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Business Profile

Marketing Consultant

Frontier Marketing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a policy with this company 4/14/25 and was told I could use the policy 5/14/25. When it came time to use it I was give the run around and I decided to cancel. So I never used the policy but they billed me same day even though my bill was set for 5/25/25. The manager I spoke with told me that I could not use it without paying I informed her I never used it at all and was informed I would be refunded. I never received a refund and have been calling everyday since. I have a recording today where again I was given a run around about my refund.

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/15/2024 at approximately 9am, I called ###-###-#### attempting to reach out to ****** extended warranty. A representative answered the phone and asked for my information indicating that I had some type of "red flag" listed under my information indicating that I had no extended warranty coverage and convinced me to purchase a plan with *********** I was calling to inquire about an extended warranty that I thought I purchased through ****** during the time of my car purchase. The rep stated that I had no coverage and assured me that buying a policy through ********** would allow me to get my struts replaced as long as I was willing to wait 30 days and 1000 miles for repair. I could then take the car to an approved shop to have the repair done. After reading the contract, number #** indicated that the warranty would not cover pre-existing condition. When I called back the same day a different representative represented by Frontier Marketing told me that "struts would not be covered under a warranty anyway." After requesting to cancel, I was transferred to a different representative numerous times before reaching a supervisor who wanted to engage in a back in forth stating that "I signed on the dotted line." I was assured by the original representative that I could cancel the policy at anytime during the initial 30 days, hassle free. I would like to cancel this within the 30 day window as I was told I could do. The same things that I have been reading on the BBB site regarding ********** and Frontier Marketing are the same things that I am experiencing right now. My experience echoes that of those who have been mislead into purchasing a plan that does not fit their needs. In hindsight, how would another company know whether or not I have extended warranty coverage, and even moreso, state that I have some obscure "red flag" under my name when I've never even spoke with them? I am asking for a refund of my $50 and that no additional money is taken from my account.

    Business Response

    Date: 06/11/2024

    We apologize for your unsatisfactory experience with Frontier. Our compliance department has investigated your account. We apologize for any miscommunication during enrollment; however, the policy does have a 30 day and ***** mile waiting period as the customer service rep explained to you. This is to ensure that there are no pre-existing conditions, as they are not covered virtually under any warranty provider. Our system does show that you requested a cancellation just two days after enrollment. That day, the policy was cancelled in full, and your deposit was refunded. There is no future billing to occur on your account. Feel free to contact us at ************ Monday-Friday 9AM to 5PM Eastern time with any additional questions or concerns. Thank you.

    Customer Answer

    Date: 06/11/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

  • Initial Complaint

    Date:01/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received phone calls soliciting extended car warranty insurance, in violation of the ***** When I pointed this out to the caller from Frontier Marketing, they proceeded to spew profanity.

    Business Response

    Date: 06/11/2024

    We apologize for your unsatisfactory experience with Frontier. Our compliance department has investigated our telephone database with the information youve provided here. We do not see any evidence of our company contacting you with the name provided and telephone number youve provided here. However, we have added this telephone number to our internal Do Not Call list, so in the future, you will never receive a call from our company. Thank you.

  • Initial Complaint

    Date:09/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company took out $152.38 out of bank account without authorization. When calling Frontier, I asked company to cancel the service and return the money taken. The woman I spoke with was very rude and unresponsive to my requests, trying to speak over top of me while talking. When asked several times to speak to a supervisor, when asked her response was that there was no supervisor. I hung up and redialed the number hoping to receive a different agent. This did not happen as she continued to argue, then getting me a supervisor. The supervisor then got on the phone stating she could cancel me but not refund my money. That I would have to write to the company a complaint

    Business Response

    Date: 06/11/2024

    We apologize for your unsatisfactory experience with Frontier. Our compliance department has investigated your account. You enrolled in a 30-day review period on 8/17/2023. The 30-day review period allows you to look over the services we were offering before a payment is made and the account would be activated, giving you the option to cancel the coverage/services risk free. This was all explained to you during the initial enrollment call on 8/17/2023 on a recorded line. The 30-day review period expired on 9/16/2023. This is the same date your first monthly payment was due for the policy activation for your first month. The payment was drafted on that date and your account was in force due to not hearing from you during the 30-day review period to cancel. On 9/18/2024, you did call to cancel. You spoke to our customer service manager, and she cancelled your contract on that same date. Rest assured; your contract has been cancelled since 9/18/2023. Feel free to contact us with any additional questions or concerns at ************. Thank you.

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting that all phone calls to me be stopped. I have requested this numerous times. I feel harassed by the volume of calls I receive in a daily basis. I also requested to find who sold my information to this company and they just disconnect the call.

    Business Response

    Date: 06/11/2024

    We apologize for your unsatisfactory experience with Frontier. Our compliance department has investigated our telephone database with the information youve provided here. We do not see any evidence of our company contacting you with the name provided and telephone number youve provided here. However, we have added this telephone number to our internal Do Not Call list, so in the future, you will never receive a call from our company. Thank you.

Frontier Marketing LLC is NOT a BBB Accredited Business.

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