Complaints

This profile includes complaints for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Water Resources, LLC

  1000 Bishops Gate Blvd Ste 301 Mount Laurel, NJ 08054-4642

  
• 

  American Water Resources

  5201 Grand Ave Davenport, IA 52807

  
• 

  American Water Resources

  9393 W 110th St Overland Park, KS 66210

• 

  American Water Resources

  1410 Discovery Pkwy Alton, IL 62002

  
• 

  American Water Resources

  4 Research Dr Ste 402 Shelton, CT 06484

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been a customer with this company to protect my **************************.. its ****** for the year. I renewed on 4/14/2022. got a confirmation number, and the money was taken out of my account. I never received my updated contract. in December 2022, i was notified by email that my home was not protected since April and asked if I wanted to renew. I called on 1/5. they verified I did pay in April and stated they would escalate my information to billing to start my renewal, since they didn't do it in April. I never heard back. called again on 1/17. all information reviewed again. and verified. I also have the confirmation number and my bank statement. they again stated they would escalate this to the billing department and I should receive an email and my renewal contract in the mail. nothing. I call again today 1/27. same scenario. I either want my contract renewed for the next year, or my money refunded.

  

  Business Response

  Date: 02/02/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 27, 2023, correspondence regarding the complaint filed by ************************
  
  *********************** is enrolled AWRs Water Line and Sewer Line Protection Programs (WLPP, SLPP). Mrs. ******** account was transferred to AWRs new system but is not showing her current enrollments. We have reached out to the department who is handling those issues and will continue to work with ******************* until this is resolved. In the meantime, if ******************* has any sewer line or water line issues, we will assist her until the account is updated correctly to show her active programs.  We encourage ******************* to reach out to AWR with any questions or concerns.  
  
  AWR takes all consumer concerns seriously and we regret that this issue caused *********************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.

• Initial Complaint

  Date:01/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My overhead riser was knocked off the side of my home on 9/22/22 (claim #*******). The same thing happened on 6/13/2021 (claim # *******) which I got reimbursed 8 months later. The same thing happened again on 9/22/22. I was told to find my own contractor because they didn't have one to send. I was then told once they receive my itemized bill that I would get reimbursed. I had the overhead riser fixed and mailed in my itemized bill. I made several calls and I was told that I should receive reimbrusement in 4 to 6 weeks. I called a couple months later to check on my reimbursement and I was told that the claim was closed. A couple of days later my hot water heater burst on 9/25/22.I was told once more to find my own contractor and I will get reimbursed once they receive my itemized bill. They also closed that claim without reimbursement. (Claim# *******). The latest claim was filed on 1/3/23 because several electrical outlets are not working in my home. I was told that they would send out His and Hers plumbing, which also does electrical work. I called them to see when they were coming to my home. They told me that they don't do electrical work. Then i was given *************** I called them as well and they said that AWR never contacted them. I then called back AWR on 1/16/23 and spoke to **** at 4:05pm. He said that he will call ************** while I hold on the phone. He came back on the phone after waiting for 15 minutes and he said that ************** company will call me shortly. Today is 1/22/22 and still no call. I called back again and I was informed to call my own contractor and I will get reimbursed. I refused. I told them that I am already disputing 2 claims that I was supposed to be reimbursed for and my claims were closed. I am paying for a service so they should supply me with that service. I want reimbursed for claim#s (******* $1020.56), (******* $1928.00). Totaling $2948.56. I also want service for claim ******* that I have not yet received.

  

  Business Response

  Date: 02/01/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 22, 2023, correspondence regarding the complaint filed by ****************************
  
  *************************** is currently enrolled in AWRs ***************** Protection Program (ELPP). **************** contacted AWR on September 22,2022, to report his weather head was out. There was a delay in contractor allocation in which AWR advised **************** to hire his own contractor and submit the paid invoice for possible reimbursement. We are working to reimburse **************** for the cost he paid to have his electric line repaired. We are currently waiting on him to sign and return the settlement agreement for processing.  We encourage him to call with any further questions. We will continue to work directly with **************** to resolve this matter.
  
  AWR takes all consumer concerns seriously and regret that the issue caused *************************** to file a complaint with your office. We trust that the foregoing explanation is fully responsive.Thank you for your time and consideration.

• Initial Complaint

  Date:01/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed claim after claim and they have taken money that they haven't refunded every claim I have filed has been denied because they say it's an existing condition well yeah it is an existing condition if they won't send anyone out to fix it I have given them over one hundred dollars and not one cent in refunds I would like my issue fixed from them or a refund of all the money I spent on this insurance and didn't get anything in return

  

  Business Response

  Date: 01/31/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 23, 2023, correspondence regarding the complaint filed by *********************   
  
  ********************* is enrolled in AWRs Water Line, Sewer Line & In-Home Protection Program (SLPP/WLPP/IHPP). ************** contacted AWR to file a claim for a leaking interior pipe in home. Customer was informed by an agent the issue wasnt covered on her current enrollment but was offered to upgrade her enrollment to the In-Home Plus Protection Program that would cover this issue. ************** was not aware this issue would not be covered under the new program. She called to file a new claim for the same issue and was denied for pre-existing. Customer agreed to have upgraded (In-Home Plus Program)enrollment cancelled and refunded along with the refund of the service fee for dispatching a contractor.  We will continue to work directly with her until this matter is resolved. She is encouraged to contact AWR with any additional concerns and questions.
  
  AWR takes all consumer concerns seriously and we regret that this issue caused ********************* to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation.  Please contact me with any questions. Thank you for your time and consideration.

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a Proposal for Utility Insurance from American Water Resources (of *********) at ***************************************. 60567-4950 with Corporate Offices at *************************************************; ************ **. 08054.The proposal claims that *******************, ** has a "Code" of the City, 8-2-11 that makes the "Property Owner" responsible for the "Maintenance of the water line running through the (Owner's) Property". For a Monthly Fee of $5.49 or Annual Fee of $65.88 to cover any maintenance to the (5 feet) Contractors extend the service out of the structure. The City Water Service owns the remaining piping on the Owner's Property and is responsible to wit. This is a SCAM to defraud Owner's to cover a false Claim!I am an Architect and specialize in Code Enforcement.I

  

  Business Response

  Date: 01/26/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 18, 2023, correspondence regarding the complaint filed by *****************************
  
  **************************** is not enrolled in any of AWRs Protection Programs. **************** received correspondence in the mail regarding enrolling in AWRs Water Line Protection Program (WLPP). **************** does not agree with AWRs coverage and requested to be removed from our mailing list.  We have removed **************** from the mailing list and encourage him to reach out if he has any further questions or concerns.
  
  AWR takes all consumer concerns seriously and we regret that this issue caused **************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.

  Customer Answer

  Date: 01/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****************************

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On **** 23 I called due to a leaking main line coming into my crawlspace I have coverage for this kind of problem I was informed after much conversation with 2 different reps that they have no plumbers available in my area to fix the leaking line.I pay every month for this.I explained this to the rep.Finally sh informed me it could take 2 to 3 weeks to get someone over to fix it???My furnace is in my crawl space If this gets worse my furnace will be flooded and ruined. I'm not the least bit satisfied with this company Also I was told if I can find a plumber to fix the leak I should hire them and pay out of my pocket and get reimbursed wth That's not how insurance works Good grief

  

  Business Response

  Date: 01/20/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 15, 2023, correspondence regarding the complaint filed by **************************
  
  ************************* is enrolled AWRs Water Line Protection Program (WLPP). **************** filed a water line claim on January 14, 2023, for a water line leak outside of his home. Unfortunately, AWR was unable to locate a contractor. **************** was advised to hire his own contractor and submit the paid invoice for possible reimbursement up to his protection program limit coverage. We will continue to work **************** until this issue is resolved. We encourage **************** to reach out if he has any further questions or concerns.
  
  AWR takes all consumer concerns seriously and we regret that this issue caused ************************* to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim ******* dated 12/9/22 Leak under sink in the bathroom. I filed a claim, paid $50, and waited to hear who would come fix the leak and when. Several days later I called **************** to ask when a plumber would come. It was the 3rd plumber assigned to my claim who finally came out and looked at the problem. He called AWR asking for authority to continue. He told me no one answered so he left a message. A week later no authority had been received. I called **************** and was told the claim would be looked at in 5 to 7 days....2 weeks after claim was filed. By this time the water was going from under the vanity to under the wall and out into the hall. I told that young man that was not satisfactory and I needed help immediately. He said he couldn't help me. I sent a message to the President which resulted in 2 phone calls from 2 different people. But no help. Meanwhile water began moving into 2 bedrooms and 1 closet. Still no help. It is now January 14th and still no help. They continue to deduct monthly fee for a service. they don't provide. They still have not contacted the plumber to approve the job. The vanity may have to be replaced, the floor is questionable, and then there is the mold. By ignoring my claim, they are putting my health at risk. I want to receive the service I'm paying for.

  

  Business Response

  Date: 01/20/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 20, 2023, correspondence regarding the complaint filed by ***** *********************
  
  ********************* is enrolled in AWRs In-Home Protection Program (IHPP). ************** called to report a possible supply line leak in her bathroom.AWR filed a claim and dispatched a contractor to investigate. AWR was provided a proposal from our contractor for review. ************** advised she could not wait any longer for this repair. She hired her own contractor to complete this repair and has submitted the invoice for reimbursement. This invoice has been reviewed and approved for reimbursement. We have sent ************** the settlement agreement to sign and return for reimbursement. She will receive her refund in 4 to 6 weeks after the signed agreement has been received. We will continue to work with ************** to resolve this complaint and encourage her to contact AWR with any questions or concerns she may have.
  
  AWR takes all consumer concerns seriously and we regret that this issue caused ***** ********************* to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation.  Please contact me with any questions. Thank you for your time and consideration.

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Emergency Home Heating warranty with American Water Resources. On October 2, 2022 I telephoned dispatch because my house heater was not working the claim number is CLM735872. When the repair person from G&H ********************** arrived he told me because I have a boiler heating system American Water Resources would not cover the cost of the repair. I called dispatch, related this information to them as asked for a refund of the total cost I paid for the home heating warranty because it can never be used and I asked for the $50.00 service fee to be returned to my **** card. I was transferred to ********* who said he would put in the paper work. I called again twice in November because I had not received the refund and was told there was no way the dispatcher could connect me to ********* because he was in a different area. I called again and was connected to **** who said she would send an email to the correct department as we spoke. Still not receiving the refund I sent an email to the ****************** a young lady called me and said the paper was in and that I would receive a refund shortly. Still not receiving the refund I sent another email to the ***************** and a young lady named ******* left me a voice mail and I have been calling the number she left ************** since then and as of this date 1/14/22 I always get her answering machine and I still have not received my refund

  

  Business Response

  Date: 01/20/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 14, 2022, correspondence regarding the complaint filed by ****************************** 
  
  ***************************** is currently enrolled in AWRs In-Home Protection Program (IHPP), the Sewer Line Protection Program (SLPP), and the ***************** Protection Program (ELPP). ******************** was enrolled in the Heating System's Protection Program (HSRP). ******************** contacted AWR on October 2, 2022, to report an issue with her heating system. A licensed contractor went out to investigate this issue and found customer had a boiler system. ********************** claim was denied per AWR terms and conditions, does not cover boiler systems.AWR is currently working with ******************** to refund her for the full amount she paid for her heating system protection program. AWR has processed a full refund and ******************** should receive her check in 4-6 weeks. We will continue to work with ******************** until this matter is resolved. 
  
  AWR takes all consumer concerns seriously and regret that the issue caused ***************************** to file a complaint with your office. We trust that the foregoing explanation is fully responsive.Thank you for your time and consideration.

  Customer Answer

  Date: 01/20/2023

  
  Complaint: 18814051
  
  I am rejecting this response because: If it takes 4-6 weeks to process a refund I asked for in October of 2022 American Water Resources has been doing nothing to give  me my refund since I asked for it but telling me the paperwork is in processing.   I want my refund immediately there should be no processing involved American Resources is dragging  its feet and are attempting to not refund my money.  I have waited ***** weeks as it is.  It does not take these many months to give a refund if you are sincere regarding your intentions.  I thank you Better Business Bureau for your involvement in this situation and I believe this violation of customers' right to a ************* when it is the service provider who can not provide the service paid for should be noted in American Resources file with the Better Business Bureau and all other companies  that protect consumer rights.  Thank you 

  
  
  
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 02/01/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 14, 2022, correspondence regarding the complaint filed by ****************************** 
  
  ***************************** is currently enrolled in AWRs In-Home Protection Program (IHPP), the Sewer Line Protection Program (SLPP), and the ***************** Protection Program (ELPP). ******************** was enrolled in the Heating System's Protection Program (HSRP). ******************** contacted AWR on October 2, 2022, to report an issue with her heating system. A licensed contractor went out to investigate this issue and found customer had a boiler system. ********************** claim was denied per AWR terms and conditions, does not cover boiler systems.AWR is currently working with ******************** to refund her for the full amount she paid for her heating system protection program. AWR has processed a full refund and ******************** will receive her check within 4 to 6 weeks. We will continue to work with ******************** until this matter is resolved. 
  
  AWR takes all consumer concerns seriously and regret that the issue caused ***************************** to file a complaint with your office. We trust that the foregoing explanation is fully responsive.Thank you for your time and consideration.

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  please see attached or caseslink

  

  Business Response

  Date: 01/20/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 13, correspondence regarding the complaint filed by ********************************.
  
  ******************************** is enrolled in AWRs Water Line Protection Program (WLPP). ********************** called to report a possible main water line leak at her property. Unfortunately, AWR was not able to locate a contractor and customer has declined to hire her own contractor and submit for reimbursement. In an effort to resolve this matter we have offered a onetime courtesy settlement for the maximum amount of her water line protection program. ********************** will need to sign and return the settlement agreement to receive this reimbursement. We will continue to work directly with her to resolve this matter.
  
  AWR takes all consumer concerns seriously and we regret that this issue caused ******************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation.  Please contact me with any questions. Thank you for your time and consideration.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company cashed a check and I was trying to cancel the service and they said they did not have any record of it, even that I have a bankstatement showing they canceled it. The check was for ***** for indoow water and sewer protection. The check nr was **** and it was written on 11/30/2022 for ***** dollars. I have called 5 different phonenumbers for 4 days in a row, and nobody was wanting to help, and every line has constantly interference. These numbers are all from overseas. I have my bankstatement that says the trace numer is ******** for the full amount cashed on 12/23/2022. However the keep denying to have cashed it.I have all the prove etc. here. Please hel me , I am an 79 year old senior and cannot lose this money to a scam....Thanks for understanding! My husband is a navy 100% disabled veteran and is 82. Last 4/8531

  

  Business Response

  Date: 01/20/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 12 *****, correspondence regarding the complaint filed by ***** and ***************************.
  
  ***** And *************************** were enrolled in AWRs water line and sewer line protection programs. We have been speaking with Ms. ***** regarding the matter and she sent in a check for the program on November 30th,2022, and her checked was cashed on December 23rd, 2022. She contacted AWR on January 7th, 2023, to discuss the check that was cashed and the price increase on her protection programs. She cancelled her programs due to the price increase. Her account has been cancelled and her yearly check that was cashed is being refunded in full along with her current enrollment issuing a prorated credit for her cancelled programs. AWR has spoken with Ms. ***** and will assist her in getting this matter resolved.
  
  AWR takes all consumer concerns seriously and we regret that this issue caused ***** and *************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation.  Please contact me with any questions. Thank you for your time and consideration.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29 2022 I had a water line brake to the main water line. I called American Water Resources to tell them what was going on. They said that they would contact a plumber & get back to me. I had to call AWR back to see why I didn't hear from them. They said they called ********** and they were not able to come and fix the problem. I was told that I could call my own plumber and that I would be reimbursed when the work was finished. I called a plumber, he gave me an estimate. I sent it into AWR and they said that they wound not cover removing *************** or for breaking up the concrete floor. So my son came and removed *************** & broke up the concrete floor for the plumber. The plumber gave me a new estimate. I paid the Plumber $4088.00. I was told, by AWR that I would be reimbursed. The work was completed on 5/9/22. I have called AWR ever since I tuned in my claim to AMR and they keep telling me that I should be receiving my reimbursement within 30 days. I haven't received anything. I have been calling AWR over & over and get the same response. I called AWR again on Dec. 29 2022. I was told that I should be hearing something soon. No one has contacted me and no reimbursement has been received.

  

  Business Response

  Date: 01/20/2023

  American Water Resources (AWR) appreciates the opportunity to respond to your January 10, 2023, correspondence regarding the complaint filed by ****************************
  
  *************************** is enrolled in AWRs Sewer Line Protection Program (SLPP). ******************** contacted AWR on April 29, 2022, to report a sewer line leak outside of her home. There was a delay in contractor allocation in which AWR advised ******************** to hire her own contractor and submit the paid invoice for possible reimbursement. We are working to reimburse ******************** for the cost she paid to have her sewer line repaired. We have received and approved the refund for this reimbursement. She will receive her refund in 4 to 6 weeks. We encourage her to call with any further questions. We will continue to work directly with ******************** to resolve this matter.
  
  AWR takes all consumer concerns seriously and we regret that this issue caused *************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration. 

  Customer Answer

  Date: 01/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************