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Business Profile

Newspaper

Gannett Newspaper Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

This profile includes complaints for Gannett Newspaper Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gannett Newspaper Group has 4 locations, listed below.

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    Customer Complaints Summary

    • 376 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting a charge EVERY WEEK that looks like this on my credit card:GANNETT NEWSPRPR NE ************ IN$7.99When I call the toll-free number it says it doesn't recognize my information, and to contact my local newspaper. I do not receive a local newspaper. I do not have an online subscription (to my knowledge) with any newspaper. Whenever I see a newspaper article posted on FB for example, I am locked out due to no subscription. I keep canceling this weekly through my credit card, but would like to have the re-occurring charge canceled permanently by the company. Please provide me with some sort of avenue to do so. Thank you

      Business Response

      Date: 08/05/2022

      August 5th, 2022
      *******************************
      2 ****************
      **** ** 03909

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ************** and her multiple digital accounts. Based on the information included in this complaint I have located two ************************** digital subscriptions (********** & **********) that were active. As a courtesy, I have stopped these accounts on their respective expiration dates of 8/18 & 8/28 and also removed her credit card. 

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide full credit card information and to accept the terms of service, which states the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. 

      We appreciate the opportunity to address these concerns.

      Thank you,

      *******
      Subscription Management Specialist  





    Gannett Newspaper Group is NOT a BBB Accredited Business.

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