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Business Profile

Major Appliance Services

Jersey Appliance & Sons, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jersey Appliance & Sons, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jersey Appliance & Sons, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This provider came to my home to diagnose an appliance repair issue. The technician who came out, suggested a part for my dishwasher that was discontinued eight years ago. They are supposed to be certified by KitchenAid, and should know whether or not parts are still in existence. Only to realize after speaking to KitchenAid directly that it was a different part that I needed and tried a second part which eventually fixed the problem. When I spoke to the owner and explained that they misdiagnosed the issue, he was rude and hung up on me. I called back and he said he did not care and would not refund the service fee.

    • Initial Complaint

      Date:10/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date 9/25/23. Paid $207.87 to Jersey Appliance they were suppose to fix dishwasher. He looked into machine & said it was dirty. A few minutes later He charged me $207.87. He left and I realized he did not repair it. I called Jersey Appliance ************, and he said it would cost me an additional $394.06. I declined because I only paid $415.82 for the dishwasher a year ago. I believe I was over charged in the amount of $142.87. Since he did not repair dishwasher. I can understand the $65.00 service call but that is all. Thanking you in advance for any help you can give me.

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A service technician came to inspect our dishwasher that was not working.The technician said machine was stuck in a wash cycle so he reset it using control panel. No tools were needed or any kind of physical repair..!!!He cleared cycle but when we used it on a full wash cycle the next day, it got stuck again. He said the call out charge was good for 30 days but when I called his office, they said he could not come out to show me what he did to unlock the cycle when he was here. He said he was only a technician and we needed to replace the boards in the machine at a cost of 600 dollars that she said was provided to us by the service manager, ***********Before going to that expense, I asked to honour the 30 day call-out for technician to call out and show me the first step he did to unlock the cycle. The office manager said No and that the technician had give report to office manager, *****, who had wrote the estimate for repair.However, it was the technician who gave me the estimate in my kitchen and said it was only on an advisory basis and if problem came back, within 30 days, he would come back and look at it again.The information in office is different to technician so I fear the intention is to replace at a high cost too quickly. I need a second opinion before going to that expense so they need to come out again and show us the steps to unlock the cycle or give us a refund to get another technician from a different company to look.In meantime, we have disputed their payment with our credit card company..!!

    Jersey Appliance & Sons, Inc. is NOT a BBB Accredited Business.

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