Reviews
Customer Review Ratings
Average of 4 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBrian H
Date: 03/19/2025
1 starBrian H
Date: 03/19/2025
Scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers
Collectors Alliance Inc.
Date: 03/24/2025
This customer placed an order on our website but failed to put in a shipping address while entering the web order. Below is the comments that were on the order.ORDER CANCELLED PER ***** **** CUSTOMER FAILED TO PROVIDE AN ADDRESS WHEN ORDERING CALLED CUSTOMER 3 TIMES AND LEFT MESSAGES NO RESPONSE FROM CUSTOMERReview fromWilliam M
Date: 08/30/2024
1 starWilliam M
Date: 08/30/2024
Untruthful put stuff out to sell they don't have I ordered coins on 8/25 from collectors alliance with 3-day shipping well 3 days has come and gone and I haven't gotten any of my coins but they have my money and shipping and handling for 3 days I'm ****** I've left voicemails I've sent messages and they will not return a message via email or anything I want my coins and I want my money back I paid for the shipping and handling for 3 days there's always a story or an excuse I will never do business with these people again my next step is to the attorney general's officeCollectors Alliance Inc.
Date: 09/10/2024
This order that we received on 8/28 was shipped 3 day ***** on 9/5/24. There was an issue with the item and we had to rectify it prior to shipping. Sorry for any inconvenience this has caused.Review fromRichard M
Date: 08/26/2024
1 starRichard M
Date: 08/26/2024
It is strange how a few of these companies work. There are a lot of typos in their adds, and certainly misleading wording. I have been collecting for a while now, and have bought lots of online deals. This interface does not support picture up loads, but I have 2 screen shots that either contradict what they are selling (bait and switch) or describe their product incorrectly. Once I called because I did not get what I expected, and the person I talked to said, 'you should have known that was too good to be true.' After she said that I did feel like it was my bad for a while because I did not know very much about coins back then. But after collecting for the last 2 years I know that I should expect what is advertised. This company has lost my business, and as I hold lots of starter coin collecting events, I will make sure others don't get ripped off either.Collectors Alliance Inc.
Date: 08/28/2024
I see that the customer has ordered three times off of our website. I do not see any returns or CSR orders against any of the orders. Unfortunately who ever the customer spoke to when he called in to our facility did not note their conversation on any of the orders. I wish I can give further information and sorry that your experience was not a pleasant one.Review fromKyle S
Date: 06/25/2024
1 starKyle S
Date: 06/25/2024
I give this place one star because it does not get lower than that. I placed an order on 6/1 and the amount was debited on 6/3. On 6/5 there was a tracking number issued, but **** indicated that this was a pre-shipment label and they were awaiting the package. Now it is 6/25 and no change with ****. I keep getting the excuse from *************************** "Senior Account Executive" that the package is sitting over at the post office and this is their problem. I cannot believe that any package would sit over there for almost 3 weeks. Other complaints seem to echo my problem. How the heck can BBB give this "most trusted name in collecting" an A+ rating is beyond me. I would rather have my payment re-deposited in my account but that is not possible since my order " has been sent out". So, I am left high and dry. Never again will I deal with this company. Very shoddy customer relations.Collectors Alliance Inc.
Date: 06/27/2024
I am sorry to hear that you feel you are getting the run around. However **** was very clear with you that we had a pallet missing from **** and we were dealing with them directly. It was not until yesterday that they confirmed with us that they were indeed lost in their systems. We are working on sending out replacements/refunds for those items that were lost. Sorry for the troubles and we will make the situation right by refunding you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.