Business Profile

Wholesale Electronic Supplies

Sharp Electronics Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sharp Electronics Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

71 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Sharp microwave oven from ****** 12/28/2025. By the end of May 2025, I noticed that condensation was on the bottom of the microwave, on the interior walls, and entering between the glass on the door. I first contacted the extended warranty and was directed to contact the manufacturer because the factory warranty was still in force. Called Sharp on May 29, 2025 and was instructed to send pictures of serial and model numbers. I did. Then I was asked to send pictures of the actual microwave. Next I was asked to send pictures of the condensation inside and between the glass. I sent all of these pictures and have yet to hear back from SHARP. After all of this I have not heard from Sharp as of today 6/18/25. Can you help me?
Business Response
Date: 06/24/2025
We apologize for the inconvenience caused, The customer has been contacted. The case is currently being reviewed with the technical team and an update will be provided as soon as possible.
Customer Answer
Date: 06/25/2025

Complaint: 23490270

I am rejecting this response because:

Every contact with this company just ***** me over the coals as if I have never contacted them before. There seems to be no notation on previous contacts with no results. The contact ends with you will be contacted in two days. This never happens and each time I am treated as if I never interacted with this company about my complaint. I am pass frustrated.

Regards,

****** *******
Business Response
Date: 06/30/2025
We do apologize for the inconvenience. The customer has been contacted and the case is currently being worked.
Customer Answer
Date: 07/08/2025

Complaint: 23490270

I am rejecting this response because: all I have gotten is the run around from this company. I can send more pictures and I will get more request for more pictures. I get chest pains every time I hear from this company. Maybe I will die before any thing is done. I am at a loss about what to do. Now that it is impacting my health, I guess they SHARP will want more pictures after I

Regards,

****** *******
Business Response
Date: 07/10/2025
We do apologize for the inconvenience caused. We have attempted to contact the customer multiple times and been unsuccessful reaching the customer. The customer has sent the documentation needed. The issue the customer is experiencing is thought to be due to the inadequate amount of space on all 4 sides of the unit for ventilation. We will attempt to contact the customer again.
Initial Complaint
Date:04/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company is non-responsive. I called Sharp USA's corporate office and despite being told repeatedly that "your call will be answered shortly", I was kept on hold for over 30 minutes without anyone answering. Microwave control panel doesn't work after only 1.5 years of operation. Seeking warranty repair without consumer charge. It is not right that the product is inoperable after only 1.5 years.
Business Response
Date: 04/24/2025
We apologize for the inconvenience; however, the unit comes with a one-year manufacture warranty. We will reach out to the customer to arrange service as a onetime courtesy.
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a microwave on 1/1/25. Model #SMC1464KS. We were specifically looking for a microwave with the silent mode. I really liked this one. I even looked at the manual on their website before buying it to make sure this microwave had it. It was delivered on 1/3/25. We, my husband and I, activated the silent mode, but it only silenced the buttons and not "the end of cooking reminder". It stiil beeped. I contacted them on 1/4/25. No one responded. I called back on 1/7/25. First, they were going to send a new one. Then they decided, no, my model is not supposed to be silent after cooking and it works fine so I have to keep it. It specifically says in the manual under To activate silent mode: "This also disables the end of cooking reminder." I have tried to return it because this is not what we want. They won't take it back. They said that doesn't work on this model. It doesn't say that anywhere. It doesn't say "only on some models".
I would like to return for a full refund or exchange it for the model that does have it as long as it is the same size.
Business Response
Date: 01/23/2025
We apologize for the inconvenience caused. The customer was offered a full refund which was accepted.
Customer Answer
Date: 01/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a Double Oven from Sharp Electronics. We paid over $4,000.00 for it. The oven door never closes completely.. The heat escapes from inside if we were to use it. The can be dangerous to us. It has never been used since we purchased in July 2024. They requested photos of the oven latches, etc. They state that they sent out a tech to fix it, but the tech told us that its brand new and they should just replace it with a new one. We have been unsuccessful to date to contact this company. Sharp tells us A&G Repair will contact us; no one ever showed so far. A&G states Sharp never ordered the parts and they never received the approval to fix the Oven. My Fiance has called Sharp and A&G several times and gets nothing but a run around. If I knew this company didn't stand behind their products we would have never bought this brand. We are going to reach out to ***** where we bought it and complain to them about our issues with Sharp.
Business Response
Date: 01/13/2025
We apologize for the inconvenience caused. We contacted the customer and a new unit was offered and accepted.
Customer Answer
Date: 01/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:11/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Sharp oven on 8/30/2024 as part of a kitchen remodel that I am doing through Lowe's. It was not installed until November due to problems/delays getting the cabinetry. After installation, I discovered that the oven racks do not fit the oven. There are 3 typical oven racks included and they only fit on the top of the oven and do not work anywhere else. There are 2 sliding oven racks that only fit on the very bottom of the oven. Image of the only places the racks work attached. This is not acceptable and the manual says I should have 5 racks that will work anywhere inside (image of manual attached). Sharp says this is fine and working as expected. I want correct racks that work in my oven via replacement or exchange.
Business Response
Date: 11/25/2024
We apologize for the inconvenience caused. We have contacted the customer and sent the five shelves that should have arrived with the unit.
Initial Complaint
Date:11/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I purchased a SHARP microwave from Lowes in February of 2023. A few days ago, the microwave turned on by itself and began spinning. If the door was shut, the plate inside would spin with the light on and the buttons to stop or input a cook time would not work. They would beep but nothing would happen. The microwave is trashed and this could have been a fire hazard had I not been home at the time of the malfunction, who knows how long it could have ran for. I made the company aware and their response? To try to upsell me another microwave for MORE than I paid for the malfunctioning one. Terrible customer service. From reading other's reviews and the exact same happening to theirs, this is looking like a lawsuit. Take accountability Sharp. Do better.
Business Response
Date: 11/18/2024
We apologize for the inconvenience caused. The prorated offer was made due to the unit being out of the one-year manufacture warranty. We will contact the customer to waive this offer.

Customer Answer
Date: 11/18/2024

Complaint: 22555965

I am rejecting this response because:

Its is grossly negligent for a company to continue to sell these units that clearly have faulty components. I will be advising everyone I know to stay away from Sharp products because hiding behind a one year warranty is ridiculous. To buy a new microwave ever year is obsurd. Terrible company and terrible customer service.

Regards,

Summer Lormis
Business Response
Date: 11/26/2024
We contacted the customer to offer a new unit at no cost and the offer was declined and the customer requested a refund. Unfortunately, refund is not an option as it is not covered under warranty.
Customer Answer
Date: 11/26/2024

Complaint: 22555965

I am rejecting this response because:

yes they offered me a new unit BUT they wanted me to send my old units sticker and serial number. Like Im going to hold on to a defective microwave after they ignored my attempts to contact them for 2 weeks? The unit had been thrown away already.

Regards,

Summer Lormis
Business Response
Date: 12/10/2024
We apologize for the inconvenience caused. We attempted to contact the customer several times via phone and the customer was not available. The customer requested to be contacted via email once we closed the case. We will contact the customer for next steps.
Initial Complaint
Date:11/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 2022 , I purchased model #SMC 1469 HS 1.4 cu ft microwave (Sharp) brand at Lowes. In Oct, 2024 it started turning on by itself. Causing a serious hazard, I called customer service, and they could replace it for cost $139.00. I found reviews from when I had bought it then said that it had issues. So even before I got mine they knew it had issues! This is wrong! When I told c/s I was going to report to the BBB they offered me a replacement for $60.00. I declined. I have the emails also. I want this reported and other people to not have to go thru what I have. A microwave should be replaced in full if it is defective, I only used the one i had minimal time and only had 1 year and 10 months.
Business Response
Date: 11/07/2024
The prorated amount was offered as a courtesy because the unit is two years out of the manufacture warranty. We will contact the customer to assist.
Business Response
Date: 11/18/2024
The prorated amount was offered as a courtesy because the unit is two years out of the manufacture warranty. We will contact the customer to assist.
Customer Answer
Date: 11/20/2024

Complaint: ********

I am rejecting this response because: The product was Defective. I have already purchased another product when I looked on the Internet in regards to the one I had in 2023. It showed reports where people had complained about it doing the same thing turning on and off by itself. This product should be should have been on the recall list then. I expect a full refund at this point. Going forward this is my only option.

Regards,

***** *****
Initial Complaint
Date:10/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 65 inch Sharp ******* from ******* a few years ago. This week while watching a movie the television shut off and then within seconds turned back on but only enough to show the startup logo before turning back off and repeating the cycle until unplugged. We tried troubleshooting. reached out to Sharp they told us they cannot help us because the model was actually a hisense model in a sharp shell. Call Hisense they tell me they cannot help me because they ended their contract with Hisense before the TV was even purchased and that although the website says a firmware update could repair the situation, they stopped providing updates for this model in 2020. (TV was manufactured in 2018 but bought on sale at ******* in approximately 2021) After hours of searching online it shows that 1000s of people are having the exact same issue and no one is being held responsible for the sale of a gigantic, expensive piece of junk!
Business Response
Date: 10/14/2024
We do apologize for the inconvenience; however, the model is a Hisense supported model. Hisense should be contacted at ************.
Initial Complaint
Date:10/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Sharp Caroysel microwave. Three have exploded in our kitchen. They refuse to replace the last one that burned the wood in our kitchen island which we had to pay for ourselves and hire an electrician. They would not let us even send the item back for their inspection or repair. We are filing a civil complaint for all damages if this does not get rectified.
Business Response
Date: 10/10/2024
We apologize for the inconvenience caused. The photos the customer sent in show food buildup on the unit which has caused the unit to spark. We offered the customer an exchange for a prorated price which he refused. The manual advises the unit should be kept clean to avoid this. We requested better pictures on the claimed property damage and the customer refused to send further pictures. We will contact the customer for next steps.
Customer Answer
Date: 10/10/2024

Complaint: ********

As I mentioned to your multiple overseas reps I spoke with, it was and is not food buildup. The bolt of lightning that shot across the microwave caused the food being heated up to explode. Our home was staged as it was up for sale so suggesting we did not maintain and keep this unit clean is not true.
I reject this proposed solution and will never do business or buy Sharp products again. These are dangerous and faulty products
I offered to ship the unit back to Sharp to have their engineering team do their own diagnosis but they refused and just blamed us for the microwave blowing up.
Again, our home was staged since it was up for sale which you can see on Zillow when you scroll down to the sales and price history.

Regards,

****** *****
Business Response
Date: 10/14/2024
The photo attached shows food debris and buildup in the unit. The manual states the oven should be cleaned regularly and any food deposits removed; Failure to maintain the oven in a clean condition could lead to deterioration of the surface that could adversely affect the life of the appliance and possibly result in a hazardous situation. We can contact the customer to offer a prorated exchange.
Customer Answer
Date: 10/16/2024

Complaint: ********

I am rejecting this response because I was asked to take photos as is when the microwave exploded inside. Sharp has had several lawsuits regarding this type of issue with poorly manufactured consumer appliances. I did everything they asked and I already sent in the photos to them and the website. Since the microwave damaged our home, we are taking a legal route now to remember this situation.

Regards,

****** *****
Initial Complaint
Date:09/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a sharp microwave in January 2024. Microwave buzzed and stopped working this month. I would like refund $139.98 or replacement whatever the protocol is. Customer service department is horrible. Tried contacting numerous times and have five case numbers. Nobody has responded and it is ridiculous how the company does not stand behind his product. It's ridiculous that a product stops working in 9 months. The microwave comes with a one-year guarantee and the company needs to honor that. I have provided the company with the sticker from the microwave that provides serial number, model number, everything that was requested by Rachel R. Nothing happens or nothing has resolved and I want to resolved as soon as possible to be done with this nightmare. I can provide anything BBB needs to file this complaint
Business Response
Date: 09/26/2024
We apologize for the inconvenience caused. We offered the customer a new unit at no cost on 9/19 with a resolution letter that should be signed and sent back to Sharp, which was accepted. The letter was emailed to the customer on 9/23. We are awaiting the customers signature and return of the letter, and we will process the new unit.
Business Response
Date: 10/14/2024
We can and have offered the customer an exchange or a refund with the receipt sent in and the signed resolution letter. Unfortunately, the resolution letter must be signed.
Customer Answer
Date: 10/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

******** *****

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Sharp Electronics Corp is NOT a BBB Accredited Business.