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Business Profile

Motor Scooters

eDrift LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 fat bear scooters and before the shipmen arrived I learned that my city has an ordinance against scooters. I contacted the representative and explained my situation. I was authorized to return for a full refund 3 of the four which were in the original package and never opened. I have been waiting since for my refund. see email below This return was authorized.********************************* (FatBear)Oct 4, 2022, 9:59 AM EDT Hi ****, I spoke to my team and the fee for us to pick up and return with the carrier would be $450. We spoke to the carrier and received that quote for pickup and return.Please let me know if you would like to move forward and I can generate an invoice and start the return pickup with my shipping team.Thank you!All the best,*************** ******************************* www.fatbearscooters.com ********************************* (FatBear)Nov 4, 2022, 8:55 AM EDT Good Morning ****,The carrier stated this is set to arrive back next week.Once it arrives, they will do a once over of the order and let us know the condition.Once they do, we will provide the refund.Please kindly reach back out to me the end of next week for an update. Thank you. Have a nice weekend. All the best,********************************* (FatBear)Dec 27, 2022, 9:53 AM EST Hi ****, Thanks for reaching back out to us.I have spoken to my higher management and they are reviewing and will let me know next steps within the next 24 hours.I apologize for the delays here.

    Business Response

    Date: 02/06/2023

    Hello ****, Thank you for reaching out to Fatbear scooters. As discussed, we have issued your refund for your return. Please let us know if there are any issues. Thank you.

    Customer Answer

    Date: 02/17/2023


    Complaint: 18944731

    I am rejecting this response because:

    They claim to have made the refund but so far we have not been able to verify this. The complaint should stay open

     





    Regards,

    *********************

    Business Response

    Date: 02/27/2023

    Hello ****, Thank you for reaching back out. We have sent you proof of refund a few times now. It went back to the same credit card you used for purchase. There is not much more we can do. Please work with your bank if you are not seeing the funds. Thank you.

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought new fatcub electric moped in july. I believe motor has burnt out. Contacted company. No response to emails or voice mails. Has a 1 year warranty.paid ******* for this *********** ****** for spare battery. Please help. I should have read your bbb site before I bought it

    Business Response

    Date: 10/21/2022

    Hello *****, Thank you for sharing your feedback. As you know, we are working this out with you already and will get this resolved. We have responded to all emails/calls that you have sent thus far. Thank you

    Customer Answer

    Date: 10/21/2022


    Complaint: 18199952

    I am rejecting this response because:
    They offered no help to resolve the issue. I paid an electrician forty dollars to diagnose the problem.but could not remedy the problem. The business reimbursed me for that. The problem still exists and the bike is not running. What they did is just send me videos that have nothing to do with the problem.they want me to do all the work myself. What good is the warranty if they cannot help me. They should just reimburse my money and take it back or send me another bike. I like the bike.but not when they can't help me to get it running


    Regards,

    *************************

    Business Response

    Date: 11/02/2022

    Hello *****, We have refunded you for the cost to repair your scooter. That is the last we left off. If more help is needed, please just reach out to our customer service team. Thank you.

    Customer Answer

    Date: 11/02/2022


    Complaint: 18199952

    I am rejecting this response because:



    Regards,

    *************************

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After waiting 3 months for our 2 trikes, we got them with no manual or instructions. One had the wrong color fenders and both needed painting due to shipping damage. It is now 6 months later and no manual and no parts. Now one has an issue with the the light. At this point I am not going to try to work with the company about the light because there hasn't been any help with the former issues. We have been patiently waiting for a resolution. As others have said, no verbal response. How can a company be allowed to do business like this?

    Business Response

    Date: 10/21/2022

    Hello ****** Thank you for sharing your feedback. As you know, we are working this out with you already and will get this resolved. Thank you

eDrift LLC is NOT a BBB Accredited Business.

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