Reviews

This profile includes reviews for Pro Energy Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pro Energy Solutions

  300 Campus Dr Ste J Morganville, NJ 07751-1281

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  Pro Energy Solutions

  309 Fellowship Rd Ste 200 Mount Laurel, NJ 08054-1234

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  Pro Energy Solutions

  100 Enterprise Dr Ste 301 Rockaway, NJ 07866-2129

Review Details

• Review fromKevin M

  Date: 06/29/2025

  1 star
  Avoid at All Costs Unsafe, Unprofessional, and Irresponsible We spent $16,000 on an A/C unit from this company, and it has been nothing short of a disaster. The install took two full days. During that time, they broke our kitchen light and drilled an unnecessary hole in the wall. They then tried, twice, to pay us off in cash instead of taking responsibility. We refused.After installation, we found out the unit takes hours to cool the house. It was dropping only one degree every 30 minutes, even during a dangerous heatwave. We were left sitting in a sweltering home with a two-year-old and a dog. It was completely unsafe and unacceptable.This company has shown no professionalism, no accountability, and no urgency in fixing the situation. The entire experience has been a nightmare.If you care about your money, your home, or your family, stay far away from this company.

• Review fromAmit B

  Date: 06/20/2025

  1 star
  I had a very disappointing experience with Pro Energy Solution. To provide some background, I had a water heater and a furnace (both were installed before I bought the house in 2019), both of which passed inspection at the time. Both units are installed next to each other. In January 2025, I had a new water heater installed by Pro Energy Solution. However, the initial inspection failed due to two issues. While one issue was resolved, the secondan incorrect connection between the water heater relief discharge and the furnace dischargewas not.I scheduled a second inspection, but it failed again for the same reason. The water heater's relief discharge was improperly connected to the furnace's, when by code they should be *********** has now been over six months, and despite calling at least 10 times, I still havent received a resolution. Each time Im told someone will follow up, but no one ever does. The company keeps pointing to a supposed issue with how the furnace was originally set up. But that setup passed inspection back in 2017 and hasn't changed since. It makes no sense to blame an older, approved installation for a mistake made during the new water heater installation.If there truly was an issue with the existing setup, they should have either declined the job or addressed both problems professionally. Instead, they went ahead with the installation, likely just to secure the work, and are now refusing to correct their mistake. Their unwillingness to fix the incorrect discharge connection and constant deflection is unprofessional and extremely frustrating.

• Review fromKatharine M

  Date: 12/23/2024

  5 stars
  Did the whole house water filtration system! We are very pleased with it!Installation went smoothly, the guy mistakenly put salt instead of potassium in the system but the next day he came right back and switched it out. We love it!

• Review fromDavid I

  Date: 10/18/2024

  1 star
  ****** ********* has threatened legal action against me for a negative review of their company. I had a disappointing experience with Pro Energy Solutions while seeking a quote under the PSE&G Home Performance Program for energy improvements. The representative, ****** *********, failed to mention the need for an audit to qualify for rebates, which was concerning right from the start.****** arrived without a ladder for the attic inspection, raising further red flags. I had several questions about the process, including my request to integrate my crawlspace into the building envelope, but my concerns were disregarded. He didnt even inspect the second attic in my home. Instead, he spent nearly an hour at my dining table without making any real progress, claiming his manager was preparing a package for me, which felt disingenuous.Despite ******** knowledge of building science, he wasted my time seeking basic answers from his manager about a straightforward insulation job. Only after I got up to resume my work did he finally provide an estimate, which was shockingly double the quotes from other contractors who took the time to evaluate my home thoroughly.After a few days, ****** called to follow up, and I expressed my dissatisfaction and that I was waiting for additional quotes. Instead of addressing my requests, he sent a financing offer that required no credit check but did not meet my needs.Overall, this company seems more focused on sales than on providing quality service. I would advise potential customers to be cautious.

• Review fromMike L

  Date: 09/09/2024

  1 star

  Mike L

  Date: 09/09/2024

  Had a bait and switch experience from last November (2023), I agreed to go with *** because the sales *** and included that I would be getting $1K back in rebates to install a new furnace and A/C.Installation went fairly smooth, I even bought the workers lunch because of the length of the job, but they skipped some things and had to come back when inspection failed.After installation, I had several questions about the products that the sales *** did ***ly to and helped ease my mind, but in hindsight, not sure that's the case (biggest concern: installed one product when quoted on another, but was told they were the exact same with just a different decal).Shortly thereafter the rebate paperwork was submitted and I heard nothing back until I called in January. When I called to ask about the status, I was told that it wasn't going to be $1K, but more like $400 and that it was in process.Again, nothing further until I reach out in March, when I was informed that the rebates had been approved.Again, nothing further until May when I called and a manager, ****, actually called me back (first time PES made any contact effort). He said there was a glitch in the system and that he had released my rebates and a check would be on it's way...oh, and that it's not $400, but only $310.Yet again, no check received and nothing further from them until I reached back out at the end of June, the sales *** told me that a manager would be calling me back that day or the next.Guess what, never heard from them, called back again a couple of weeks later and was again told it was being escalated to a manager and provided me with the manager's, **** *****, email address which I sent an email ***** date, 10 months after the installation, there has been no further contact made by ***, no check, and I'm not sure I can even trust the install job because of all of this and the fact that my initial concerns were so very easily dismissed.Personally, I would never use PES again.

  Pro Energy Solutions

  Date: 09/12/2024

  Subject: Response to BBB Complaint Dear ,**************************** Thank you for bringing your concerns to our attention. My goal is always to ensure our customers are fully satisfied with their experience, and I appreciate the opportunity to address your concerns directly.I have attached a screenshot of the contract you signed, which clearly specifies that the equipment provided is Rheem/Ruud, as stated in multiple areas of the contract. Additionally, Ive enclosed a letter from ********************* confirming that the units installed are indeed the exact models listed and that Rheem and Ruud are sister brands under the same manufacturer, offering identical quality and warranties.Regarding the rebate information, I want to clarify that no specific promise or amount of rebate is detailed in the contract. Rebates vary widely depending on the utility provider and location; some municipal-owned utilities may not offer any rebates at all. For your installation, you qualify for a $210 rebate for the air conditioning unit and a $390 rebate for the furnace. Moreover, due to the high efficiency of your system, you are eligible for a federal tax credit ranging from $650.00 to $1200.00, which can be claimed during your federal tax filing.For your reference, here are the specific product details as per your contract:UnitBrandModel NumberStandard Parts Warranty AC Heat PumpRHEEM/RUUDRA14AZ30AJ1NA10 YEARS Air Handler/FurnaceRHEEM/RUUDR951T0703A17M4S10 YEARS CoilRHEEM/RUUDRCFZ3617STANM10 YEARS ThermostatHoneywellT6000 ProMANUFACTURER I also checked the warranty registration on the Rheem website, and the warranty is confirmed to be registered under Rheem, as per the attached screenshot for your review.Note email sent separately, wont allow attachments.Typically, we would expect customers to contact us directly if there are any concerns or questions before escalating to a formal complaint. I found no record of any prior communication from you seeking clarification on these matters.I hope this response helps to clarify the situation. My primary aim is to resolve any issues to your satisfaction, and I am always here to assist. Please feel free to contact me directly if you have further questions or if there is anything else I can do to assist you.Thank you for your understanding, and I look forward to resolving this matter amicably.Sincerely,******************* Pro Energy Solutions

• Review fromSHERI W

  Date: 07/19/2024

  5 stars

  SHERI W

  Date: 07/19/2024

  I am very pleased with the entire experience of my ************ whole house water filtration system. From sales to installation everything was professional and simple. The system was expensive, but worth it. I have less rust and calcium deposits in my shower, my hair is softer and the reverse osmosis unit installed under my kitchen sink is wonderful. Coffee tastes better and no need for bottled water anymore. Highly recommend.

  Pro Energy Solutions

  Date: 09/12/2024

  Subject: Thank You for Your 5-Star Review!Dear *****,Thank you so much for your wonderful 5-star review! I am thrilled to hear that you are pleased with your ************ whole house water filtration system and that the entire process, from sales to installation, met your expectations.Its fantastic to know that youre already experiencing the benefits, from softer hair and reduced rust and calcium deposits in your shower to the improved taste of your coffee with the reverse osmosis unit. Knowing that the system has made such a positive impact on your daily life is exactly why we do what we do.Your feedback and recommendation mean a lot to us, and Im glad we could provide a solution that you find valuable. If you ever have any questions or need further assistance, please dont hesitate to reach out.Thank you again for choosing us, *****. We truly appreciate your support!Best regards,******************* Pro Energy Solutions

• Review fromThomas A

  Date: 07/13/2024

  1 star

  Thomas A

  Date: 07/13/2024

  Called ********** for a news central A/c. They answered and sales person came and promised fantastic service. It has been six weeks, A/C does not work; promised and charged for new filter for which I am waiting. Never do business with this company.

  Pro Energy Solutions

  Date: 09/12/2024

  Subject: Response to Your Review Dear ******,Thank you for your feedback, and I sincerely apologize for the bumps in the road that you experienced with your new central A/C installation. I truly value our relationship and appreciate the patience you've shown throughout this process.From the start, my goal has always been to ensure you receive the highest level of service and satisfaction. I took every measure within my power to address the issues that arose, including coordinating closely with Carrier to resolve the A/C functionality concerns. Additionally, I went beyond the original scope of work by reframing the attic opening at no additional cost, demonstrating my commitment to making things right.I am pleased to confirm that all the issues, including the installation of the system and the delivery of the promised filter, have been fully resolved and signed off by you. My commitment has always been to provide you with the service and experience you were initially promised, and Im glad we were able to achieve that together.Please know that your happiness with the final outcome is my top priority. I would love the opportunity to speak with you directly to address any remaining concerns and ensure your complete satisfaction.Thank you once again for your feedback, and I hope we can continue to work together positively. Please feel free to reach out to me directly at [Your Contact Information], and I will do everything I can to ensure your satisfaction.Sincerely,******************* Pro Energy Solutions

• Review fromChester G

  Date: 06/19/2024

  1 star

  Chester G

  Date: 06/19/2024

  They got a good gift of gab wont stand behind their work. I paid over ****** for a complete Air condition system it included from a to Z il including new flex on the return which was 16 inches 8 inch drops. I had a collapse 16 inch flex tube collapse systems only a year and a half old and come out and temporary repair it. He wants $650 to fix it. I will soon post some pictures, but beware of the owner, ****

  Pro Energy Solutions

  Date: 09/12/2024

  Subject: Response to Your Review Dear *******,Thank you for sharing your feedback. Im sorry to hear about the issues youve experienced with your air conditioning system. Our goal is always to ensure our customers are fully satisfied, and I want to address any concerns you have directly.I understand your frustration with the collapsed flex tube and the temporary repair that was done. We stand by the quality of our work, and I would like the opportunity to resolve this issue to your satisfaction. Please contact me directly at ***************************, so we can discuss your situation further and work towards a resolution that makes you happy.I truly value your feedback, and ** committed to making this right for you. Your satisfaction is very important to us, and I want to ensure that you have a positive experience with our company.Thank you for bringing this to my attention, and I look forward to speaking with you soon.Sincerely,******************* Pro Energy Solutions

• Review fromLuanne K

  Date: 02/26/2024

  5 stars
  Excellent follow up with permits. Paid through ********** for new furnace. Fast service and they were very professional. would use them again. Price was fair.

• Review fromRandy W

  Date: 07/17/2023

  1 star
  The initial install of the minisplit system went extremely well. But just under 3 years, one month to be exact I contacted then to come fix an issue under warranty. Its now 2 weeks later after a tech came out and only did a look through the system and charged me $$ for honesty nothing besides looking at the system and checking to see how much freon was left. I have multiple calls into them since to find out what's going on and no response. This is under warranty and needs to be fixed. 3 years labor and 10 years parts. Never going to suggest anyone using them. I am also going to also file a complaint to homedepot who it was purchased through.