Reviews

This profile includes reviews for Jersey Appliance & Sons, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jersey Appliance & Sons, Inc. has 2 locations, listed below.

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  Jersey Appliance & Sons, Inc.

  PO Box 6890 Monroe Twp, NJ 08831-6890

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  Jersey Appliance & Sons, Inc.

  139 Mercer St Hightstown, NJ 08520-3713

Review Details

• Review fromJo C

  Date: 05/17/2024

  1 star
  I am very unhappy about a recent service call from Jersey Appliance & Sons in **********, ** We called about a problem with our washing machine. It was making a loud noise during the spin cycle. Their website said that they can be called upon if washer is making strange, loud noises, so we called. This was misleading. When the service person came out, he basically said that if the washer is making loud noises during the spin cycle, it is on the way out and we need a new washer. It is unrepairable. We had to pay the service fee of $129.00 plus tax to learn this. They should have told us on the phone that it was unlikely that the washing machine could be repaired if the spin cycle was making loud noises. However, they did not and we paid for a service call when the company knew full well that the problem with the washer was unrepairable. They do not even make these parts anymore.

• Review fromTed R

  Date: 01/29/2024

  1 star
  One of the worst experiences ever with customer service, they have been out 3 times unable to fix issue with refrigerator but that's not the worst, I was told to get a new water line, I called to make our 3rd appointment and asked if they wanted me to put me water line in, exact words "don't worry we can take care of that" no mention of charge, my wife was home when they came they charged her $125 to replace water line, its like attaching a garden hose, I would have done it, they decided to take advantage of a woman and make some money, $125 is an excessive charge for something that takes 3 minutes, I called as I needed to make 4th appointment since they can't fix issue, I mentioned the charge for water line and that's when service manager said oh $125 that's usually $185, my wife saw on techs computer it says $125 for installation of water line, he lied, this is not an install it's a replacement, I was also belittled by the service manager calling me an idiot and then started twisting the story as I couldn't let my wife make a decision about paying for water line, such an unprofessional company also incompetent, hope this helps any looking And if the company responds its just then covering the unprofessional behavior, I rarely take my time to write reviews