Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First and foremost thank you for making me struggle the past nine months for nothing. *************** said that I will be charged 25$ a month thats included in my biweekly payments. This was not the case I was never told on the phone after accepting an offer that the law firm would take another 28% off of the original debt that was owed. Alperstein and Associates never mentioned the fee until I went online today to look at why Im still paying the same creditors and why the firm keeps asking for more money. Obviously more money would go I to the firms pockets than the creditors that I owed. I felt robbed and uninformed about the process. Its probably in fine print but the firm will never just say once you accept the offer the firm gets 28% your not helping anyone, what you are doing is making the process long and painful for the person trying to fix their credit. Your firm robbed me blind and had I not signed on to the portal I would have continued to be a sucker for lawyers trying to line their pockets with money. You should be ashamed of what you put people through knowing that they are already struggling. The pain and financial struggles I suffered being broke just to pay a law firm to give a small percentage to the creditors is absurd and high way robbery. Never trusted a lawyer but this really takes the cake. How dare you treat people like this. Well just to let you know I will be reporting this and making sure that everyone knows what you hide in percent of what your gonna make on top of what global holding was taking. You r firm made made life miserable for the past 9 months with no progress but Im glad your firm got to line their pockets first. For example I owed a creditor $ ******* and the creditor settled for $1776.00. Firm charged a 28% of the original debt of $******* and made out with over $ *******. Another creditor I owed was $1811.00, creditor settled for $878.00 and law firm made $737.00 off of that. Alperstein is no help but just robbers

  Business Response

  Date: 06/09/2025

  Thank you for allowing Alperstein and Associates LLC the opportunity to respond to Mr. ******** complaint. A member of Alperstein's management team is working with Mr. ****** directly to address his concerns, and we look forward to resolving his complaint. We will update the BBB upon a resolution.   

  Customer Answer

  Date: 06/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alperstein took extra money out of my account without my authorization. I agreed to pay them $511.00 a month in 2 installments. I agreed to make the payments by weekly. Now they claim that they don't know how much I agreed to pay a month. They say I signed a contract for them to take money every 2 weeks no matter if there are 3 weeks in a month. Supervisor is not knowledgeable of anything! They are foreigners who have no clue how American works!!!

  Business Response

  Date: 06/06/2025

  Thank you for allowing Alperstein and Associates LLC the opportunity to respond to Mr. ****** complaint. A member of Alperstein's management team is working with Mr. ***** directly to address his concerns, and we look forward to resolving his complaint. We will update the BBB upon a resolution.  

  Customer Answer

  Date: 06/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a man named ***** ***** and signed an agreement to service but have not gotten any response since on how to get into my account. Ive asked directly how to discontinue this service because it is no longer needed and have still received no response.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired them to pay off debt. All they have done is take our money and not pay anything. We got 3 contracts for settlement, signed them and nothing is going down. Our credit scores dropped over 150 points since signing with them. Our bank changed our address due to a cease and desist letter from them and we cannot get new debit cards or checks. I want all the money we have paid refunded or proof they are actually paying what they said.

  Business Response

  Date: 04/22/2025

  Thank you for allowing Alperstein and ************** the opportunity to respond to Ms. ******** complaint. A member of Alperstein's management team is working with Ms. ****** directly to address her concerns, and we look forward to resolving her complaint.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alperstein collected monthly payments for a service they did not provide. Dates of action were changed constantly keeping me on the hook. Requiring more payments. They falsely guided me in a direction that effectively destroyed my credit into the 400's, made me lose my housing because of that and now I cannot get into a house because of my horrible credit score. Even though I have plenty of money. I don't want to be or sound dramatic, but making the decision to use alperstien associate LLC quite literally ruined my life.

  Business Response

  Date: 04/07/2025

  Thank you for allowing Alperstein and Associates, LLC the opportunity to respond to Mr. ********** complaint. A member of our management team has reached out to Mr. ********* to discuss his concerns. Mr. ********* enrolled in a 30-month debt settlement program on June 21, 2024. During enrollment, he was provided with all required information, including a comprehensive explanation of how the debt settlement program works and the potential negative impact on his credit while enrolled.
  
  Mr. ********* requested to cancel the program on December 31, 2024, and he received his refund via ACH on the same day. We sincerely wish Mr. ********* the best in resolving his debt and regret that he was unable to complete his journey to becoming debt-free with Alperstein and Associates.

  Customer Answer

  Date: 04/17/2025

  
  Complaint: 23119600
  
  I am rejecting this response because:

  My complaint has not been addressed or satisfied in any way. They literally took my money for over 6 months and didn't provide a service. It was an actual scam. And then they took a profit when they issued my refund. 

  I was in a tough spot and just needed some guidance to turn my financial situation around. Instead they led me down a HUGE hole that is now irreparable. 

   I had plans for my life and was working hard for them. I thought I was doing the right thing getting help from professionals. But was lied to and taken advantage of. 

   Is this something I should find a lawyer for? 

  
  
  
  
  Regards,
  
  Mat *********

  Business Response

  Date: 04/24/2025

   Thank you for allowing Alperstein and Associates, LLC the opportunity to respond to Mr. ********** complaint. A member of Alperstein's management team has reached out to Mr. ********* to discuss his concerns. Mr. ********* was given all required information at enrollment, provided a complete explanation of what to expect and was informed of the negative impact to his credit. Mr. ********* requested to cancel, and his request was processed accordingly. We wish Mr. ********* the best with resolving his debt and regret he was not able to complete his journey to becoming debt free with Alperstein and Associates.

  Customer Answer

  Date: 04/25/2025

  
  Complaint: 23119600
  
  I am rejecting this response because:

  This company claims to provide a service but does not follow through with agreements or show any proof of efforts to complete the task they receive pre payment for. 
    They mislead the customer and put them in the worst possible position to put THEM in the best possible position.

   They use vague lawyer talk when "explaining" things and then don't even follow thru with the things they attempt to explain.

   I believe this company is a scam and has done the same to many other people. The company and their employees should be investigated for illegal activity.

  
  
  Regards,
  
  Mat *********

• Initial Complaint

  Date:02/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother contracted with a consolidation firm out of ************ named Alperstein. My brother has been diagnosed with dementia, cognitive decline and metastatic cancer. I have durable Power of Attorney supported by a letter from his neurologist stating his decline in mental ability and the need for me to take over managing his finances. I sent this information to Alperstein asking access to his account for the purpose of managing his finances. Rather than accepting legal documents, Alperstein called my brother asking if he agreed to my access. According to Alperstein, he responded "no" to allowing access. As he suffers from Dementia, I feel that contacting him is a type of elder abuse. Alperstein continues to refuse me access now telling me I need a court order. They have also refused me access to their attorney to discuss this matter..

  Business Response

  Date: 02/03/2025

  Thank you for allowing Alperstein to respond to *** ********* concerns. We appreciate your cooperation in facilitating this communication.
  As we communicated to *** ******* (who is not a client of Alperstein & Associates), after a thorough review of the paperwork she provided, we are unable to discuss Mr. ********* account without a court-ordered power of attorney. While we understand her intention to assist, our client, Mr. ******** has instructed us not to disclose any account details without the appropriate legal documentation.  As a law firm, we are bound by the instructions of our client, Mr. ******* unless and until proper documentation has been provided directing otherwise. 

  Customer Answer

  Date: 02/03/2025

  
  Complaint: 22887075
  
  I am rejecting this response because:

  I have a legally executed Power of Attorney that Alperstein is refusing to accept. Using an excuse having called the mentally ill holder of contract. 
  The reason I have POA is because said contract holder has been deemed unable to handle his finances as per statement of UVM neurologist 
  They have made it impossible for me to perform my duties in handling my brothers finances  
  This raises the question of the legitimacy of this companys decision 

  My VT attorney confirmed that my POA is properly executed and has been honored by all the companies I have contacted 

   

  
  
  
  Regards,
  
  ******** *******

  Business Response

  Date: 02/05/2025

  Thank you again for allowing Alperstein the opportunity to respond to Ms. ******* concerns.  As we previously responded, we are unable to discuss our clients account with Ms. ******* or anyone else, absent a court order.  A Power of Attorney may be revoked by the grantor at any time, which is what our client has done. 
  
  
  
  

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Alperstein and Associates about debt management. I have been paying them a fee twice monthly since August, 2024. They were supposed to negotiate on my behalf with my creditors and come up with a payment plan. Not only has this not happened but one of the creditors keeps taking their monthly payment from my personal bank account. The other creditors have added interest and penalties so the amount I owe is even higher than when I started. I called Alperstein and Associates to complain, several times, when creditor payments were taken from my account but the issue was not resolved. Alperstein and Associates have done nothing but given me the runaround. I want a refund from Alperstein and Associates and the contract I have with them voided since they have not upheld their end. I dont want to pursue legal action but I will.

  Business Response

  Date: 12/10/2024

  Thank you for allowing Alperstein and Associates the opportunity to respond to Ms. ******* complaint. A member of Alperstein's management team is working with Ms. ***** directly to address her concerns, and we look forward to resolving her complaint. We will update the BBB upon a resolution.   
  

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they were to contact my creditors and settle my debts and all they did was collect my money and did nothing to consolidate my debt.

  Business Response

  Date: 12/06/2024

  Thank you for allowing Alperstein and Associates LLC the opportunity to respond to Mr. ******** complaint. A member of Alperstein's management team is working with Mr. ****** directly to address his concerns, and we look forward to resolving his complaint. We will update the BBB upon a resolution.   
  
  

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of March I requested a change to my account and sent my personal information to the companys secure email so they could change the bank account in which payments are drafted. The change to my account in which the settlements are tied to never occurred and I was supposedly submitting personal banking information after failure to secure the account over the phone. Updates never occurred, the company and the secure email are sending different names for the issues. Waiting to hear back from management for a resolution, no resolution has been provided. At this point I wish to just pay my debts off individually because the negotiations they are doing are failing and they arent the best option. Also the tactic of Fear Mongering was used when enrolling in payments because I was told one failed payment would kick me out the program, yet they failed to allow for the proper payments to happen by not changing my account information or the dates of payments which i also requested.

  Business Response

  Date: 12/10/2024

  Thank you for allowing Alperstein and Associates the opportunity to respond to Ms. ********* complaint. A member of Alperstein's management team is working with Ms. ******* directly to address her concerns, and we look forward to resolving her complaint. We will update the BBB upon a resolution.   
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to deal with ****************. Now for 4 or 5 months now. I cannot get anyone to answer any phone calls I have placed to any numbers they gave me when I started using them. I need your help. I am going to cancel their auto. Withdral from my acct. Today

  Business Response

  Date: 12/02/2024

  Thank you for allowing Alperstein and Associates the opportunity to respond to Ms. ******* complaint. A member of Alperstein's management team has attempted to reach Ms. ***** to resolve her concerns. Alperstein management will continue to attempt to reach Ms. ***** to discuss her program concerns.