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Business Profile

Baby Accessories

The Betesh Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

This profile includes complaints for The Betesh Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Betesh Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WiFi brezza has a warranty. Was defective. They told me to cut the cord - send a picture and then they would send a new one. Did everything correctly. Never got a machine or response. Contacted. Hard to reach Said out of stock of that machine. Offered one that cost LESS but no refund on difference. Then later said in stock. Sending soon. Still no machine. Have a baby I cant use machine for MONTHS. Still no machine. **************** number you wait on hold then it hangs up. Made me break the machine then didnt send another

      Business Response

      Date: 03/13/2024

      We sincerely apologize for the inconvenience and frustration you've experienced with our WiFi Brezza machine warranty process. This is certainly not the level of service we aim to provide to our valued customers. We have escalated the issue to our Baby Brezza ****** team as they handle all inquiries and warranty claims from ******. We assure you that your concerns have been escalated to the relevant department, and they are actively working to resolve the issue. 
      Please accept our sincerest apologies once again for the inconvenience and frustration caused. We appreciate your patience and understanding as our ******** team work to rectify this situation promptly.
      Thank you for bringing this matter to our attention.

      Customer Answer

      Date: 03/13/2024


      Complaint: 21413482

      I am rejecting this response because:

      I did not get to use the product for the time I needed it for


      Regards,

      *********************************

      Business Response

      Date: 04/16/2024

      We have received a response from Baby Brezza Canada that a resolution was offered. Please let us know if a resolution was not agreed to. 

    • Initial Complaint

      Date:08/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a BabyBrezza Instant ****** as a baby shower gift in November 2022 when my daughter was born. It stopped powering July 2023 (within the 12 mo manufacturer's warranty). I emailed customer service as their website states to do. Received a reply on 7/26/2023 stating I needed to respond with Lot #, and full contact info. I responded that same day. I have not received any further communication. I have sent three follow-up emails since asking for an update on the claim. I have already gone ahead and had to re-purchase the item myself as it's overall a very convenient item we love having. I'd prefer to be reimbursed for the one I just had to purchase myself, however I would also accept a replacement. I did keep the nonfunctioning one if they'd like it returned. I overall am just disappointed in the lack of communication. LOT#NJ269B2222

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a smart soothing mat from them in March and have been having issues with it randomly shutting off. Sometimes after just a couple seconds of running. *** contacted the company via email twice over 3 weeks then tried posting to their social media and finally got a response. I sent them all the info they needed and now theyve disappeared again. Unfortunately, I have a bottle maker, sterilizer, bottle warmer, and smart soothing mat from them and every time Ive had a formula question its taken weeks and several emails to get a response. Im over this company and will not purchase again.

    • Initial Complaint

      Date:05/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This occurred in April 2023. The BabyBrezza Superfast Sterilizer and Dryer was used correctly but despite this began to smoke and release a harsh chemical burning smell. Additionally, customer service has been abysmal - they made me jump through hoops to activate my warranty and tried to find every loophole to avoid honoring my warranty, even going so far as to ask me to activate the unit again and take a video of it in my home showing it smoking - ridiculous. This is a health and fire hazard that is endangering the lives of children. It is clear from some short online research that this product is highly defective across multiple units as this burning issue is extremely common. Public authorities NEED to ban this product before it kills a child or their family by starting a fire. Additionally, their customer service is horrible. Making me call multiple times to check on the status of my warranty / refund. As of May 10, 2023 I have yet to receive any warranty / refund despite having shipped the product back to them over 14 business days ago. They do not respond to email and their approach is to make it difficult for people who wont want to go through the hassle of all this just to get their $150-$200 back. Going to waste another hour today calling them to check on the status of my warranty, even though they should be the ones keeping me updated. Awful. Do not ever buy a BabyBrezza product or you are up a creek without a paddle if and when something goes wrong.

      Business Response

      Date: 05/16/2023

      We have reached out directly to the customer and we appreciate the recent conversation with our team. A refund for the Superfast Sterilizer Dryer was processed on 05/03/2023 and has been credited back to the original method of payment. We deeply regret any inconvenience or difficulties our customer encountered, as they do not align with the quality we strive to provide with our product. We have since taken steps to enhance our warranty process, aiming for a more satisfactory customer experience. We apologize for falling short and missing the **** on this interaction.

      Regards,

      Baby Brezza


    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a brand new baby Rezza bottle dryer and sterilizer After two uses Im having issues with the machine my baby is 3 weeks old I contacted the company twice on 4/16 and 4/17 To initiate a warranty claim no response yet

      Business Response

      Date: 04/20/2023

      Dear valued customer,
      We apologize for any inconvenience you may have experienced with our bottle dryer and sterilizer. I'm sorry to hear that you have already experienced issues with your product after only two uses. I can assure you that this is not the level of quality we strive to provide our customers. Please know that we take all warranty claims seriously and we are doing our best to respond to your inquiries as soon as possible. A warranty email was sent yesterday. Once we receive a response to that email, we will be able to proceed with your claim. In the meantime, if you have any additional concerns or questions, please do not hesitate to reach out to us. We are committed to resolving this issue for you and ensuring that you have a positive experience with our product.
      Thank you for choosing Baby Brezza brand and for bringing this matter to our attention.


      Sincerely,
      Baby Brezza Customer Care.

      Customer Answer

      Date: 04/21/2023


      Complaint: 19951420

      Please see attached information needed to process warranty claim the item was just received at my baby shower one month ago it was a gift 

       

      The malfunction already ruined two bottles so no video will be provided 

       

      basically  the fan button heats everything to the point where the glass is so hot I cant touch it, and there shouldnt be any heat at all, its just an air dry button 

      Replacement address is 

      Christi Femera 

      **********************************;

      ******* ** 07013

      Regards,

      ***************************

      Customer Answer

      Date: 04/21/2023

      Lot number on the unit is LOTH N/28AB

      So the fan button heats everything to the point where the glass is so hot I cant touch it, and there shouldnt be any heat at all, its just an air dry button 

      Business Response

      Date: 04/24/2023

      Thank you for reaching out to us. Our team is preparing a replacement for you. You will receive an email shortly. Please note that the air dry function does heat up the air in order to dry the bottles. All further inquiries can be responded to via email or if you choose to contact us via phone. Thank you for your understanding and support. 


      Regards,


      Baby Brezza Customer Care. 

      Customer Answer

      Date: 04/25/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:04/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought the Pro Advanced Formula Dispenser. We just used water to try, however, after days. The water from the dispenser still has a strong plastic taste. We tried to contact customer service but never got any response. We want to return it for a refund.Order: ******

      Business Response

      Date: 04/19/2023

      Dear Valued Customer, 

       

      I'm sorry to hear that you've had trouble with the  Formula Pro Advanced Formula Dispenser and that you haven't been able to get a response from our customer service team. One of our agents reached out to you via email a few moments ago with instructions on next steps to take in order to proceed with your refund. 

       

      Regards,

       

      Baby Brezza Customer Care. 

      Customer Answer

      Date: 04/19/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **************

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Formula Pro Advanced as a baby shower gift. The product displays error code E4 and will not create a warm bottle. Clearing the error does not resolve the issue. I am within the warranty period and have been calling and emailing **************** for 2 weeks and have not received a response even though their automated response says a reply will come within "the next few business days". I would like a response from **************** and their warranty honored.

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the baby brezza sterilizing machine as a gift. The machine never worked. I left a message through the website that prompted a customer service e-mail several days later. The representative asked for more details including photos which I've sent. I've not been contacted since. I've followed up several times and still no response. I have a brand new broken baby brezza product.

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/15/2022 I purchased a Smart Soothing Mat for my granddaughter in hopes having a heartbeat rhythm assist in sleeping. The Mat was opened and tested with no success. I called the company today 11/29/2022 requesting a return authorization and refund. Company policy states no refund only credit for the company. There are no additional Baby Brezza items needed and I requested a full refund. It was stated that will not happen. Unfortunately I looked at the BBB AFTER talking to the company and learned how horrible Baby Brezza/Betesh Group is. I would like a full refund of the $79.13 upon return of the item. By the looks of things Baby Brezza/Betesh group is slow to respond/if a respond is provided - so my return will be outside of the 45 days. There will need to be an exclusion due to the slowness of the company response. Thank you - ********

    • Initial Complaint

      Date:11/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Baby Brezza sterilizer. Unfortunately, the product broke shortly after purchase. I went through a lengthy warranty claim to only have the replacement item stop working shortly after again. I have emailed and called Brezza customer support countless times. At this point, I request a replacement unit be sent immediately and old one will be sent back if desired. I have never dealt with such poor customer service. What makes it worse is considering babies and children rely on some of the products provided by this company. Truly sad.

    The Betesh Group is NOT a BBB Accredited Business.

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