Complaints

This profile includes complaints for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  American Water Resources, LLC

  1000 Bishops Gate Blvd Ste 301 Mount Laurel, NJ 08054-4642

  
• 

  American Water Resources, LLC

  1 Perimeter Park S STE 100N PMB 10128 Birmingham, AL 35243

  
• 

  American Water Resources of Minnesota

  PO Box 1695 316 N 5th St Bismarck, ND 58502

• 

  American Water Resources, Inc.

  Water Line Protection Program for Homeowners, American Water Resources of Arizona 4523 E. Kings Avenue Phoenix, AZ 85032

• 

  American Water Resources Inc.

  On File With BBB Lexington, KY 40511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted AWR a few weeks ago with a plumbing issue around the shower. They did not send anyone and charged me 50 dollars. I had to hire a plumber to fix the issue.

  

  Business Response

  Date: 01/03/2025

  Thank you
  for bringing this matter to our attention. American Water Resources (AWR)
  appreciate the opportunity to address ****** ****** concerns regarding your
  December 23, 2024, correspondence.

  ******
  ****** is enrolled in our Water, Sewer, and In-Home Protection Programs. Mr.
  ****** filed a claim on December 9, 2024, for an internal water line leak. Due
  to a delay in contractor allocation, Mr. ****** hired his own provider and made
  the necessary repairs. AWR
  communicated with Mr. ****** and reviewed the invoice he provided. It was
  determined that a reimbursement will be made for his out-of-pocket costs. Mr.
  ****** has been sent his Settlement Agreement and will be reimbursed
  accordingly.
  AWR
  encourages Mr. ****** to reach out with any further concerns.

  
  AWR takes
  all consumer concerns seriously and we regret that this issue caused ******
  ****** to file a complaint with your office. We trust that the foregoing
  explanation and corrections are fully responsive to the customer's concerns and
  useful to you in your investigation. Please contact me with any questions.
  Thank you for your time and consideration.

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since a month ago - American Water NJ has been systemically calling my and my wifes numbers with an auto dialer in the middle of the night to inform us about irregularities in our water taste and appearance. While I appreciate **** keeping us informed, would it be possible to request emails or calls during the day for all non-emergency calls instead of 23:28 on November 15, 21:37 on December 20, and at 21:43 last night - December 21.I have tried calling AMNJ during normal business hours to request for them to stop these nocturnal calls, only to be shuffled through their robotic automated messaging system and was hung up on three times during transferring - thereby wasting two more hours of my time. Apparently, AMNJs phone center is operating on overseas time where night is day.PLEASE STOP CALLING US IN THE MIDDLE OF THE ******** This is unacceptable!

  

  Business Response

  Date: 01/03/2025

  American Water Resources (AWR) appreciates the opportunity to respond to your December 22, 2024, correspondence regarding the complaint filed by ** ******.
  
  American Water Resources (AWR) has made several attempts to ** ****** and were unsuccessful to reach the customer at the telephone number provided.*** has also made attempts to gain additional information regarding any account or prospect account that ** ****** may have with us and have been unsuccessful in doing so. We (AWR) encourage ** ****** to contact us with any additional questions or concerns.
  
  American Water Resources (AWR) takes all consumer complaints seriously and we regret that this issue caused ** ****** to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration.
  

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** contacted my elderly Aunt and Uncle to sell them an additional warranty. After checking with me, I advised them not to have a warranty. They called and spoke with a ***resentative and told her to not renew the warranty they had already paid for. *** did renew and charge their bank account for a full year. I spent over an hour on the phone trying to get a refund and it still is not resolved. The customer service *** was polite, but had no ability to do anything - she had to send an internal email to request a refund and is unable to tell me when that email would even be answered.

  

  Business Response

  Date: 12/27/2024

  American Water Resources (AWR) appreciates the opportunity to respond to your December 24, 2024, correspondence regarding the complaint filed by ***** ********** on behalf of ******* *******.  
  
  Upon receiving the above-mentioned matter AWR contacted ***** *********, who filed the complaint on behalf of ******* *******. During the call, it was explained that we have processed the necessary credit to ensure that ******* ******* receives full care. 
  
  We (AWR) encourage ***** ********* who filed on behalf of ******* ******* to contact us with any additional questions or concerns.  
  
  
  American Water Resources (AWR) takes all consumer complaints seriously and we regret that this issue caused ***** ********** to file a complaint with your office on behalf of ******* *******. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration.  

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heres a refined version of your message for posting on the BBB website:Subject: ************ and Lack of Resolution - American Water Resources LLC Complaint Details:I opened a claim with American Water Resources LLC on December 15, 2024, for non-working electrical sockets in my home. The company assigned a contractor to handle the issue; however, the contractor repeatedly rescheduled the job without completing any work.I contacted American Water Resources LLC several times for assistance. Each time, agents claimed they didnt have a provider in my area and assured me that someone from dispatch would call me back. Despite multiple follow-ups, no one ever returned my calls. When I requested to speak with a supervisor, the agents refused or deflected the request. Instead, they consistently tried to sell me additional service plans rather than resolve my claim.This experience has been extremely frustrating and feels like a deceptive practice. I am seeking immediate resolution of my claim, including the assignment of a reliable service provider or a refund for services not rendered. I expect better service from a company that advertises comprehensive home repair coverage.Desired Resolution:Assignment of a qualified service provider to complete the necessary repairs.Better customer service practices, including timely communication and follow-ups.A full refund if service cannot be provided as promised.

  

  Business Response

  Date: 12/31/2024

  American Water Resources (AWR) appreciates the opportunity to respond to your December 19, 2024, correspondence regarding the complaint filed by ****** *******.
  
  ****** ******* is enrolled in AWRs Water Line,Sewer Line, In Home Plumbing, ***************** Line, and ***************** Line Protection Programs (WLPP/SLPP/IHPP/ELPP/EELP).
  
  Mr. ******* contacted us on December 15, 2024,to report an issue with his interior electric.
  
  Despite our efforts, we have experienced delays in contractor allocation to service the electric claim. We made three attempts to reach ********** to inform him of this and to offer him the option to hire his own contractor and submit the invoice for reimbursement.
  
  We are committed to working with Mr. ******* until his issue is fully resolved. We encourage him to reach out with any further questions or concerns.
  
  AWR takes all consumer concerns seriously and we regret that this issue caused ****** ******* to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation.Please contact me with any questions. Thank you for your time and consideration.
  

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very unreliable ***************** I was a customer for years paying for their ********************/Sewer Line Protection Program for $9.99 a month and the ***************** Line Protection Program for $4.99 a month (Total for about $15 a month). Since October of 2024, *** automatically cancelled my plan and renewed it with a price increase ($14.99 for Water $6.47 for Electric. Total is now $21.46 a month). This is completely understandable being that the price of **************************** will always increase due to inflation.What's not understandable is that during the next billing cycle, AWR have charged me twice on both services (total of $42.92). I immediately contacted customer service but they were trying to assure me that *** has only charged me once for both services. I explained to them that I see in my bank statements that they're were two charges. The customer service *** suggested that I email them the screenshots of the bank statement. I did exactly that with no response from the email.After a month has passed, AWR did the same exact thing again. I was charged $42.92 for both services. No response from my email so I nudged the email thread. I was finally received a response from them saying "There was a mistake. You had two accounts. This will not happen again".I responded to the email thread asking if I was going to be reimbursed for the extra $42.92 that I paid for over the past 2 monthly bill charges. I believe that it is reasonable for me to ask for some kind of reimbursement since this appeared to be a mistake on ***'s end. I have not heard anything back since.

  

  Business Response

  Date: 12/27/2024

  American Water Resources (AWR)appreciate the opportunity to address **** *** concerns regarding your December 19, 2024, correspondence.

  **** *** is enrolled in our Water, Sewer and Electrical Line Protection Programs. **** *** contacted AWR on 12/11/24 and requested to cancel their electrical coverage.The customer was cancelled out of the electrical coverage as requested and they currently are only enrolled in the Water and Sewer line combo.
  Despite our efforts, we have been unable to reach **** *** and encourage the customer to contact us with any further concerns.

  AWR takes all consumer concerns seriously and we regret that this issue caused **** *** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.

  Customer Answer

  Date: 01/14/2025

  
  Complaint: 22708765
  
  I am rejecting this response because:
  
  

  From: Nhat ***** *** <*****************************>
  Sent: Friday, January 10, 2025 4:53 PM
  To: ***************************************************************************
  Subject: Complaint ID: ********

   

  Hello,

   

  I would like to have my complaint case be reopened. I understand that it may have been automatically closed as I have not connected with AWR. My apologies as it has been a busy holiday break. I would like to have another opportunity to speak with a representative from *** about my complaint case.

   

  
  
  Regards,
  
  **** ***

  

  Business Response

  Date: 01/23/2025

  Thank you for bringing this matter to our attention. American Water Resources (AWR)appreciate the opportunity to address **** *** concerns regarding your January 14 2024, correspondence.

  Mr. **** *** is enrolled in our Water, Sewer, and Electrical Line Protection Programs.AWR has spoken with Mr. *** and discussed his billing concerns. We are currently reviewing his billing to identify any instances of double billing and will issue a refund shortly if necessary. We encourage Mr. *** to reach out with any further concerns he may have.
  

  AWR takes all consumer concerns seriously and we regret that this issue caused **** *** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration

  
  

• Initial Complaint

  Date:12/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The attached letter summarizes the issue. I have recently requested multiple times for PA American Water Resources to stop billing my PA American Water account for sewer and water line protection. They have failed to do so for the last two months. I want the billing of $ 41.18 monthly to stop and also to receive a credit for the last two months ($ 82.36).

  

  Business Response

  Date: 12/24/2024

  American Water Resources (“AWR”) appreciates the opportunity
  to respond to your December 15, 2024, correspondence
  regarding the complaint filed by ****** ********
  
  Prior to receiving the above
  referenced matter AWR spoke with *** ******* on December
  03, 2024, and advised that charges are due to the previous month of service but
  as a courtesy, a credit will be applied to remove the balance as he expressed
  that he made no use of service. He can expect to receive the credit offered
  within 1-2 billing cycles. *** ******* was also advised that contract
  termination letters were sent, and he was provided with direct contact
  information for any follow-up needed in the event the letter is not received,
  or further assistance is required.  
  We (AWR) encourage ****** ******* to contact us with any
  additional questions or concerns.
  
  
  American Water Resources (“AWR”) takes all consumer
  complaints seriously and we regret that this issue caused ****** ******* to
  file a complaint with your office. We trust that the forgoing explanation and
  corrections are fully responsive to the customer’s concerns and useful to you
  in your investigation. Please contact me with any questions. We consider this
  complaint resolved. Thank you for your time and consideration.
  

  Customer Answer

  Date: 12/31/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  No termination letters were received.
  
  
  
  
  
  
  
  Regards,
  
  
  
  ****** *******

  

  Business Response

  Date: 01/13/2025

  American Water Resources (“AWR”) appreciates the opportunity
  to respond to your January 02, 2025, correspondence
  regarding the complaint filed by ****** ********
  
  Upon receiving the above referenced
  matter AWR sent contract termination letters to *** ******* via mail on November 18, 2024. *** ******* also made contact to AWR on
  December 02, 2024, and spoke with customer care and upon that interaction it
  was confirmed that his coverage was cancelled per his request. He was also
  advised that he may find further confirmation that his coverage was cancelled
  via his online account with AWR.
  We (AWR) encourage ****** ******* to contact us with any
  additional questions or concerns.
  
  
  American Water Resources (“AWR”) takes all consumer
  complaints seriously and we regret that this issue caused ****** ******* to
  file a complaint with your office. We trust that the forgoing explanation and
  corrections are fully responsive to the customer’s concerns and useful to you
  in your investigation. Please contact me with any questions. We consider this
  complaint resolved. Thank you for your time and consideration.

  Customer Answer

  Date: 01/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  As I said before in my response to AWR's precious claim, no termination confirmation letters were ever received from AWR by me.
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:12/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023 I signed up for outside sewer line and inhome plumbing coverage On November 22, 2024 A *** called me offering to upgrade this service to a higher coverage level to which I agreed. He said the upgrade would take affect on Dev *******.I spoke to them today and they said that I have no coverage at all until Dec 22, 2024 because the new contract voids the old contract. I was never explained that I would lose even the original coverage for the entire month and would not be able to make a claim if something were to happen.Clearly no normal person would agree to having no coverage for a month. Such a thing would never even come to mind.Representative named ****** that I spoke to on 12/12/2024 told me that in fact the agent that made the sale neglected to stress that I would lose coverage for a month.This is customer deceit and unethical business practice Representative ****** told me that in fact the agent that made the sale to me did not bother explaining this.

  

  Business Response

  Date: 12/26/2024

  American Water Resources (AWR) appreciates the opportunity to respond to your December 12, 2024, correspondence regarding the complaint filed by ******* ********.
  
  We appreciate the opportunity to address the concerns raised by ******* ******** regarding his Water Line, Sewer Line,In-Home Plumbing, ***************** Line, and ***************** Line Protection Programs (WLPP/SLPP/IHPP/ELPP/EELP).
  
  On November 22, 2024, Mr. ******** contacted *** to verify information on his account. During this call, the agent confirmed the details and enrolled him in additional programs that were offered.
  
  Mr. ******** called back on December 12, 2024,to inquire about the waiting period for the newly added programs. As he did not receive the information he was seeking, he requested a callback from a supervisor. He was contacted the following day, provided with the requested information, and his enrollment in the heating and cooling programs was canceled per his request.
  
  To confirm, all of Mr. ********* protection programs are effective as of December 22, 2024. He may file a claim if needed.We encourage Mr. ******** to reach out with any further questions or concerns.
  
  
  AWR takes all consumer concerns seriously and we regret that this issue caused Mr. ******** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation.Please contact me with any questions. Thank you for your time and consideration.
  
  

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My billing issue started in June 2024. Was Paying about ***** a month for Sewer/water/plumbing contract. Wife got very sick end of May so I didn't look over bills that were auto payed. In oct I noticed My water bill was over ******...looking closer at bill noticed after June was being billed over ***** for coverage that use to be *****. Been working with Water company and resources to rectify issue. Spent over 30 hours online and still not rectified. Current bill is ****** but ***** is a past due from aw resources. Looking over billing I have been grossly over billed since July with no notification of auto policy upgrade every year.on May 11th I paid ***** for sewer/water/in house plumbing.9/12/24 - Started being billed ***** for same service 11/11/24 - **** went up to over ***** for same service.After talking to quite a few agents they stated I should be only paying ***** for complete home coverage.Need this rectified asap ..... auto pay is draining bank account.Currently retired and living on set salary.*** **********

  

  Business Response

  Date: 12/20/2024

  Thank you for bringing this matter to our attention. American Water Resources (AWR)appreciate the opportunity to address ***** ******** concerns regarding your December 11, 2024, correspondence.
  
  Mr.******** is enrolled in our Water, Sewer, Heating, Inside and Outside Electrical, Gas, and In-Home Protection Programs. On November 11, 2024, Mr.******** contacted AWR to switch his enrollments due to pricing for a discounted rate. His enrollments were updated as requested. However, his next billing cycle showed charges for both the new and old pricing because the credits issued had not yet been applied. This process typically takes 1-2 billing cycles to reflect.
  
  We have communicated with Mr. ******** to explain the course of action and ensure he is informed about the programs billing. We encourage Mr. ******** to reach out to us directly with any further concerns or questions.
  
  Our goal is to resolve this matter to their satisfaction as quickly as possible.
  
  AWR takes all consumer concerns seriously and we regret that this issue caused ***** ******** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.

  Customer Answer

  Date: 12/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Worked with manager and overcharge was resolved

   

  special thanks to BBB ( outstanding work )

  Wishing everyone a Happy and Healthy Holiday.

   

  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:12/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been searching reviews of AWR an am so glad I did. I signed up a couple of years ago prior to checking the reviews but only for a short time. A deep search led me to never, ever sign up with AWR again. Bad ;customer service, Way too long wait time for service, approval, etc. these are emrgencies! Why arent't they teated as such? Shame shame Please take me off your mailing lists. Not interested. Ypu need to live up to your terms of service.

  

  Business Response

  Date: 12/19/2024

  American Water Resources (AWR) appreciates the opportunity to respond to your December 9, 2024, correspondence regarding the complaint filed **** *******.
  
  **** ******* is not enrolled in any of AWRs protection program. Ms. ******* has been receiving mailers and would like to be removed from our mailing list. Ms. ******* has been successfully removed from our mailing list per her request. We encourage Ms. ******* to contact us if she has any additional questions.   
  
  AWR takes all consumer concerns seriously and we regret that this issue caused **** ******* to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
  
  

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/02/24 i was charge by the company i payed them for six months of coverage for swear insurance the company renew my serivce and charged me 137 without my permission i would like a full refund of my 137 they took out on dec 2 2024

  

  Business Response

  Date: 12/14/2024

  American Water Resources (AWR) appreciates the opportunity to respond to your December 05, 2024, correspondence regarding the complaint filed by ****** *********.
  
  Upon receiving the above referenced matter AWR spoke with Ms. ********* and confirmed that her coverage was cancelled per her request through customer care. Ms. ********* also confirmed that she received the expected refund amount.
  We (AWR) encourage ****** ********* to contact us with any additional questions or concerns.
  
  
  American Water Resources (AWR) takes all consumer complaints seriously and we regret that this issue caused ****** ********* to file a complaint with your office. We trust that the forgoing explanation and corrections are fully responsive to the customers concerns and useful to you in your investigation. Please contact me with any questions. We consider this complaint resolved. Thank you for your time and consideration.