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Business Profile

New Car Dealers

Mt. Ephraim Chrysler Dodge Ram

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a car from the dealership did all paperwork after 2 weeks passed they called and ask me to bring the car back..do to the payoff of my trade in was more then they thought..and stated they never filed paperwork for loan that I filed out and got approved for and they wasn't going to pay my trade in off..and I had to return the new car..I told them.it was there mistake for not checking.on payoff even after I told them.too do so!!!now my trade in is sitting at the dealership with no insurance and with a late payment cuz after 2 weeks they decided not to pay it off...

    Business Response

    Date: 11/09/2022

    The customer was advised that the payoff provided by him

    through his app on his personal phone would be verified once the credit union could be contacted as they were closed the only payoff was provided by the customer once it was verified the customer was contacted advised of the payoff difference and told to come in. The customer immediately refused he was advised that the agreed payoff amount once again provided by him was incorrect he could either pay the $5700 difference or we can recontract at the higher payment he advised us hes not doing either and wont return nor discuss the options. At this point no payoff has been made as once again the agreed and contracted payoff signed by the customer is $5700 short we are seeking the customer come in and we will discuss his options if not we will be gorced to seek legal actions to have the vehicle returned. Im 

    Customer Answer

    Date: 11/09/2022


    Complaint: 18375149

    I am rejecting this response because   ..i never  looked up my pay off on my phone or do i have a way to look it up on my phone and if i did then they would of had the pay off amount!!! they was told to call and get payoff by me..and 2 weeks went by before they ask me to bring the car back!!! your telling me it takes 2 weeks for them to get a payoff? and these is that how they do  business they dont look up amount i could of said i owe 500..?  ??? they waited 2 weeks  so it showed as a sale for  months end  so they would get kick backs from the manufacturer...!!!!

    Regards,

    *********************

    Business Response

    Date: 11/09/2022

    We have all the documents that the customer signed stating his payoff was $20,200 he provided us the payoff then he signed agreeing to it as his payoff he was advised and stated Im not paying it and hung up !

    Customer Answer

    Date: 11/10/2022


    Complaint: 18375149

    I am rejecting this response because:i stated when they called i  got a lawyer and was going to handle the matter and was  told not to talk to them and  YES  then i hung up...this is a legal matter know.. thank you   


    Regards,

    *********************

  • Initial Complaint

    Date:10/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2022 we traded in a 2017 **** F-150 that was financed through sanatander for a 2022 Dodge Charger. The finance manager ***** was great in the beginning saying everything was gonna work out great. Our **** F150 was traded in and we received another car. The pay off for the **** f150 was 31, ******. Were recieving calls from Santander stating that they have not received the pay off check from mt ephraim. I have continuously called mt ephraim and they have stated that they will help and not returned any of my calls. Now on our credit report its states that were two months behind on the ff150 but it was traded in already. This has ruined our credit and any chances on buying a home. It has been over two months and Santander has yet not received the pay off check and we need this problem solved. For a matter thats so important its treated so poorly by mt ephraim and is very unprofessional. Trading in our truck for a new car was by far one of most horrible experiences we had to face with a dealership. We desperately need this matter with mt ephraim and Santander solved. ********* needs a copy front and back of the pay off Check for the **** F-150.

    Business Response

    Date: 11/01/2022

    To whom it may concern,

    This issue was resolved with the client and proof of payoff was given to the client a copy of the dated check and the tracking # that it was received by the bank issue was an error on the banks end.

     

    ***********************

Mt. Ephraim Chrysler Dodge Ram is NOT a BBB Accredited Business.

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