Business Profile

Water and Sewer Line Protection

American Water Resources, LLC

Headquarters

Complaints

This profile includes complaints for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,179 total complaints in the last 3 years.
416 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim with American Water Resources In Aug. for my lateral sewer line that was detached from the main. I was notified by the city about this. *** sent a plumber who televised the line and confirmed with the city inspector present that it was detached. Aug. 25 the plumber sent a video and info to AWR. I heard nothing from them until Sept. 19th. A claims officer asked questions about the line. I asked him directly if I was covered and he said yes. I asked him to repeat it and he said yes again. After that I heard nothing from AWR. Called on Sept. 30th. Was told there were noted on my claim that they needed a second opinion but not from the same plumber. Told me they would dispatch 1 and I would hear from them in 1 day. I did not. Called at the end of the day Oct. 3. Was told I would be put on high priority and would here from a plumber the next day. I did not. Called again at the end of the day Oct. 6. Got the same runaround and was told I was next in que. In the mean time the city has contacted me and wants to get this repaired because it is causing a sink hole in the street. I pay ***** am month for indoor and outdoor sewer line protection. I am extremely frustrated by the lack of communication and service.
Business Response
Date: 10/14/2022
American Water Resources (AWR) appreciates the opportunity to respond to your October 6, 2022, correspondence regarding the complaint filed by ******************************

***************************** is enrolled AWRs Water, Sewer, and In-Home Protection Program (WLPP, SLPP, IHPP). **************** filed a SLPP claim on August 20,2022 because she received a notice from The ************************** advising her that she had a sewer line break. On September 19, 2022 the claim was reassigned for a 2nd opinion. We are requesting the contractor to perform a camera inspection and spot repair. At this time we are still searching for a second contractor. We will continue to work directly with **************** to resolve this issue. We encourage **************** to reach out with any future questions.

AWR takes all consumer concerns seriously and we regret that this issue caused ***************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
Customer Answer
Date: 10/14/2022

Complaint: 18179593

I am rejecting this response because:

Regards,

*****************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have unlimited water and sewer line insurance through American Water Resources. I have a water line leak. I filed my claim on 9/19/2022. The insurance stipulates that I may not use my own contractor to excavate and fix the line, I must use the ccontractor AWR provides. Their excavator sent out a leak finding specialist on 9/28/2022. The leak could not be found. The water was shut off from the street on that date, 9/28/2022.Because my water line and sewer line run together a new water line could not be pulled through by the meter at the street to the home without endangering the sewer line. AWR's excavator submitted a bid marked urgent to AWR to excavate the line to find and repair the leak on 9/29/22. An email was received by AWR's excavation contractor from AWR on 10/1/22 stating that the bid was too high and AWR wanted to only approve a spot fix. As the leak could not be found, that was not possible. This is the last contact AWRs contractor has had from AWR about my claim.I called AWR many times on 10/3/2022, to expedite the claim. I was contacted by the person handling my claim, ****, that evening. I believed my claim would be quickly approved. It was not. I have contacted AWR multiple times daily since then, waiting on hold for hours to speak with receptionists with no resolution. My claim is still pending. The only other call back from AWR to me came on 10/4, when ******* falsely claimed the water company, PAWL, had contacted AWR and told them my water was on and the line fixed. **** says they did not contact AWR. I have been told several times by AWR that I do not live in my home full time. They keep calling it a vacation home. This is my only home. I do not stay in my home all the time, but I had plans to be there in Oct. and Nov. I have been without water for 9 days, and cannot live in my home. It will take even more days for AWR's contractor to find and fix the leak after approval. I cannot live there without water. Yet AWR delays. Unacceptable!
Business Response
Date: 10/13/2022
American Water Resources (AWR) appreciates the opportunity to respond to your October 7, 2022, correspondence regarding the complaint filed by *************************

************************* is enrolled in AWRs Water Line & Sewer Line Protection Program (SLPP/WLPP). **************** called AWR to advise of possible water leak on the property. Upon investigation our contractor determined there was a main water line leak and repairs have been completed. We encourage ********************** to reach out with any further questions or concerns.

AWR takes all consumer concerns seriously and we regret that this issue caused *************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have had to have sewer line cleared twice in two months. AWR contractor found both "belly" ( low spot) in sewer pipe & also a separation of sewer pipe needing repair, both causing sewer backups to occur
Business Response
Date: 10/13/2022
American Water Resources (AWR) appreciates the opportunity to respond to your October 5, 2022, correspondence regarding the complaint filed by ***************************.

*************************** is currently enrolled in AWRs Water Line and Sewer Line Program (WLPP/SLPP). ****************** contacted AWR to file a claim September 3, 2022 stating that the main sewer line was backing up in the basement. A licensed contractor was dispatched and after investigation it was determined there were several bellies on the line and that a proposal will need to be submitted for this repair. AWR is currently waiting on the proposal to be submitted for review. Upon receiving and reviewing the proposal ****************** will be contacted and advised of the next steps. We are working with the contractor at this time to get this proposal submitted to AWR. We encourage ***************** to reach out with any future questions or concerns.

AWR takes all consumer concerns seriously and we regret that this issue caused *************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration
Customer Answer
Date: 10/14/2022

Complaint: 18169065

I am rejecting this response because:

From: *********************** <**************************>
Sent: Thursday, October 13, 2022 1:59 PM
To: ************************************************
Subject: Screenshot (Oct 13, 2022 12:56:29)

We are currently in a "holding pattern" my issue still is not resolved but corporate has been in touch with me and I am hopeful they will resolve. At this time contractor is not responding to AWR or myself

Regards,

R *****************************
Business Response
Date: 10/24/2022
American Water Resources (AWR) appreciates the opportunity to respond to your October 4, 2022, correspondence regarding the rejection filed by ***************************.

*************************** is currently enrolled in AWRs Water and Sewer Line Program (WLPP/SLPP). ****************** contacted AWR to file a claim September 3, 2022 stating that the Main Line was backing up in the basement. A licensed contractor was dispatched and after investigation it was determined there were several bellies on the line and a repair is needed. We are currently waiting on the proposal to be received and reviewed. AWR is working with the contractor to ensure the proposal will be expedited for review once it has been received. We encourage ****************** to reach out with any future questions or concerns.

AWR takes all consumer concerns seriously and we regret that this issue caused *************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
Customer Answer
Date: 10/25/2022

Complaint: 18169065

I am rejecting this response because:

The issue still is not fixed. Have been in contact with AWR but they can not get response from contractor. I have not had calls to contractor returned.
Once problem repaired I will close complaint

Regards,

R *****************************
Business Response
Date: 11/04/2022
American Water Resources (AWR) appreciates the opportunity to respond to your October 5,2022, correspondence regarding the complaint filed by ****************************

*************************** is currently enrolled in AWRs Water and Sewer Line Program (WLPP/SLPP). ****************** contacted AWR to file a claim for the main sewer line backing up into the basement of his home. A licensed contractor was dispatched and after investigation it was determined the line would need to be repaired.We are currently still working with the contractor on this proposal. We can ensure the proposal will be expedited for review once its received. We encourage ***************** to reach out with any future questions or concerns. We will continue to work with ****************** until this repair is complete.

AWR takes all consumer concerns seriously and we regret that this issue caused *************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
Customer Answer
Date: 11/04/2022

Complaint: 18169065

I am rejecting this response because:
I have no basement in my home.
I also still have not heard from contractor. Yes AWR has contacted me, but case will not be closed until issue is resolved, by resolved I mean repair complete.

Regards,

R *****************************
Business Response
Date: 11/15/2022
American Water Resources (AWR) appreciates the opportunity to respond to your October 5, 2022,correspondence regarding the complaint filed by ****************************

*************************** is currently enrolled in AWRs Water and Sewer Line Program (WLPP/SLPP). ****************** contacted AWR to file a claim for the main sewer line backing up into the basement of his home. AWR is currently in the process of locating another contractor. AWR has extended the offer for ****************** to hire his own contractor and submit for possible reimbursement but he has declined. We are currently working to locate a contractor to make this repair.We encourage ****************** to reach out with any future questions or concerns. We will continue to work with ****************** until this repair is complete.

AWR takes all consumer concerns seriously and we regret that this issue caused *************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was mislead regarding a service plan. It cost me money out of my pocket.
Business Response
Date: 10/07/2022
American Water Resources (AWR) appreciates the opportunity to respond to your September 29, 2022 correspondence regarding the complaint filed by *********************************

********************************* was enrolled in AWRs Water, Sewer, and In-home Protection Program (WLPP/SLPP/IHPP). ********************** called to report a leak on the drain line. AWR rep set up the claim and dispatched a licensed contractor. A contractor was dispatched and in the process of investigating determined that the issue was not covered the ***** The contractor collected the $50 service fee in which ********************** has requested to be refunded. AWR has contacted the contractor and requested the contractor to refund the customer as a onetime courtesy. *** has made several attempts to speak with Ms. ********************************* but has been unsuccessful in speaking with her directly. We encourage Ms. ********************************* to reach out with any further concerns. We will continue to work with him to resolve this matter.

AWR takes all consumer concerns seriously and we regret that this issue caused ********************************* to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
Initial Complaint
Date:09/29/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Water Resources sent me an envelope in the mail saying they were a plumbing insurance. I called and spoke to a rep, and we went over their services. I picked out a plan, and she stated that ALL of my pipes were covered in my plan. She told me if I had any issues, to call and they would come fix the issue. (after 30 days) About 3 months after I started my membership, my bathroom sink clogged. I called and told them about my sink. They said someone would be getting ahold of me. No one has ever gotten back to me. It has been almost 3 months (still with a clogged bathroom drain) and no one has reached out to me. I have called every week, only to be told that they were looking for a contractor, and those were hard to come by. I was confused, because I was never told I would have to wait for a contractor. The rep had said verbatim, when you need something fixed, WE come and get it done right away... Every single time I call American Water Resources, I am told someone will be getting back to me in 2 days. Last time I called, Sept 23, a rep told me my situation was crazy and he had never heard of anyone waiting that long. He told me, someone will get back to you in 2 days. No one has gotten back to me AGAIN, and it has been 5 days. Honestly, I just want my money back that I have paid them every month. They told me they would provide a service, which they have not. I have been paying essentially for nothing. I am beginning to think this isn't even a legit business. And I still have a clogged bathroom sink.
Business Response
Date: 10/07/2022
American Water Resources (AWR) appreciates the opportunity to respond to your September 29, 2022, correspondence regarding the complaint filed by ***************************.

*************************** was enrolled in AWRs Water Line, Sewer Line,and In-Home Plumbing Emergency Program, (WLPP/SLPP/IHPP). ******************** filed a claim on July 8, 2022 stating that the 1st floor bathroom sink was clogged. There was a delay in contractor allocation in which AWR advised ******************** to hire her own contractor and submit for possible reimbursement but she declined. ******************** requested to cancel her services with AWR and be refunded. ****************** has been refunded for the protection program and will be receiving the service fee refund in 4-6 weeks. We encourage ******************* to reach out to AWR for all future questions and concerns.

AWR takes all consumer concerns seriously and we regret that this issue caused *************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
Customer Answer
Date: 10/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:09/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since ****, I have several protection plan with NJAWR, LAST couple of time, I complained about water dripping & leakege from inside wall to my garage,I have In Home Plumbing water line protection plans I file claimed on SEPTEMBER 14 2022 AND CLAIM NUMBER IS CLM72994 The technicians of Primary plumbing &Sewers came to inspection and repairs,He just, within two minutes, tell me plans not covered this problems I clearly told him, sir this leakege occurred from Inside wall, ELBOW AND NIPPUL, WHICH IS CONNECTED TO, INSIDE WALL ELBOW &OTHER END CONNECTED TO outside WALL shower COCK/ FACETS,AND, WHEN I CALLED TO AW.R. CLAIMED department, I FOUND THET, technicians, WHO VISITED MY HOUSE, HE FALSE REPORTED ISSUES,AS PER HIS REPRT WATER LEAKEGE FROM SHOWER COCK/FOCET AND OTHER JOINTS OF JET SPRAY TOILET CONNECTION, AND IN SIDE WALL NIPPELAND ELBOW JOINED LEAKEGE NOT REPORTED EVEN SEVERAL TIME CALLED AND EVEN **** ON PHONE, THEIR ANSWER SAME,""" OUR TECHNICIANS REPORTED THAT'S FINAL, AND PLAN NOT COVERED LEAKEGE PROGRAM """"THEN I DECIDED, BEFORE TAKING LEGAL STEPS AND WITHOUT entering IN COURT MATTER, LET ME CONTECT B B B, AND AFTER THAT'S SEE AND FIND OUT SOLUTION, AND easy WAYS TO RESOLVE problems WITH BBB HELP """ PLEASE NOTE MY LEAKEGE PROBLEMS IS INSIDE WALL JONTS WATERLINE ELBOW AND 6 INCH ****** JOINT leakage expecting ACTION SOON
Business Response
Date: 10/06/2022
American Water Resources (AWR) appreciates the opportunity to respond to your September 29th, 2022, correspondence regarding the complaint filed by *************************** *****.

*************************** ***** was enrolled in AWRs Water Line, Sewer Line, In-Home Plumbing Line, and ***************** Line Protection Program (WLPP/SLPP/IHPP/ELPP). Upon receiving the above referenced matter, ************** called AWR to file a claim on September 14th,2022 for a leaking drain line behind the shower wall. The claim was denied due to AWRs Terms and Conditions and not covering a leaking drain line, or any line connected to the shower or faucet. We have reached out to ************** to provide him with an update regarding this matter. We encourage ************** to call with any further questions or concerns he may have regarding this matter.

AWR takes all consumer concerns seriously and we regret that this issue caused *************************** *****. to file a complaint with your office.We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We sent the company a check on 1/29/22 for $118.68 to renew our policy for a property we own at ***************************************************************************. When we noticed the check had not been cashed on 3/4/22 (******), we called the company and was told they did not received our payment and was told an option was to pay over the phone (e-check) and that if they received our original paper check they would return it to us uncashed in the mail. After receiving our bank statement we discovered that they had cashed our original check. On 3/22/22 (Areeba), we called to request refund and was told it would be mailed to us. After never receiving the refund, we called on 5/19/22 (****), and was informed that we no longer have a policy plan with them (it had been cancelled) and we will need to wait another 45 days for a refund. At that time, I asked to have our policy be reinstated and I was only requesting a refund for one of our payments and that the other was to pay for our one year policy. The employee stated they were unable to reinstate the policy at that time due to a billing issue. On 7/29/22 (*******), called again with no success to either our policy being reinstated or refund and was told a person from billing would be contacting us within two weeks. On 9/6/22 (****), have not received any calls from billing and was told again to waiting two weeks. On 9/21/22 (*******), was told again that a manager was unavailable to speak with and that someone would be reaching out and if I want my plan to be reinstated she would be happy to help but that I needed to provide payment!!!! They have two of our payments already (2 x $118.68). We feel very frustrated and can not get the problem resolved.
Business Response
Date: 09/29/2022
American Water Resources (AWR) appreciates the opportunity to respond to your September 22nd, 2022, correspondence regarding the complaint filed by **************************

************************* was enrolled in Water and Sewer Line Protection Program (WLPP/SLPP). Upon receiving the above referenced matter, AWR confirmed that ******************* made duplicate payments for the renewal of the Water and Sewer Line Protection Program. AWR processed an electronic refund as well as a check refund for the duplicate payments made, and we have spoken to ******************* to provide her with the update. We will continue to work with ******************* until the matter is fully resolved. We encourage ******************* to call with any further questions or concerns she may have regarding this matter.

AWR takes all consumer concerns seriously and we regret that this issue caused ************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***************************** needs to be removed from data base DUE TO PRIVACY ISSUE
Business Response
Date: 09/29/2022
Please see BBB Response for ******************************

American Water Resources (AWR) appreciates the opportunity to respond to your September 21st, 2022, correspondence regarding the complaint filed by ******************************

***************************** is not currently enrolled in any programs with AWR. Upon receiving the above referenced matter, AWR removed ****************** from our email and mailing list and will no longer receive notifications and or offers from AWR. We have made several attempts to reach out to the customer to provide an update but have been unsuccessful in reaching her. We encourage ****************** to call with any further questions or concerns she may have regarding this matter.

AWR takes all consumer concerns seriously and we regret that this issue caused ****************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying warranty premiums to this company for over 5 years billed to my ouc bill every month.Water line protection,sewer line protection,interior plumbing emergency,Recently I was notified by OUC that I have a water line leak due to excess water use.The warranty company awr send a plumber His &Her plumbing,They told us seems like under slab leak and said its not covered.They wanted to replumb the house for over $10000.To fix the leak they want $2300.I have canceled all warranties and would like the company to reimburse all premiums paid over last 5 to 7 years.Also to pay me for the cost to fix the leak.
Business Response
Date: 09/26/2022
American Water Resources (AWR) appreciates the opportunity to respond to your September 17, 2022, correspondence regarding the complaint filed by *********************************

******************************** was enrolled the Water Line, Sewer Line,and In-Home Plumbing Emergency Program (WLPP, SLPP, IHPP). ********************* filed a IHPP claim on 8/16/2022 for a leak in the kitchen by the kitchen sink on a supply line. A contractor was dispatched, and ********************* was given two options for the repair. The contractor made several attempts to reach ******************** but no success. I have made multiple attempts to reach ********************* and have left voicemails as well. We encourage ********************* to call AWR back so we may attempt to resolve the issue.

AWR takes all consumer concerns seriously and we regret that this issue caused ******************************** to file a complaint with your office. We trust that the foregoing explanation and corrections are fully responsive to the customer's concerns and useful to you in your investigation. Please contact me with any questions. Thank you for your time and consideration.
Initial Complaint
Date:09/15/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cant get a contract or email reply to get a contract.Been waiting since August and still no reply or letter.
Customer Answer
Date: 09/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
From: ******************* <*******************************>
Sent: Saturday, September 17, 2022 10:35 AM
To: Better Business Bureau <**************************************************>
Subject: Re: You have a new message from the BBB of ********** in regards to your complaint #********.

Just too let you know, that American water works called and everything has been
worked out. Thank you for you help. ***********************
Sent from my iPad

Regards,

***********************

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American Water Resources, LLC is BBB Accredited.