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Business Profile

Safety Equipment

Phillips Safety Products, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Safety Equipment.

Complaints

This profile includes complaints for Phillips Safety Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Phillips Safety Products, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased glasses july 26th 2024, received August 8th 2024. Sent a concern to the company 10 mins after receiving package from postman. Told company glasses were too thick with the highest selection for the thinnest lenses. They eneded up being thicker than my personal glasses which are not as high quality but same prescription and are thinner. I also voiced that frames were too small but main concern was the lens as they were so thick that the nose pads were pushed before the lenses so lenses were resting against the nose digging in the the flesh and making them unusable for a work inviroment. ************* reached out and said that I could return the glasses and they could redo the frame and lenses but for a 50% off the new lens. I said I will keep the frames I just wanted the lens to be thinned out. They still said it would cost me around 180 more (cost if the lens after the 50%). At this point would prefer a refund and never to use this company ever again. They are a scam in all sense. As long as they spit out a product they can get more money to "redo" bad quality from their end.

      Business Response

      Date: 08/21/2024

      I am sorry that you were unhappy with your purchase.

      I have refunded your credit card for $540.25

      If you need anything further please reach out to me directly.

      *********************************

      Office Manager

      ************************************************************

       

    • Initial Complaint

      Date:01/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered safety glasses from this company at the end of January of last year, when they arrived one of the lenses was blurry. They remade the glasses and sent them back but they had the same issue again, I went through the procedure to get them to recheck the glasses but got busy with some things happening in my life and forgot to mail them for a few months. I sent them out again in October where the company told me that it had been too long and they couldn't help me anymore, when I asked them to show me where on the website it said there is a time limit on these things they changed their story to the frames don't fit me. I had my optician and optometrist check the frame sizes and they said it should fit fine, the company is has offered a discount on remaking the glasses again or refunding just the frames. I never received the product I paid for from them, apparently they have a 30 day return policy but by the time I'd received my glasses it was already past. I really just want glasses I can use or my money back so I can get glasses I can use I have massive amounts of emails back and forth that I can provide if necessary

      Business Response

      Date: 01/17/2024

      We will refund the full amount of $590.98 if that is acceptable.

      Customer Answer

      Date: 01/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    Phillips Safety Products, Inc. is NOT a BBB Accredited Business.

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