O. a Director of Property Management at PIP. On 08/06/2024, I forwarded Jennifer snippets/emails showing how I requested a new Kisi key on 2 occasions (08/23/2023 and 08/25/2023), and how I couldn't get in touch her team. Jennifer's response to me was "Your lease dates are your lease dates." This request is for PIP Property Management to honor the Possession Date terms of my lease, and not charge me for days that I did not have access/keys to the apartment.

  Business Response

  Date: 09/11/2024

  The tenant was refunded the prorated rent amount for the days at the beginning of the lease that she did not have access to the space. She was refunded prior to her complaint to BBB.