Complaints

This profile includes complaints for Audible's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Audible

  One Washington Place Newark, NJ 07102

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  Audible

  1 Washington Place Newark, NJ 07102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly signed up for an Amazon/Audible subscription on Nov. 2nd. The following day I received an email thanking me for enrolling in their offer. I immediately tried to cancer and since Nov 3rd making multiple attempts to cancel have not received any satisfactory response. Audible says to contact Apple and Apple says to contact Audible. I have since received notification that I will be billed on Jan 3rd, ****. I am contacting the credit card company to inform them to refuse payment to any and all bills from Audible

  Business Response

  Date: 12/07/2023

  Hi ***, 

  Without contact information we are unable to locate and assist with the customer request. This matter can be resolved by a phone call to Audible at ************** or by going on line at Audible.com. 

   

  I hope this helps. 

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I truly like audible but cancelled my membership. The first issue is one credit cost me $17 a month with tax which I was fine until I noticed some of the books are way cheaper as cheap as $4 if you just buy them while they charge you a full credit =$17 . If you use your credit. So I cancelled the plan all together. Received alert I could receive a better deal of 2 credits a month for $22.95! It doesn't work they are trying to make me stick with the $17 plan for one credit! No matter what plan you pick if it's better than the one you have it doesn't work. Upon this I used the chat box only for them to say they don't know what happening and it doesn't work for them either. So if they don't care to fix I don't care to keep my membership.

  Business Response

  Date: 12/07/2023

  Hi *********, 

  Audible constantly tries to improve our listeners experience. I have taken your experience and given it over to our development department. Due to the volume of request they receive, I will not be able to update you on your request. You do have options of different memberships that *** work for you. However, if you wish to cancel your membership, you can respond to this email, or our ************* team is available to assist you from 8:00 am to 12:00 pm EST, 7 days per week by phone. We encourage you to please visit the following web address to contact us or you *** call **************. We also highly recommend you visit our online *********** for answers to commonly asked questions and topics. 

   

  Awaiting your response. 

   

   

   

• Initial Complaint

  Date:11/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found there is charge of $5.95 shown on my card from "audible amzn.com/bill" on 11/22/2023 and I believe it is a monthly subcription charge. But I don't have any account setup with amazon/audible at all, which means it is not me to order that subsription. so I called the audible customer service today on 11/24/2024 to report this issue and provided the bank transaciton confirmation code --9 digit code) and ask them to refund the charge and cancelled the subcription. (it should be somebody else stolen my card number). However the representative said they are not able to allocate the user and keep asked me the email related to the charge. How can I be able to know who stole my card number? The representative said what I can do is to dispute from my bank and he doesn't care if somebody stole my card. Yes, I reported this to my bank and dispute the charge already, however I just wonder if audible/amazon can do something help to allocate the person who stole the card info. thanks!

  Business Response

  Date: 12/12/2023

  Hello ***, My name is ******* and I received your complaint regarding the charge you received from Audible. I was unable to locate an active Amazon or Audible account associated with the email address ********************** If you happen to use a different email address as your Amazon sign in, please send your request for a refund from that email address to exec-********************************** and use the subject line Audible BBB Escalation/ Complaint ID#********/JE for faster processing. If you do not have an Amazon account, please provide the following information: 1. Date of the charge(s) 2. Amount of the charge 3. Last 4 digits of the credit card that was charged 4. The transaction ID number associated with the charge from your bank statement. If you would like to discuss this via telephone, I am available between the hours of 9 am to 6 pm EST Tuesday- Friday. Please leave your number and the best time to reach you and I will give you a call.

  Customer Answer

  Date: 12/16/2023

  
  Complaint: 20912994
  
  I am rejecting this response because:
  

  I exchanged the email with ******* and provided the information per requested, but the situation and answer is same. Audible requires me to provide/verify the account who stole my card information although the charge can be found by ******* in audible system. I just wonder whether audible can help to catch the person who opened the account in audible and did the fraud things by through audible charging system. 

  I dont think it makes any sense to ask the victim like me to provide account who stole my card. I think Audible has the capablity to help to stop this kind of fraudulent cases and help to catch those people who did fraud thing. If not , which means kind of help those people to do the fraud to the victim people like me. 

  Hope Audilbe can do something to stop the card fraud through its system. 

   

  Regards,
  

  *************

  Business Response

  Date: 01/03/2024

  Hello ***,
  
  Thank you for your response.
  
  I understand that you would like more information regarding the charges that you received. While I am able to locate the charge, I am unable to access the account because proper account verification cannot be established.
  
  As Audible is an *************** this matter was forwarded to our Account Specialist Team for review. I am suggesting you contact your financial organization for a refund as Audible and Amazon share payment and log in information and purchases can be made on Amazon as well.
  
  At this time this matter is resolved on our end. If you need assistance with a different issue, please let me know. I am here to help.
  
  

  Customer Answer

  Date: 01/03/2024

  
  Complaint: 20912994
  
  I am rejecting this response because:
  
  I have got help from my bank and filed the case to the bank fraud investigation depentment. However Audible won't even try to do the same investigation to catch the source/person/acount who did the fraud. I believe which can help to prevent the similar fraud issue to other people from this person or from audible system.  Unfortunately, I did not see the action Audible will try to do in try to improve in future.     
  
  

  Business Response

  Date: 01/03/2024

  Hello ***,
  

  Thank you for your response.

  I understand that you would like more information regarding the charges that you received. While I am able to locate the charge, I am unable to access the account because proper account verification cannot be established.

  
  As Audible is an *************** this matter was forwarded to our Account Specialist Team for review. I am suggesting you contact your financial organization for a refund as Audible and Amazon share payment and log in information and purchases can be made on Amazon as well.

  
  At this time this matter is resolved on our end. If you need assistance with a different issue, please let me know. I am here to help.

  Customer Answer

  Date: 01/03/2024

  
  Complaint: 20912994
  
  I am rejecting this response because:
  
  Let me ask a simple question. Does Audible/Amazon have the fraud investigation department? If 'Yes', please forward my case to them to catch the person, if 'No', then try to establish it if possible which can help to prevent the fraud from Audible/Amazon system. 

  Regards,
  
  *************

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card got stolen, cancelled it.. 2 weeks later got a new... accident sent me to hospital...Today I go on Audible sense I received an e-mail saying my credit card was not working.. I go to the website to enter my new cc info's. Learned I no longer have access to all the books I had bought... School books...my list has been complexly deleted!!! That is like buying a kitchen set and because you rent is late they still your kitchen set... You can`t take back what has been bought.Plus I need it for exams...

  Business Response

  Date: 12/07/2023

  Hi *********, 

  I am showing your library, but I think I know what you experienced. You would need to confirm you are signing into your ** marketplace and not the ** marketplace. Let's try this step, as long as you remember your password, please sign out of your Audible account on your device. When signing back in, you should see "Get Started", "Sign In", "Sign in with an Audible Username" and "Marketplace" click on the flag, chose Audible.com.ca, once you have chosen your "Marketplace" then you should be able to locate your library. 

  Please note, the titles purchased with a credit card are yours to keep. 

   

  Let me know if the steps above worked for you! 

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilize Amazon a lot. When checking my statement about a transaction, I noticed something called audible was appearing. . When calling to ask them what is audible, the representative said that audible was something to do with books and that they have been charging me since March 2019. I never authorize them to take any money nor have I ever ordered anything under audible during the 4 1/2 yrs and was being charged $15.94 all this time on a regular basis. All the time Im placing orders thru Amazon , Audible was billing me as well but I just noticed October 2023. I thought I was only being billed for my Amazon orders only. Not only that, over the course of the 4 1/2 yrs ever time I placed an order with Amazon using a total of 8 different credit and debit cards, audible was taking money out off these accounts without my authorization every chance they could because my information was on file under Amazon. I never had audible and never utilized any type of books under that part of Amazon. I have been communicating with audible for over 2 weeks now and finally today 11/7/23 I received $ ****** refund from them. This amount is not the full amount owed. This amount only covers as far back as 2021. Audible still owes me over 2 yrs in refund that they told me they could not go past what they already payed me and that this is all the refund I can receive. I told the representative that I want a full refund since the starting date of 3/2019 because they took it upon themselves to go into my different accounts and credit cards billing me with no authorization.

  Business Response

  Date: 11/08/2023

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days

  Business Response

  Date: 11/13/2023

   

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days

  Business Response

  Date: 11/17/2023

  Hello *****, 

  My name is ******* and I am a member of the ************** Team here at Audible. I received your complaint from the Better Business Bureau regarding your request for a full refund of membership fees that you were charged since March of 2019.
  
  On February 23, 2019, a 30 day free trial was started and the audiobook Getting Past the Affair was purchased with the credit. Since the membership was not canceled within the 30 day period, your membership renewed effective March 25, 2019 and you were charged $***** monthly. When customers sign up for any ****** services and membership, they are informed of the Conditions of Use of the membership and that other credit cards on the account may be charged to keep the membership active. I reviewed your account and noticed that between October 21st, 23rd, and 24th you contacted us to request to be refunded for the full amount of the fees that you were charged. At that time, you were issued a total of 25 refunds and an escalation was created to process remaining refunds. Based on review from our account specialist, 9 of those refunds failed and you had 29 more refunds that needed to be processed. You were granted 38 refunds in total and the refunded amount was $605.72. At this time, you are missing a total of 16 refunds.
  
  When refunds are issued, they automatically go back to the credit card that was charged. Since these refunds were not rejected, you will need to contact the bank associated with the cards for more information regarding the refunds. If your financial institution informs you that the refunds were not received or have been returned, please ask them to provide a written notice on company letterhead. The letter must include the transaction ID numbers associated with the refunds. Here is the information that you can provide to your bank:
  
  2 Refunds of ***** posted to MasterCard ending in 22
  
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 2wfYqKuGPgKmndl8eARw
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # CAvTqnpwzgCYTB6GA6jd
  
  1 Refund of ***** posted to **** credit card ending in 02
  
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 1AjfnqUW6JddhmlRGoS
  
  10 Refunds of ***** posted to MasterCard ending in 23
  
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # EBKfOg1RYDDhMBlI8MS9
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 3ewoGJOi5nzpYwhNeffU
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 1Tk7D8IbonzJKvFiXuuq
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 3HofYUkfIBbea6bx8lwq
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 1Pfro1ELnJWezLtQh3Fr
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 1Cov9IoC0iFazGKFsapp
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 2Rdq0DG4Zy2LN4243TJ4
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 2SDjLP1nKtthwJhlWbsA
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # ykofCsiK6RsCxXvgOizx
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 2R3A7wW4oUIsDL86zsll
  
  3 Refunds of ***** posted to ****** Store Card ending in 50
  
  Synchrony Bank does not supply us with a reference number for the refunds. The ******.com store card is issued by *************** their *************************** is in the best position to help with questions pertaining to refunds returned the ****** store card. Please contact Synchrony Bank's ****** Store ********************* at ************** (24 hours a day, 7 days a week). If you don't have your card number, just say "I don't have it" or something similar to reach an agent.
  
  I will continue to check our system to see if the refunds are rejected, however, I recommend contacting your bank's research and recovery department as soon as possible regarding these refunds.
  
  If you have any questions or concerns, please let me know. I am available Tuesday-Friday between 9 am to 6 pm EST and will be able to speak via email or telephone. Provide your number and the best time to reach you and I will be sure to get in touch with you.

  Customer Answer

  Date: 11/24/2023

  
  Complaint: 20839485
  
  I am rejecting this response because:
  The business wants me to go back to follow up with old bank accounts and old cards I no long have.  I want a straight refund like the previous refund deposited into my current bank account or a check Thru mail. All money that is owed I want back in my current account asap.  It is not fair it was taken off my cards and bank accounts over the coarse of 4 and a half years, no activity whatsoever and no letters were ever send to my home or email in regards to any audible transactions .
  
  
  Regards,
  
  *********************

  Business Response

  Date: 11/28/2023

  Hello *****,

   My name is ******* and I am a member of the ************** Team here at Audible. I received your response from the Better Business Bureau regarding your request for a full refund of membership fees.

  
  I reviewed your request and noted that you were issued a total of 16 refunds were still missing. Refunds are automatically issued back to the credit card that was charged so you will need to contact the financial institution to request an update on these refunds as our system shows that they were deposited. If your bank or credit card company state that they have not received the refunds or have rejected them, we will need written verification from them on their company letterhead stating that fact. Once this information has been received, we will be able to move forward with processing additional refunds. Here is the information regarding your refunds:
  
  2 Refunds of ***** posted to MasterCard ending in 22
  
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 2wfYqKuGPgKmndl8eARw
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # CAvTqnpwzgCYTB6GA6jd
  
  1 Refund of ***** posted to **** credit card ending in 02
  
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 1AjfnqUW6JddhmlRGoS
  
  10 Refunds of ***** posted to MasterCard ending in 23
  
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # EBKfOg1RYDDhMBlI8MS9
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 3ewoGJOi5nzpYwhNeffU
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 1Tk7D8IbonzJKvFiXuuq
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 3HofYUkfIBbea6bx8lwq
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 1Pfro1ELnJWezLtQh3Fr
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 1Cov9IoC0iFazGKFsapp
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 2Rdq0DG4Zy2LN4243TJ4
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 2SDjLP1nKtthwJhlWbsA
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # ykofCsiK6RsCxXvgOizx
  Refund Unconditional Deposit - Transaction reference number: *********************** / Order # 2R3A7wW4oUIsDL86zsll
  
  3 Refunds of ***** posted to Amazon Store Card ending in 50
  
  Synchrony Bank does not supply us with a reference number for the refunds. The Amazon.com store card is issued by *************** their *************************** is in the best position to help with questions pertaining to refunds returned the Amazon store card. Please contact Synchrony Bank's Amazon Store ********************* at ************** (24 hours a day, 7 days a week). If you don't have your card number, just say "I don't have it" or something similar to reach an agent.
  
  At this time, the refunds have not been rejected by the bank and we will need the requested documentation to move forward. If you wish to discuss this matter further, please let me know. I am available Tuesday-Friday between 9 am to 6 pm EST.

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a promotion for one month free, and thought I had cancelled it on time. However, I recently saw that I was charged and after 6 attempts of calling in I have gotten nowhere with them (customer service reps dont speak or understand English, they REFUSE to pass me to a supervisor upon request, etc.).I just want a refund and want them to stop fraudulently charging people!

  Business Response

  Date: 11/01/2023

  Hi *****,

  I can confirm your membership has been future canceled November 28, 2023, an automatic email was sent to ***************** Also, your refund totaling $14.95 has been processed. Depending on your bank, you will receive your refund within 7 to 10 business days.  

   

  Have a healthy day! 

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Audible for more than 10 years paying a monthly fee for "credits" each redeemable for the purchase of 1 book. Recently audible deleted 5 of my credits, refused to put them back on my account or issue a refund. I asked to speak to a supervisor and was told by the supervisor, they would not issue a refund or return the credits. I am requesting a refund of $75

  Business Response

  Date: 11/01/2023

  Hello *****,

  This is ******* and I am from the ************** Team here at Audible. I received your response to ***** from our team at Amazon regarding your account and I am reaching out to help.

  I reviewed your recent interaction with members of our team and noticed that you contacted us on October 31, 2023. During that phone call, you were informed by our representatives that the credit card on file expired and as a result your account went in delinquent status and your membership was canceled by the system. During your call you requested refunds for the membership fees or to have the credits reinstated. Since credits are considered a membership benefit, our agents informed you that you would need to activate a membership either via a 30 day free trial or a 1 month gift membership and the credits would be added back to your account.

  I understand that youve requested refunds for previous months of membership. Based on review, I can confirm that on August 21, 2023, the credit membership benefit was used. Due to this usage of your membership benefits, as per our Conditions of Use (**********************************************************), we are unable to issue a refund for your membership charge(s) for any month(s) of active usage, and we cannot make any additional exceptions to accommodate your request.

  On my end, I can place your account on a 1 month gift membership and reinstate the lost membership credits. I recommend purchasing some books from your wish list to use the credits before the membership expires. Although the membership will be inactive by the end of the month, you will still have the ability to listen to any books that you have purchased.

  Please let me know how you would like to proceed. I am available Tuesday-Friday between 9 am to 6 pm EST. If you would like to discuss this via telephone, please provide your number and the best time to contact you and I will be in touch.

• Initial Complaint

  Date:10/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was transferred to audio rep by Amazon and was just speaking with an audible rep and was disconnected. They did not attempt to call me back. Ive canceled my membership for audible 3 times via Amazonbut the $15 a month charge has continued to be charged for years. Audibles practices are predatory. The credits that you pay for can only be used if you continue to pay membership fee. This is how they get you. They dont allow you to use your credits that youve paid for if you are not actively paying a monthly fee. Audible has received thousands of dollars from me over the yearsdo you know what I have for those thousands? Probably about 20 audio books. Thats it! If this is not predatory, I dont know what is. What a complete scam! There should be a class action lawsuit against this company for such practices. Please cancel my fricken membership once and for all!!!!!

  Business Response

  Date: 11/07/2023

  Hi ******,

  My name is Sonserae with Audible ************** Team, I am reviewing your experience. I can confirm you are set to have your membership canceled effective November 17, 2023. When canceling your Audible membership, any remaining credits are asked to be used as they will be lost since they are part of your membership benefits. However, since you are set up for a future cancellation, you would have more time to use your credits before the membership benefits end on November 17, 2023. If you would like your membership canceled before this date, please let me know and I will honor your request. For more information please click on this link of our Conditions of Use **********************************************************.

  Awaiting your response.

  Sonserae

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't have a account with them but suddenly I got charged ***** on my debit card and called but they weren't helpful and tried saying someone used my card they kept saying they can't help me called Amazon they say they don't see the transaction I have to call my bank on Monday to dispute it. looked online and more people have the same problem

  Business Response

  Date: 10/18/2023

  Hello ********,My name is ******* and I am a member of the ************** Team here at Audible. I received your complaint from the Better Business Bureau regarding your request for a refund for a charge that you received from us.I reviewed your account and was unable to see an active membership or Audible related charges. If you happen to use your credit card on a friend or family member's Amazon account, your credit card may have been used as a back up payment.You can manage which cards to include as backup payment methods or opt out of having any cards used as a backup payment method by visiting the 'Manage Backup Payment Methods Settings' page on Amazon.com (***********************************************)To learn how to add or edit your payment information, please follow visit our ************ ******************************************************************************************************* I was unable to locate the charge on your account, I recommend contacting your bank and requesting a refund of the charges as well block all future charges from Audible.If you have any further questions regarding this matter, please let me know. I am available 9 am to 6 pm EST Tuesday- Friday and will assist you during that time.

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/6 my credit card was charged by audible $8.59. I had an account with them years ago and cancelled. Once before they randomly charged my card and I had to address this issue and deleted all credit cards associated with audible. Today I see they charged me and I go on audible and it says I don't have an account by lo and behold they have my credit cards on file as well as my kids credit card on file. I deleted the cards AGAIN and will be disputing these charged with my bank and going to the attorney general with my complaints. This is fraud and the company should be held responsible.

  Business Response

  Date: 10/17/2023

  Hello *******, 

  My name is ******* and I am a member of the ************** Team here at Audible. I received your complaint from the Better Business Bureau regarding your request for a refund for a charge that you received from us.
  
  I reviewed your account and was unable to see an active membership or Audible related charges. If you happen to use your credit card on a friend or family member's Amazon account, your credit card may have been used as a back up payment. You can manage which cards to include as backup payment methods or opt out of having any cards used as a backup payment method by visiting the 'Manage Backup Payment Methods Settings' page on Amazon.com (***********************************************)
  
  To learn how to add or edit your payment information, please follow visit our ************ *************************************************************************************************.
  
  Since I was unable to locate the charge on your account, I recommend contacting your bank and requesting a refund of the charges as well block all future charges from Audible.
  
  If you have any further questions regarding this matter, please let me know. I am available 9 am to 6 pm EST Tuesday- Friday and will assist you during that time.