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Business Profile

Banking Services

GTE Financial

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Rhonda D

    Date: 06/09/2023

    This credit union is clearly not interested in its customers and is interested only in making money. You are better off using another credit union. An error was made in the submission of an *** to pay my car note. This resulted in my bank not being able to match my account to have the funds debited from my checking account and paid to GTE. The *** was returned and I was charged a $40 fee by GTE. I called GTE and was able resubmit the *** correctly the second time. The funds were remitted to GTE successfully and my car note was paid well before the due date. I have never been late or missed a payment for this car note. *** REFUSED to reimburse me the $40 which I feel they should have, given the fact that the funds were not returned due to insufficient funds. They are also now charging $12 dollars to pay your loan using a debit card. This bank definitely is demonstrating that they are more interested in earning money from fees than providing outstanding customer service (which would separate you from the crowd) . I will definitely look elsewhere for my other financial needs in the future.

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