Complaints

This profile includes complaints for Wizfair LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wizfair LLC

  200 Tuckerton Rd Medford, NJ 08055

• 

  Wizfair LLC

  33 Wood Ave S Ste 600 Iselin, NJ 08830-2717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** WIZFAIR!!
  is not a legitimate website. Site low ball flight/hotel rental. Where listed this contact
  ####-###-#### name HENRY!
  When call said price has gone up and desire you to pay more. After getting all personal information. SCAM!

  Business Response

  Date: 06/04/2025

  We are writing in response to the complaint submitted by the customer, ******, regarding a booking which was made directly by the customer on our website. We respectfully challenge the basis of this complaint.
  
  We respectfully disagree with the customers characterization of our business as illegitimate and would like to clarify the facts based on our records:
  1. Customer-Initiated Booking
  The customer voluntarily submitted a booking request directly on our website,
  including all necessary personal and travel information. At no point was this
  information collected through misleading means or without the customer's
  consent.
  2. Customer Request to Modify Booking
  After the booking was submitted, the customer contacted our support line to request a correction in the gender listed on the reservation. At this point, it was clearly communicated that the booking had not yet been confirmed and that airline prices are dynamic and subject to change based on availability at the time of ticket issuance. Our representative (*****) informed the customer of the revised fare and offered the choice to proceed with the booking at the new price or to cancel the request.
  3. No Obligation or Charges Incurred The customer chose not to proceed, and we immediately canceled the booking without any charges or obligations. At no point was the customer pressured or misled, and no reservation was finalized without consent.
  
  Conclusion
  We strongly deny the accusation that Wizfair LLC is a scam. We have served thousands of customers across the country and remain dedicated to resolving any concerns in a fair and transparent manner.

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had to cancel a non-accompanied- minor Delta Airlines flight for our 14 year old son on April 2, 2023. Twelve feet of snow was forecast at his first stop, Salt Lake City so we had to cancel before the flight because we couldn’t have him stranded there… Wizfair had sold us the ticket. The day after we cancelled the flight directly with Delta, we made contact with Wizfair and were assured we would get a full refund of our fair. They had been aware of our predicament but did not assist in finding another flight for our son. We spent all night on calls on hold, and waiting for chat agents online, trying to find a seat on another flight for him. We found one on our own, with no help whatsoever from Wizfair….. Back to the refund: Wizfair assured us on April 3 that we would get a full refund of the $1255 we paid. The staff member I spoke to said to expect it in within 10 business days. When I phoned back on April 19 to report I’d not received my refund, I spoke to “Adrian,” who said the previous worker who was supposed to “initiate” the refund had gone on medical leave and had not started the refund process. I told him they should refund it immediately, but Adrian said this wasn’t possible. He assured me I would get my refund within 7-10 business days. I emailed the company on May 1 and said I should have gotten my refund by now. Adrian called and left a message stating that it has not yet been 10 days since he “initiated” the refund, and said he guaranteed it would be refunded by Friday May 5. I followed with another email warning I would complain to the BBB if I hadn’t received the refund by close of business May 5. We’ll is it the 5th of May and it’s 7:19 pm EDT. There’s NO REFUND in my bank account. I’m still waiting!!

  Business Response

  Date: 05/16/2023

  Hi,

  We have already issued a full refund to the customer on 5/8/2023. Please see attached refund screenshot. Thanks

  Customer Answer

  Date: 05/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did indeed refund my money on 5/8/23. 
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting to be refunded in the amount of ****** since Dec 23, 2022 after a booked flight for same day travel was canceled.....I was told I would be refunded within *********************************************** a call back

• Initial Complaint

  Date:01/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction I am writing about is January 9-10, 2023. I booked a flight on ***** ******** through this company on January 9, 2023. When I called a number listed as ***** ******** I was unknowingly serviced by this company, which represented themselves as Delta. I made a round trip reservation for 2 people from NYC to Lisbon, Portugal, April 21-May 5 in the total amount of $2,443.98 and was told at that time I that there was no cancellation fee if I wanted to change plans within 24 hours. The following day, I found a flight that was considerably less expensive and called to cancel the initial reservation and receive a refund, all within the required 24 hours. At that point, I was informed that I would be refunded only $1,819.98, as there were taxes and other fees related to international travel that were mandatory. I eventually spoke to a Supervisor named Adrian (###-###-####, ***** demanded a full refund. He spent a considerable amount of time explaining the policy regarding the above fees and insisting he had no flexibility in this area (and telling me there was no one above him with whom I could talk), and I kept responding that we were never informed of this, that we were told by the agent we booked with (Murphy D****, ###-###-####) that there would be no cancellation fees if done within 24 hours, and there was nothing about fees on the written confirmation of the reservation that was emailed to us. In the course of my conversations with "Adrian" I eventually informed him that I would be contacting BBB to file a complaint with the New York State Attorney General's office. He eventually offered to refund all but $347.92 with no explanation of how he arrived at that figure. When I responded that he was able to make this offer after saying there was no flexibility in this area, he simply said this is the best he could do. I accepted the offer, but feel strongly that this arbitrarily withheld amount of $347.92 must be returned as well.

  Business Response

  Date: 01/30/2023

  Hello,

   

  We have spoken directly to the customer and mutually agreed on the solution of raised complaint. Customer will be taking down the compliant accordingly.

   

  Thanks,

  Customer Answer

  Date: 02/08/2023

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18809780, and find that this resolution is satisfactory to me.  As advised, I am writing to acknowledge that there has been a settlement of the complaint I recently filed.  The complaint # is ********, and the settlement resulted in a full refund of my money,
  
  
  
  Regards,
  
  
  
  ***** *****