Complaints

This profile includes complaints for Volvo Cars North America, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Volvo Cars North America, LLC has 2 locations, listed below.

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  Volvo Cars North America, LLC

  1800 Volvo Pl Mahwah, NJ 07430-2032

• 

  Volvo Cars North America, LLC

  PO Box 914 Rockleigh, NJ 07647

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 21851572
  
  I am rejecting this response because: I've called several times and always get sent to the service center to speak to a supervisor who is never available nor calls me back. I also sent an email after the incident and only received an automatic response saying you've received it but never heard from an actual person. Hence why I involved the BBB. 
  
  
  
  Regards,
  
  Aga Zillenled me to leave this complaint. Electronic malfunction on a brand new car, a week to repair it, and then radio silence on my reach outs. They claim to have the best customer service and are a "luxury brand" and yet do not call or email clients back. Completely unacceptable.

  Business Response

  Date: 07/09/2024

  At this time we have no record of the customer contacting our ********************************** We would encourage the customer to reach out to our team so we may have the opportunity to address these concerns.

  
  

  Business Response

  Date: 07/23/2024

  Our records indicate that this customer has not reach out to our contact center to address these concerns. If the customer is requesting assistance, please have them reach out to our corporate offices at ************** so we may open a case for mediation. Thank you.

  
  

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has been resolved and I have received the refund. Please close out the complaint.

  
  

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Volvo XC90, 2024. There are software issues, particularly with the Google Assistant. I have the phone paired to the car. I can see the contacts on the phone app in the car. I can actually make calls that use the bluetooth. However, when you say "Hey Google" and ask to call or text someone, the app states that the you do not have a contact.
  
  I called support, they had me reset the screen. No effect. Support then had no other options but to call the dealership. If I have to take a 2 month old car to a dealer to fix a software issue, I need to buy some other brand of care.
  
  I also did a factory reset. After that, I was able to make a single call. Realizing that I did not enable the mobile app to start and lock the car, I enabled that. Then calls stopped working again.

  Business Response

  Date: 06/14/2024

  The customer reached out to Volvo Car North America on 5/31/2024 via email. 

  The customer stated they were experiencing issues with Google Assistant and the System.

  The customer was advised We have reviewed their concerns and we are unable to provide any resets or remedy remotely that would offer helpful assistance in this scenario regarding the issues they were currently experiencing with the vehicle.
  
  We strongly recommended  liaising directly with a retailer as they would be in the best position to
  assist them further.

  There has been no further contact with the customer.

   

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used/non-certified 2016 Volvo XC90 Momentum with 91K miles from a CDJR in 2021. A few weeks later, I was alerted by my vehicle that I needed to get another oil change after just getting one from a local oil shop. I assumed this was a false notification. Volvo decided to forgo the dipstick. I had no way to confirm if this was an actual issue because the digital oil status had remained at 100 percent. Soon after, my engine developed a hole and we had to replace the entire engine for around $21000 dollars. We paid the fee, not to mention all the other services I had done by Volvo dealers. Anyways, I am FUMING at Volvo....LIVID in fact, because of how unprofessional and unhelpful they are. I am strictly talking about Volvo Cares. I have no issue with the dealers, they have been extremely helpful in trying to assist me. My vehicle now needs another $5000 in repairs due to the supercharger being damaged and needing to replace the belt and other issues. We replaced the turbo by Volvo however there's ALSO A SUPERCHARGER which I had no idea about. I told Volvo how this vehicle has impacted my life and they don't care at all. I asked if they could just pay for the SUPERCHARGER replacement and I would be fine with that. They could have paid towards this because we spent 21000 on replacing the engine. I have been cheated by Volvo and I want others to know about my experience. I am waiting for a call back from channel 7 investigators and I might call channel 2 Problem Solvers. I am posting to YouTube/Tiktok discussing my issues from Volvo. I need to figure out how to use CapCut before I submit the video though. I NEED others to truly beware about buying a used Volvo especially when it comes to oil issues. I know this won't affect Volvo but it's important to me that all of SE Michigan understand the risks of purchasing a used certified/non-certified Volvo. Case number: ******-******

  Business Response

  Date: 07/08/2024

  Customer emailed me asking for a copy of the invoice for his engine he purchased and asked if the supercharger was included. I asked the service team to provide him his invoice. Service team said they emailed him his invoice and that the supercharger was not included. Customer asked "If we could cancel this please?". in reference to his submission for an invoice. The dealership had already sent him his invoice by then and I informed him it had already been sent to him. End of my communication with the customer

  
  

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CHARGED BY VOLVO DEALERSHIP TO PROGRAM A KEY FOB TO MY VEHICLE. TOOK ALL OF 30 MINUTES OR LESS OF LABOR.DEALERSHIP: KEYSTONE MOTORS **************. **********, PA *****

  Business Response

  Date: 05/09/2024

  We do not have a record of this customer contacting us for assistance. It may be in the client's best interest to speak with the retailer directly about the charges in detail as retailers are independently owned and operated outside of Volvo Corporate so we do not have access to the customer's repair order for their most recent visit. If the client wishes to express their concerns to corporate, we encourage them to reach out to us for assistance.