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Business Profile

Wholesale Electronic Supplies

Sharp Electronics Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electronic Supplies.

Complaints

This profile includes complaints for Sharp Electronics Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sharp Electronics Corp has 5 locations, listed below.

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    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      We had a defective drawer microwave, that was catching fire, which was replaced by Samsung.The replacement microwave, model KB6524PSY, occasionally smokes and ***** during normal use.I spoke with an applicance repair company who advised there are still ongoing problems with many of the drawer microwaves.I would like a microwave that is not a fire risk.

      Sharp offered me a replacement microwave, but is requiring that I release them from any liability.



      I'm not necessarily opposed to signing a simple liability release.


      However, Sharp is requiring that I enter into a one-sided non-disclosure agreement, with legal liability, which is rather onerous. This is unjustified, because the issue is that their product is defective and a fire hazard.


      I contacted Sharp on 10/7/22 and spoke with ******. I asked to speak with someone about this. She put me on hold, then hung the phone up on me. She did not call me back.

      The language they want me to agree to is:


      "Pursuant to this agreement, you cannot post, send, distribute any photographs or videos related to the product, or make any comments related to the product or settlement. If there is any litigation or arbitration over an alleged violation of this confidentiality provision, the prevailing party shall recover its costs and attorneys' fees.


      You agree that all of the terms, conditions and provisisions of this Release Letter shall be held confidential by you and your agents and attorneys, and that none of the terms, including the settlement, may be disclosed for any person, except that the terms of the Release Letter may be disclosed to the attorneys, accountants, tax or other financial advisors as may be necessary in the ordinary course of business in providing such legal and/or financial services to you. In revealing such terms, you shall advise those authorized persons of the confidential nature of those terms and that the same shall not be shared except as necessary for the performing and/or completing the job for which they are retained.

      Business Response

      Date: 11/09/2023

      We attempted to resolve the customer's complaint with an exchange with a signed resolution letter. To date, the customer has not signed the resolution letter and returned it to Sharp. Without the signed letter, we cannot proceed with the exchange.

      Customer Answer

      Date: 11/15/2023


      Complaint: 18148177

      I am rejecting this response because:

      I have emailed the signed contract 3:00 pm November 15, 2023.


      Regards,

      *****************

      Business Response

      Date: 11/20/2023

      We received the signed resolve letter on 11/16 and the exchange was processed. An email confirmation was sent on 11/16 as well. 

      Customer Answer

      Date: 11/27/2023


      Complaint: 18148177

      I am rejecting this response because:

      While I signed a contract for which Sharp would replace the defective microwave using a technician, whom they dispatch, no exchange has occurred.

      I have attempted to schedule installation and I receive the following error, "Sorry, but you do not have authorization to view this shipment."

       

      Regards,

      *****************

      Business Response

      Date: 11/28/2023

      An exchange was processed on 11/16 after the signed resolve letter was received over a year later. The customer was advised the new unit would arrive in **** business days via email. Pilot/ ****** did contact the customer today and scheduled a delivery appointment for tomorrow, 11/29. The customer can track the shipment here - *************************************** using their tracking number (*********).

      Customer Answer

      Date: 11/30/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      I received a replacement. I am scheduling for a technician to install and remove the defective unit. I will contact Sharp to schedule pickup of the defective unit after it is replaced.

      Regards,

      *****************

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ****, I am writing to seek your help with a problem I am having with Sharp Electronic. Case number ******* April 22, 2022 I purchased a Sharp Stereo system through Amazon. My husband and I may have used the unit a total of 12 times as we work full time. The product has stopped working completely. The company has offered for me to go through the inconvenience of purchasing packing material and finding a *** shop to send it back. Which I am willing to do however, I will not accept a repaired, refurbished replacement. I want a refund only. A product so defective it breaks with little use will assuredly break again. For the month in-between to send the product back and for them to repair it and send it back the manufacturer's warranty will expire. And I the innocent consumer will be stuck with a defective, embarrassing product. I was entertaining a house full of company and to my sheer embarrassment and horror the unit stopped working. I called Sharp in a panic they advised me to unplug it and plug it back up magic it came back on only to stop again. Which says to me this is a known problem. A repair is unacceptable I want a full refund only. Any help you can give me before I take additional measures will be appreciated. Sincerely ***************************.

      Business Response

      Date: 10/27/2022

      Sharp has attempted to contact the customer via phone to resolve her complaint. Sharp is unable to reach the customer via phone or email. ********************** is willing to work with the customer to resolve the complaint when the customer is available.

    Sharp Electronics Corp is NOT a BBB Accredited Business.

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