We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Top of the Hill Auto Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got this car from this dealership and almost got into two accidents. The wheel locked on me and so did the brakes. At one point when everything locked I put the car in park to turn it off and the car was still moving in traffic. The car is not safe to drive. I tried contacting the place multiple times to let them know about the problems but theyd get back and then not respond. I dont want to be stuck with a car that could put me in or others on the road danger and who knows how much the repairs would cost me. I ran out of gas one time because even the gas gauge doesnt work.

    Business Response

    Date: 05/29/2024

    Hi This is Top Of The Hill Auto Exchange. In reguard to the complaint the buyer of the vehicle has a unpaid balance of the *************************************************************************************************************************************************** service most times i call. When the customer came in to pick up their plates the cars windows were smashed out of it and the car had visible damages. Customer informed when i asked what happened that someone had broken into the car. Customer also infromed me that he was happy and satisfied with the car. A few day later he did reach out to me stating that the car did turn off on him once. I informed him that he has a two year warranty but not to use the warranty that i would be contacting the owner **** and that we would set a appointment up with our mechanic *****. I have reached out multiple times and line keeps saying not in service and i have no missed calls from customer on my business answering machine. I find it odd that customer now wants ***** and still has not satisfied his balance. I do not feel it is my responsibilty to chase a customer down whos number is never in service. Not only are we willing to fix the car for the customer but he also has a two year warranty he can take to any certified mechanic in the country. Please let me know how we can rectify the situation. Thank  you for your time.

    Customer Answer

    Date: 05/30/2024


    Complaint: 21694928

    I am rejecting this response because:

    When we went to go pick up the plates the window was broken and it is now fixed. That exact day we went on to name all of the problems that were wrong with the car and he said to contact him and that hed have his mechanic take a look. I literally have proof of all the times we tried to contact them regarding the car. Almost got into 3-4 accidents because not only did the steering wheel lock as we were driving, the car randomly shut off. It randomly shut off more than once. He never said anything about a 2 year warranty thats a lie because we wouldve used it by now to get the problems fixed. Getting in contact with them is literally impossible. When he finally got them to answer they said theyd call back and never did. 


    Regards,

    *******************

    Business Response

    Date: 06/12/2024

    These claims are untrue. We are open everyday from 10-7 during the week-10-4 on Saturday. We have an answering machine on 24-7 and at no time were we contacted! This could have been resolved if the customer just dropped the car off like they were instructed to do. This is their responsibility and theirs alone. We will not be defamed by a buyer who is not telling the truth. We consider this issue closed !

Top of the Hill Auto Exchange is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.