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Business Profile

Collections Agencies

Source Mediation Services LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "*************************" called myself and 3 of my family members leaving threatening messages about coming to my residence or employer. When I called the number back it goes straight to VM. I do not owe anyone money and have never heard of this company.

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a voicemail from "**************" ( a fake name) Telling me that he was calling from The Transunion credit bureau about a dispute I filed. When I called he said a different name and the said" oh yea I'm actually the person that called" How can I help? so I asked who he actually worked for and he told me Source Mediation Service. He then asked what he could do for me I explained that the debt they purchased was a result of my ex wife who had an account in my name at an address I didn't live at. He proceeded to tell me that "Suburban Propane the original creditor" did their "due diligence" and determined I lived there which is false because at the time of the acct being established there was a restraining order in place a I was living in a different address 30 miles away. When I asked what due diligence was performed to determine my address (as this was a private home no leasing office) he stuttered and said look I want to reduce the amount you have to pay. I told him I would not be accepting any offers as the bill was not mine. He concluded the call with saying" I don't think your going to pay anyway good luck with this being on your credit for the next 7 years." This is by far the least professional contact I have ever had from any agency looking for payment> He never said that the call was being recorded or monitored so for all I know it wasn't., In addition lying about your name and the agency your calling from using a fake ************************************************************************************************************************************ order to try to get a payment from a debt that doesn't belong to me and even if it had been my debt I NEVER signed a contract or any other kind of binding agreement with Source Mediation to pay them for anything.

Source Mediation Services LLC is NOT a BBB Accredited Business.

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