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Business Profile

Colleges and Universities

Rutgers University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted university to drop a class but got an error. I sent an email and now it's past drop day.

  • Initial Complaint

    Date:02/13/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bad customer service

  • Initial Complaint

    Date:07/15/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i registered for an online class in 2020, which Rutgers advertise as 100% online no in-person, when i got the syllabus, it stated you have to come to ************* to to take a mid-term and final. I tried to work with the professor, because i really wanted to take this course, I would have to come to ************* on march 13, 2020 in the morning. I explained to the professor i worked 8am-4pm mon-fri and what she is asking qualifies for ahybrid course. The catalog listed this class as online. I had to drop this hybrid class because Rutgers breached the contract and also promoted false advertisement. Rutgers is trying to garnish my wages because i couldn't attend this hybrid class. i want to know how can a class be advertised as an ONLINE course and the professor can make it hybrid and i am being penalized for this. I feel this is a breach of contract and false advertisement and i am going to seek a lawyer for compensation.

    Business Response

    Date: 08/05/2022

     

    The complaint claims that a course offered by Rutgers University was advertised as fully online, but in fact the professor required students to come to campus for midterm and final exams. While the complaint has been addressed to the *************** of ********* (GSE) at Rutgers University, ************* campus, our records indicate that the specific course that is being disputed is not a course that was offered by GSE. Our records indicate the course in question was a Psychology course offered by another academic unit at Rutgers over which we have no jurisdiction.

     

    ******

    Customer Answer

    Date: 08/05/2022



    Complaint: 17573703


    I am rejecting this response because: Can it be forward to the right department.




    Regards,


    *************************

  • Initial Complaint

    Date:07/06/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bad customer service and rude people who work there i want them call me on my phone

    Business Response

    Date: 08/05/2022

    ************ is welcome to contact me directly to discuss his experience and concerns.

    Customer Answer

    Date: 08/05/2022



    Complaint: 17531025


    I am rejecting this response because:what the phone number and can you call me next week like Monday after 1pm




    Regards,


    *******************

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