Complaints

This profile includes complaints for JCMLiving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JCMLiving has 19 locations, listed below.

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  JCMLiving

  300 Boulevard of Americas Lakewood, NJ 08701-4636

• 

  JCMLiving

  1917 Oregon Pike Lancaster, PA 17601-6432

• 

  JCMLiving

  1309 River Ave Lakewood, NJ 08701-5617

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  JCMLiving

  100 Avalon Gardens Dr Nanuet, NY 10954-7407

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  JCMLiving

  3889 E Market St York, PA 17402-2738

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon *****:I hope this email finds you well and I will be brief.I asked that the two window A/C units I supplied for the unit be returned to me if the property had no interest and I'd retrieve them. ***** in maintenance said that they were "thrown out". This was also not mentioned with the disposition notification prior to the security deposit.Initial notice was expressed upon initial notice I was not going to renew back in January. In February/March I contacted ******* about access to the renewal online. I would like to Know when the balance will be remitted to me, please? This issue is the second major concern Harbor Terrace had failed to favorably attempt to resolve and I did enjoy my time despite the disturbance of my lower neighbor.Many thanks in advance to assisting in righting this matter.Respectfully,*************************** **********************************************************. *****

  Business Response

  Date: 03/31/2025

  De'**** A. ****** gave notice on March ******** that he was going to vacate his apartment at ************** on March 29, 2024. We require a 60-day notice to vacate per our lease agreement. He was charged a one-month lease termination fee, however, after some back and forth between our onsite property manager, Regional Property Manager and Mr. ******* he was credited the one month and ended with a $0 balance. Mr. ****** left two older model window air conditioners when he vacated the apartment. Once Mr. ****** turned in his keys, we began to get the apartment ready for the next resident and he air conditioners were discarded. We do not keep items left behind for residents to pick up at a later date, we do not have the space to store items left behind by previous residents. 

  Unfortunately, we will not be reimbursing Mr. ****** for the old window air conditioners, and we ask that he keep in mind that we did waive a one-month short notice fee when he vacated with one day notice.

  Thank you,

  **** ************** Marketing Director

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ******** ***** apartments for 11 months. My lease ended March 31st 2024 but I vacated February 29th 2024 with a termination fee of $1945 (same price as a months rent). This termination fee was the same thing as me paying for my lasts months rent but instead I moved out a month early which essentially benefited the landlord where they could have made double the rent with a new tenant. I was told this was the only fee but now an additional $1945 is being taken from my security deposit. This simply makes no sense, why would I move out a month early just to be charged an additional fee? I could have just moved out a month early and kept the apartment for an extra month. I am being robbed for absolutely no reason and now the landlord Margaret A.is ignoring my emails after asking for information of someone else who can help me with this matter. She clearly doesn't understand my complaint. See attached for receipt of my months rent for February and a second February payment for the "termination fee."

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ ********** ** lived here 10 yrs . 62 yrs old . had back surgery and knee surgery and now need full knee replacement . elevator has been broken for 6 months . they should adjust all occupants rent until problem is resolved . they spent a lot of money on exterior aesthetics instead of interior functions for eye appeal . the response is we're working on it . i am on the 4th floor and it's very difficult to bring up groceries and such. there are people here in much worse shape than I . and now they sent lease renewal with a $70 increase . WHAT NERVE .IF I HELD BACK RENT THEY WOULD PROBABLY START EVICTION

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not putting on the heat in November. They sent someone come check it and turned on the heat at the minimum about an hour before they were scheduled to come and shut it off about 20 minutes before the appointment so the gun would show the vents being hotter than it was. The guy said my window was open when the blinds were down and a wardrobe blocking it so he couldn't see it. Then he pulled down the window to take a picture. This is the shadiest building i have ever lived in doing stuff like this to avoid turning on the heat. I have time stamped pictures of the apartment temperature all day that will show otherwise when there was no appointment. The temperature dropped all day in the apartment.

• Initial Complaint

  Date:09/20/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's really too long a story to tell here, but there have been several issues that I am seeking to discuss/remedy with my landlord and they have ignored every single attempt of mine to have a meaningful discussion. They have arbitrarily decided to charge my account for fees that I have not agreed to pay. I pay my rent on time every month and yet they insist on sending me constant harassing communications threatening to evict me.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a complaint regarding noise that my neighbor was making outside of quiet hours in May (2022). When my neighbor was advised I made the complaint, she started harassing me soon after. I followed up with emails to the leasing office with times and dates as they requested. I was advised nothing could be done. My neighbor soon had her friends harassing me. One even threatened to kick my door. Because I felt threatened and the leasing office would only listen to my neighbor, I put a camera on my door. The harassment and threats continued and the leasing office refused to assist. Forest Hill forced me out. They refused to provide a safe environment and and did not provide the services stated in the lease. Quiet hours were not enforced, pest control was not received, and when I requested a new smoke detector (old one died in June) the smoke detector was left at my front door. It has never been installed. It's still sitting in my apartment in a box. That is a violation. I contacted the **************** and spoke to ***************************. He yelled at me and attempted to justify the harassment I was receiving. He was more concerned about me having a camera on my door than about my safety. I advised him I was moving. Because Forest Hill forced me out by not providing adequate services, I am not responsible for early termination fees. ****** stated, "If you want fees waived, you have to accommodate us." Forest Hill/JCMLiving is biased. Comments made by ****** contradicts what the leasing office stated. I cannot be held responsible for services Forest Hill refused to provide.