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Business Profile

Credit Card Merchant Services

National Retail Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Merchant Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Case Reference: ******* Details:I called NRS early this morning to enable ****. The support team transferred me to the integration team. I have been on hold for over 3 hours. I tried calling from a different number and found out the integration team is out for the weekend something I was never informed of on my first call. Instead, I was just blindly transferred and left on hold.This is extremely unprofessional. The support team refuses to help and just transfers or puts callers on hold until they give up. This is unacceptable, and I want urgent action taken.Requested Action:I want an apology and a resolution to my issue without further delays. NRS must improve communication and train staff to handle customers better

    Business Response

    Date: 04/28/2025

    Dear ***** ****,

    Thank you for bringing your concerns to our attention. I'm truly sorry to hear about the inconvenience you experienced with our integration services, and I completely understand how frustrating delays can be.


    Im glad to see that our support team was able to successfully resolve the issue, and your integration was activated on April 7th. That said, I acknowledge that the process did not meet your expectations, and I apologize for any confusion or disruption caused.


    Please note that our ********************** is not available on weekends. We recognize that this wasnt clearly communicated, and we are taking steps to ensure that our sales team is fully informed going forward so future requests can be submitted on time and delays avoided.


    If theres anything else I can assist you with or if you have any additional concerns, please dont hesitate to reach out to me directly at ****************************************.

     


    Warm regards,
    ******** ****

  • Initial Complaint

    Date:09/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January of this year we purchased the system when they had $199 special. We only wanted one however received two and were told it was buy one get one free with cash discount pricing. Since cash discount pricing in illegal in ** we changed later in April with their standard pricing which we were promised to only get 2.59% fix no additional cost. Sincethen we not only got so many hidden charges, they charged me additional $1000 for POs System, whenever I called they said to return one and we will get our$500 back. It has been multiple phone calls emails in last six months.we still dont have our money back they did receive the equipment back that we have proof of.We were promised next day funding which is not happening they holding our funds for 48 hours and making an excuse that our bank is holding which is wrong. No banks holds ACH ji know for sure since my spouse is in banking system for 35 plus years.we have had made multiple phone calls and not getting any were. Yes I can change not use their system however I need to settle this first. People who works for them are rude. When you have problem and asking them for help or complaints they start speaking in Spanish because they know we do not speak or understand Spanish. We need a phone call from their complaint department and need all the money refunded to us that they have changed us illegally.

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased smoke shop on 12/18/2023 and we had to do transfer for the *** system from old owner to our name and we spoke with the NRS company to do the transfer with agent her name is ********************* and she charged us fees $646.50 and we surprised this morning on 1/3/2024 that the system is not working because its expired!! We called them for two hours they transfer us from here to there and nothing is happening and my business is froze we cant take customers. Very unprofessional and unacceptable way to treat us like this and I am trying to call this agent again she doesnt want to answer and they keep telling me she is busy and the other team on meeting and they give you a call and they are never.

    Business Response

    Date: 01/15/2024

    Dear Customer,

    We appreciate your time to send this complaint for our review.

    We are very sorry to read your bad experience with our technical department, but I see the transfer was completed succesfully on 01/03/2024.

    If you have any questions or if I can help you with anything further, please do not hesitate to contact me at *********************************.

     

    Best Regards,

     

    *************************

    Quality Control Senior Lead

    Customer Answer

    Date: 01/15/2024


    Complaint: 21091820

    I am rejecting this response because:

    I requested $646 to be refunded to me because the transfer happened two weeks after we already signed and they forgot to do the transfer on time and that result to close the business for 6 hours to finish this situation in addition to that no one was aware of the problem and they informed me that the problem is from my internet connection and I had to call the internet and was no problem from their side, what a waste of time and loss of money?

    Regards,

    *************************

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pi-it-ful customer service, truly pitiful. Been waiting a month for the *** training appointment. Got the appointment, person called who was half asleep, could not understand, speaking half English and half something else. Told him to call back at the scheduled appointment time because we have to have people come in to cover while the 2 hour training they said it would take. Never heard back. Called company and then they said we missed the call and need to reschedule. Lier's.Truly pathetic customer service at this point. Still waiting.As with the other review it appears we've have been scammed

    Business Response

    Date: 02/24/2023

    Dear *************

     

    We are sorry that you had a bad experience with our NRS Appointments. One of our specialist called  you on 02/06/2023 to complete the *** training/installation and we received the feedback that all was working good.

    Your feedback is very important to us and help us to improve, we hope everything is working fine with our services.

     

    Please let us know if you need anything else.

     

    Sincerely,

     

    ***********************

    NRS Quality Control Lead

     

     

     

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