We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motor Scooters

eDrift LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It took too long to deliver 3-4 mons When I got it, its wrong item I got cheapest version vs the one that i ordered ***** $Pls help BBB

  • Initial Complaint

    Date:06/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/2/24 It took 4 months to get it delivered Not the model that I ordered instead the low end model they sent me Tried reaching them But no response

  • Initial Complaint

    Date:05/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with fat bear scooters through their website for a replacement key fob for one of their scooters. I paid for it with my debit card a total of $15.99 US dollars. The order was placed on 1-7-25, as of today which is now 5-16-25 I have yet to receive the keyfob or a refund. I have contacted them multiple times and for 2 months now I have had no response to my inquiries about this matter. The company has literally stolen my money with no way to recover it as they will not even give me a response back.

  • Initial Complaint

    Date:03/07/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a scooter from this company last year. It has a one year warranty to replace parts. I had sent multiple emails/phone calls prior to the one year warranty being expired and I can not get anyone to answer me. The scooter has broke twice in the past year and I just need them to send me a replacement throttle. Now the warranty is expired and I still have a broken scooter.

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a charger for our fat bear on 8/20/24. I was told it shipped. For 3 weeks we waited and nothing came. I emailed and was told multiple times that it shipped. We received a charger in 10/2024 and it was broken. I was told another ******* shipped. I've been told a second charger shipped multiple times. I've even been told they will ***** a charger to me- and nothing. I was a refund for the full amount of the charger AND I want a new charger sent to me.

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $1,800 scooter and it was defective. I cant unlock the scooter to charge it because the keys doesnt work so I as to break the lock to be able to open the scooter.The scooter took over 4 months for me to receive it to find out its defective.

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a scooter from this company, as there has been a risk of them catching fire. Despite my attempts over the past 6 months to reach out to their customer service, I have not been able to contact anyone. I am extremely frustrated with the lack of response and am now contemplating legal action."

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The scooter I received was damaged. I sent them an email about it the very next day. They told me they would fix it but they lied. Instead, they spent a year lying to me. Ibhave an email chain 10 months long with over 50 messages where they claim 'parts are on the way'. Not that sending me a part in the mail and expecting me to find and pay a mechanic would count as fixing the issue even if they had done what they said they would do.In the most recent communications they act as if they don't know me.The last communication fron them was in October 2023.

  • Initial Complaint

    Date:04/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered scooter on March 8,2023 order said it would be delivered to n **** business days. It was not delivered. I called and was told they didnt have in ordered color. I told them to ship it in color they had. I received it in three weeks. I assembled unit and keys wouldnt work. Called company and the told me my keys were sent to a different customer. We sent keys back and forth and keys I was sent did not work either. I called the company and they said that the manufacture would have to send me the correct keys. They sent me a control box and two key fobs but no keys that is needed to open compartment that to replace control box. It has been almost two months that I have been dealing with this. I have asked them to solve this issue by sending keys that will work or replace scooter. Today is April 21, 2023

    Business Response

    Date: 07/07/2023

    Hello *******, Thank you for your patience. I happy to see everything was taken care of and resolved. Please let us know if you need anything else. Thank you

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a scooter on 03/23/23 and paid the fees. now the company won't refund the cost or ship the order.

    Business Response

    Date: 04/03/2023

    Hello ******, We did speak a few days ago and we did show you where you placed your order and it was shipped right away. You said you made a mistake on your end and apologized for sending this request. It was delivered on 4/3 so please let us know if you need anything else. Thank you!

eDrift LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.