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Business Profile

Linens

Bed Scrunchie LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order from this company over mouth ago still didn't receive it I've calling several times no awer I left messages no call back I want what I order or my money back

    Business Response

    Date: 02/28/2025

    Dear BBB Representative, We apologize for any inconvenience the customer experienced. Upon reviewing our records, the customer reached out to us on November 15, 2024, inquiring about their order. We responded the same day, requesting their order number, as we could not locate an order under their name or email address. However, we did not receive a response from the customer. If they still need assistance, we would be happy to help once they provide the necessary order details. Please let us know if any further action is required. Best regards, ******* *. Customer Support Team **********************

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for these so called bed scrunchies based on the advertisement. The cost was ******. On 6-3-2024. I received them on 6-10-2024. They do/still do not work. I sent and called them before the 30 day guarantee was up. They have not called me back. They did email me and I responded, NOTHING as of date has been resolved. I just want my money back. I have saved everything that I have done by correspondence and phone calls.

    Business Response

    Date: 02/28/2025

    Dear BBB Representative, We apologize for any inconvenience the customer experienced. Upon reviewing our records, the customer contacted us on June 17, 2024, regarding a return. We responded on June 24, 2024, providing the return address and instructions. However, we did not receive any further response from the customer regarding the return. If the customer still requires assistance, we are happy to help. Please let us know if any further action is needed. Best regards, ******* *. Customer Support Team **********************

Bed Scrunchie LLC is NOT a BBB Accredited Business.

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