Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Certainly! Here’s a revised message that conveys your concerns more clearly and assertively:
  
  ---
  
  Subject: Urgent Request for Resolution of Misleading Enrollment
  
  Median Energy Customer Service,
  
  I am writing to express my serious concerns regarding my recent interaction with Median Energy. On June 3, 2025, I was approached by a representative who spoke about clean energy options and lower utility bills. At no point during this conversation was it made clear that I would be switching my current gas and electric providers, Con Edison and National Grid, both of which I am very satisfied with.
  
  Under the impression that I was simply exploring options, I was misled into providing my account numbers. Upon realizing the implications of this action, I attempted to contact your customer service to cancel my enrollment the very next day. Unfortunately, I was unable to reach anyone despite multiple attempts.
  
  I am formally requesting the immediate cancellation of my enrollment, as I do not wish to switch providers. I was informed that I could cancel within 48 hours, and I have made my intentions clear. If this matter is not resolved promptly, I will have no choice but to escalate the issue by filing a complaint with my state’s public utility commission and notifying my lawmakers of this deceptive practice.
  
  I appreciate your immediate attention to this matter and look forward to your prompt response confirming the cancellation.

  Business Response

  Date: 06/13/2025

  Upon receipt of the complaint Medan has investigated the matter. Median confirms the enrollment was completed by the account holder who stated he was the account holder and authorized to make changes to the account and understood and agreed to Median Energy’s terms and conditions upon completing the Third-Party Verification call. Median submitted the customers accounts for cancellation. We confirm the electric account will not begin services. Median is currently waiting for the natural gas’ end of service date to post. I trust this satisfactorily addresses the complaint. 

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Median Energy Corp has been signing me up for their gas and electric services without my consent. They are sending letters to my current supplier, PSE&G, informing them of the pending cancellations even though I have not signed up with Median or had any contact with anyone from Median. This has been occurring at least 3 or 4 times in the last two months. Is there anyway you can stop this madness? Please help! Thanks!

  Business Response

  Date: 05/02/2025

  Upon receipt of the complaint Median has investigated the matter. Median confirms there was only 1 enrollment for this customer and not multiple enrollments. ******************** spoke to the customer and informed her of the enrollment information and advised her the account was cancelled and provided her with the end of service dates. I trust this satisfactorily addresses the complaint. 

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother was scammed to change providers. I called to cancel and they did not do so. They are door to door scammers that take your energy and electric bill and make an agreement using the information. I wish for my account to be cancelled and information deleted before changes go into effect.

  Business Response

  Date: 04/29/2025

  Upon receipt of the complaint Median has investigated the matter. Median confirms the enrollment was completed on 4/15/25 by the account holder. Median has a verbal TPV recording on file where the customer authorized for Median to be their supplier and agreed to Median’s terms and conditions. Median confirms that the customer has not and will not be transferred to Median Energy and will remain with their current services providers. Median spoke to the customer and informed him of this information as well. I trust this satisfactorily addresses the complaint. 

  Customer Answer

  Date: 04/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ****

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Median Energy illegally cancelled our contracts with *** and *** and moved our electricity and gas accounts to their company. They claim that "someone" from our house called them to do this and neither my husband or I did. It was a blantant lie and they stole our business. Several of our friends in the area had the same thing happen to them. Median Energy is a scam and are hacking accounts and stealing business for themselves.

  Business Response

  Date: 04/04/2025

  Upon receipt of the complaint Median is investigating the matter. The customers enrollment took place on March 1, 2025 where a woman identified herself as the account holder. ******************** has cancelled the customers accounts.  The customer received 7 days of electric services and the gas will not begin services. Median Energy is refunding the customer for the posted electric charge and the customer will receive it via check in the mail. Median also spoke to the customer and informed her of this information. I trust this satisfactorily addresses the complaint. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received a letter from my gas company, ***, stating that I requested to be switched to Median Energy PA LLC as my provider. I called ***, as I never authorized this request, and they said I had to contact Median Energy to cancel, so I did.
  
  The customer service rep told me that they only sign people up in person, because you need to show your license, so I got to thinking how this could’ve possibly happened. A few months ago, 2 guys knocked on my door and asked to see my energy bill. I told them no, and that whatever they were selling, I wasn’t interested and shut the door. I didn’t show them my bill nor my license, and I definitely didn’t sign anything.
  
  Looking at Google reviews, this is their MO. It’s also fraud.
  
  The rep told me he submitted a cancellation request and that they would be doing an internal investigation into how this happened. If I don’t hear back within 2 weeks, I can call to inquire into the outcome.
  
  This company better cancel this service that I never signed up for, because they won’t get a dime out of me.
  
  Again, somehow they got my license information AND forged my signature. If that’s not fraudulent, I don’t know what is.

  Business Response

  Date: 03/14/2025

  Upon receipt of the complaint Median is investigating the matter. The customer will receive 1 day of electric service and the gas account will not begin services. Median will be refunding the one day of electric service she received. Median has currently suspended the agent in question while we continue to investigate the matter. Median Energy’s internal policies and procedures are committed to complying with all applicable laws, rules, and regulations, and strict adherence to these core principles is a condition of employment. I trust this satisfactorily addresses the complaint. 

  Customer Answer

  Date: 03/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Pending proposed refund
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday Medians Salseman came to our apartment complex, claiming to grant us fake refunds for our electric and gas supply. They kept using vague words whenever I tried to question them and just said they needed information to get me the refund. And next thing I know they have already changed my supplier without even informing me what they were doing.They lied and tricked me into the scam, getting to enroll with them.

  Business Response

  Date: 02/28/2025

  Upon receipt of the complaint, Median is investigating the matter. Median Energy confirms the customer has not and will not receive any services and will remain with their current service providers. The individual marketer involved in the enrollment of the customers accounts is currently under investigation. Median Energys internal policies and procedures are committed to complying with all applicable laws, rules, and regulations, and strict adherence to these core principles is a condition of employment.Moreover, Median Energy has quality control measures in place to monitor sales representatives and takes corrective action to maintain its high level of quality assurance. In this case, as the findings of the case progress, Median will take necessary measures towards the agent in question to prevent this issue from occurring again as Median Energy confirms the agents are not trained in the manner described in the complaint. I trust this satisfactorily addresses the complaint.

• Initial Complaint

  Date:02/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26/2024 I was slammed by Median Electric. I lost the remaining 18 months on a contract for electricity at $0.0989. Got charged $25.50 by Median Electric for the switch in supplier. Spent hours on the phone with both Median Electric and Med-** getting the switched cancelled. Paid $0.1899 for the time Met-** had me on Median Electric as the supplier. I filed an informal complaint with the ****************************. Got a check for $13.61 from Median Electric. ********************* was fine with that and dismissed the complaint, even through I am out hundreds of dollars from the lost prior supplier contract and switched service. ********************* dismissed the complaint on 02/05/2025. Then I get a letter from Met-** on 02/08/2025 (dated 02/03/2025) that Median Electric slammed me again.

  Business Response

  Date: 02/19/2025

  Upon receipt of complaint Median is investigating the matter. Median confirms the account was serviced from 2/4/25 to 2/10/25. Median also confirms that the agent responsible for the customers enrollments was terminated and is no longer permitted to market Median Energys product in the future. Median Energy also spoke to the customer and informed them of this information. Median Energy will continue to work with the customer for a resolution. I trust this satisfactorily addresses the complaint. 

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative came impersonating a ***** employee asking us to electronically sign in order to get a new gas meter. It was never represented to us that my signature will change service to Median which was a complete misrepresentation in bad faith. I thankfully received notice from ***** that my provider changed so I quickly reversed the situation. However, they came before the winter months and changing gas suppliers back takes 2 months. I think they did this on purpose. I then got charged, $0.93 per therm instead of the $0.38 cents per therm that PSE&G charges. My bill was over $300 for gas supply alone and it should have been less than $150.00. I need the company to issue me the credit for the difference. Where there is smoke, there is always fire. An attorney should investigate to see if there is a class that can be represented.

  Business Response

  Date: 02/13/2025

  Upon receipt of complaint, Median is investigating the matter. Records show the ************************** began on October 18, 2024. The customer main utility company submitted a cancellation on December 3, 2024 and the end of service date was December 18, 2024. The natural gas start service date was November 17, 2024. The customers main utility company submitted a cancellation on December 3, 2024 and the end of service date is January 21, 2025. In efforts to resolve the complaint, Median will issue the customer a re-rate for the last posted electric and gas bills to the account. The customer will receive this by check in the mail in the next ***** business days. A voicemail was left to the customer with the re-rate information. An investigation was opened towards the individual marketer and Median based on the results, Median Energy will take the corrective steps to ensure it's quality customer service. We trust this satisfactorily addresses the complaint. 

  Customer Answer

  Date: 02/13/2025

  
  Complaint: 22864564
  
  I am rejecting this response because: No one left me a voicemail and the timeline of events do not match my records. I please need the details of the credit before we proceed or so I can determine next steps.
  
  
  
  Regards,
  
  *********** ********

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact Median Energy to remove them off of my **** **** with no response . I attempted to contact them in October, November and in December but sat on hold for hours. They are making my Electric and Gas bill astronomical and it is criminal as they are over charging for delivery. I would like to go back to Peco but have been unable to cancel Median Energy.

  Business Response

  Date: 01/17/2025

  Upon receipt of complaint, Median is investigating the matter. Median Energy went ahead and submitted the accounts for cancellation. We are currently still waiting for the end of service date for the electric and the natural gas end of service date is January 27, 2025. Median Energy called the customer to resolve the complaint but were not able to speak with her. Median Energy will also be issuing the customer the rebates available on the customers account and they will receive it by check in the mail in ***** business days. I trust this satisfactorily addresses the complaint.

  Customer Answer

  Date: 01/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  I have not received a call from Median Energy or a voicemail but I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will reach back out if it is not removed by the end date. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The representative came to our door under the guise of being a representative of Con-*** and coerced my partner into signing an agreement that was supposedly just a formality to our existing agreement. In reality, this was an elective energy supplier decision that was in no way endorsed or required from *****. Total scam artists!

  Business Response

  Date: 12/17/2024

  Upon receipt of the complaint Median Energy is investigating the matter. Median Energy confirms the account holders spouse completed a Third-Party Verification call where the customer was explained ********************** is a third-party supplier with no affiliation to the main provider in which the customer stated she understood and proceeded to complete the enrollment. Median Energy confirms no changes were made to the account and the customer has not and will not be transferred to Median. Regarding to the portion of the complaint that alleges that Medians marketer engaged in deceptive marketing practices, Medians marketers are trained to strictly adhere to applicable state laws, rules, and regulations, and Medians policies and guidelines when marketing to customers. ******************** is currently investigating the matter and will take necessary action if needed. We trust this satisfactorily addresses the complaint.