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Business Profile

Energy Service Company

Median Energy Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Service Company.

Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** ******

    Business Response

    Date: 02/19/2025

    Upon receipt of complaint Median is investigating the matter. Median confirms the account was serviced from 2/4/25 to 2/10/25. Median also confirms that the agent responsible for the customers enrollments was terminated and is no longer permitted to market Median Energys product in the future. Median Energy also spoke to the customer and informed them of this information. Median Energy will continue to work with the customer for a resolution. I trust this satisfactorily addresses the complaint. 

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 22864564

    I am rejecting this response because: No one left me a voicemail and the timeline of events do not match my records. I please need the details of the credit before we proceed or so I can determine next steps.



    Regards,

    *********** ********

    Business Response

    Date: 02/13/2025

    Upon receipt of complaint, Median is investigating the matter. Records show the ************************** began on October 18, 2024. The customer main utility company submitted a cancellation on December 3, 2024 and the end of service date was December 18, 2024. The natural gas start service date was November 17, 2024. The customers main utility company submitted a cancellation on December 3, 2024 and the end of service date is January 21, 2025. In efforts to resolve the complaint, Median will issue the customer a re-rate for the last posted electric and gas bills to the account. The customer will receive this by check in the mail in the next ***** business days. A voicemail was left to the customer with the re-rate information. An investigation was opened towards the individual marketer and Median based on the results, Median Energy will take the corrective steps to ensure it's quality customer service. We trust this satisfactorily addresses the complaint. 

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:
    I have not received a call from Median Energy or a voicemail but I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will reach back out if it is not removed by the end date. 

    Regards,

    ****** *******

    Business Response

    Date: 01/17/2025

    Upon receipt of complaint, Median is investigating the matter. Median Energy went ahead and submitted the accounts for cancellation. We are currently still waiting for the end of service date for the electric and the natural gas end of service date is January 27, 2025. Median Energy called the customer to resolve the complaint but were not able to speak with her. Median Energy will also be issuing the customer the rebates available on the customers account and they will receive it by check in the mail in ***** business days. I trust this satisfactorily addresses the complaint.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The representative came to our door under the guise of being a representative of Con-*** and coerced my partner into signing an agreement that was supposedly just a formality to our existing agreement. In reality, this was an elective energy supplier decision that was in no way endorsed or required from *****. Total scam artists!

    Business Response

    Date: 12/17/2024

    Upon receipt of the complaint Median Energy is investigating the matter. Median Energy confirms the account holders spouse completed a Third-Party Verification call where the customer was explained ********************** is a third-party supplier with no affiliation to the main provider in which the customer stated she understood and proceeded to complete the enrollment. Median Energy confirms no changes were made to the account and the customer has not and will not be transferred to Median. Regarding to the portion of the complaint that alleges that Medians marketer engaged in deceptive marketing practices, Medians marketers are trained to strictly adhere to applicable state laws, rules, and regulations, and Medians policies and guidelines when marketing to customers. ******************** is currently investigating the matter and will take necessary action if needed. We trust this satisfactorily addresses the complaint. 

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice from my Energy Supplier (PECO) that my Gas and Electric Supplier had been switched to Median Energy as of August 12. I DID NOT AUTHORIZE this switch. I called Median on August 12, 2024 and complained and asked them to cancel this service. I just received ANOTHER notice that they it was to be switched back AGAIN to Median - Electric effective August 12 and Gas effective August 30, 2024. How do I make them stop doing this. I have NEVER had a conversation with them about switching my service to them.

    Business Response

    Date: 08/28/2024

    Upon receipt of the complaint Median has investigated the matter. The customer called in to ********************* customer service on August 12, ********************************** which Median sent a cancellation request to the customers main provider. The customer has since been dropped from electric and the gas never began services. Median Energy confirms that the customers account has been returned to her main provider. We trust this satisfactorily addresses the complaint. 

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************Median Energy. i called her number and she got angry and said I had to call the office on Monday. I called the office number but the answering machine said they weren't open until Monday at 9am. I left a message. I rec'd a text with a contract and texted back for them to cancel.I called the office number this morning (August 12) at 9am and spoke to "***." He claimed that only his supervisor can cancel this for me as I wasn't already a customer and that she had taken the day off. He promised she would take care of it this morning. I requested confirmation our call from him by text or email but he claimed he was unable to do this. I sent them an email again requesting this be cancelled but as it w as through their form, I don't have a copy of same in my emails. I am concerned they will refuse to take my cancellation before the three business days are up and then try to hit me with a big cancellation fee.

    Business Response

    Date: 08/19/2024

    Upon receipt of the complaint, Median is investigating the complaint. Median confirms that the customer has not and will not be transferred to Median Energy and will remain with their current service providers. Median Energy confirms the customer completed a Third-Party Verification phone call where the customer was advised ******************** is not affiliated with the main provider and that they would be switching to a Third-Party Supplier in which the customer agreed yes and proceeded with the agreement of terms and conditions. The individual marketer involved in the enrollment of the customers accounts is currently under investigation. Median Energys internal policies and procedures are committed to complying with all applicable laws, rules, and regulations, and strict adherence to these core principles is a condition of employment. Moreover, Median Energy has quality control measures in place to monitor sales representatives and takes corrective action to maintain its high level of quality assurance. In this case, Median Energy will take further corrective action, as necessary. I trust this satisfactorily addresses the complaint. 

Median Energy Corp is NOT a BBB Accredited Business.

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