Complaints

This profile includes complaints for Audible's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Audible

  One Washington Place Newark, NJ 07102

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  Audible

  1 Washington Place Newark, NJ 07102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  customer service has wasted 2 mornings of my time. Spent 30 minutes on phone with a rep today had me verify my account while on my commute to work. Then transferred me without informing me or another rep. **** other rep then started from the beginning, and now I have to go into work...I don't have time to go through 30 minutes of verification to solve this issue for a 3rd time. Is this how they do business? I've tried to solve this issue 2x in the past week.

  Business Response

  Date: 04/02/2024

  Hi *******,
  

  We understand that you are unable to access your Audible.com account at this time. It appears your account is on hold pending further research. This could be due to recent unusual purchasing behavior. The quickest way we can help you unlock your account is to have you sign in to your account to access an online form.
  
  If you have access to a web browser please fill in the requested information. Once submitted, our account specialists will verify payment information provided and update you within 24 hrs.
  
  For further assistance, please email our Account Specialists at aud-*************************************** with your contact information in regards to the notification you received.

   

  Regards. 

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a one month trial membership with Audible. I want to cancel. my membership is linked to my Amazon account. When I try to cancel I am told to cancel through Apple. I do not have an Apple account. **********************'s automated system runs me in circles. I called customer service (outsourced to a call center) and they were mystified and unhelpful. I chatted with an agent--no help. I just want to cancel.

  Business Response

  Date: 04/01/2024

  I confirmed to the customer that their ********************** membership was initiated via Apple and that the cancellation would need to be processed via the Apple subscription page under the Settings tab on their iPhone. 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving a new phone I tried to log into my audible account. The app made me enter my password which I havent done in 5 years since I started the account. I cant reset the password because I no longer have the email I used when I signed up. I have attempted to call customer service 4 separate times. All times I have answered all Securoty questions correctly including address,last 4 books downloaded. For some reason I have been denied access to my account. I have asked multiple times why I am being denied access to my account with no answer. I have been hung up on 4 separate times. The last time I called it seemed I was getting somewhere until the operator found out about my previous calls and seemed to stop helping. I was on hold the last time for 33 minutes. My problem is not resolved and I have wasted 3 hours of my day on this issue. My family has been an audible customer for more than 10 years and we dont deserve this treatment. I have more than 30 credits on my account that I rudise to loose. This has been the most horrible customer experience. My account is under *******************

  Business Response

  Date: 04/02/2024

  Advised customer that as a subsidiary of Amazon, ********************** uses the same sign in credentials. For security purposes all account changes such as email addresses need to be processed by the Amazon Account Change Team. The customer account is in tact and all digital content is in their library. The account just needs to be properly verified for the customer to access. 

  Customer Answer

  Date: 04/02/2024

  
  Complaint: 21471888
  
  I am rejecting this response because:

  Their vetting requirement is impossible. I was able to successfully confirm my name, how many credits I had, the billing address of my account and the names of the last 5 books I downloaded and read in sequence and those answers still weren't good enough for the vetting process. They make it impossible for someone to gain access to their account if it has been open for a considerable amount of time. In my case It was opened well over 5-6 years ago and some questions would have been impossible to answer.  

  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 04/04/2024

  I emailed the customer and advised if they are unable to verify the information to Amazon regarding an email address they no longer have access to they will need to create a new Amazon/Audible account. The new account should be to an email address the customer does have access to and then a library transfer can be processed to the new account. Awaiting reply. 

  Customer Answer

  Date: 04/09/2024

  
  Complaint: 21471888
  
  I am rejecting this response because: If you emailed me I would love to know what email address you used because the one you have is obviously not in use for over 4 years? Also this option was not told to me over the 5 phone conversations I have had with your company. So If I create a new account which I actually told the person on the phone I actually has then why hasn't my account been switched over with my full credits intact? My new Audible account is under the following email address: ***************************** I look forward to you sending me the email you claim to have sent me already.

   

   

  Thanks
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 05/17/2024

  We have been able to confirm the customer properly cancelled their ********************** membership via Apple and have transferred over all of the membership credits (31) to the new Amazon/Audible account. We have also contacted the customer for additional information to complete the library transfer of digital content to the new account. Awaiting reply. 

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several years ago, I signed up for a free trial of Audible.i have been stuck ever since. I accumulated credits that I could not keep up with, audible will take these credits from you I found out.They rob you of a credit to take your money and give you the credit,with no way out,at least I thought.Despite numerous attempts to address my concerns and seek assistance from Audible's customer support, I received inadequate responses and no viable solutions.I was met with robotic responses and a warnings of losing all accumulated credits and the ability to return books if I cancel. got nothing but a couple credits back and told basically to **** it up.Every time my card changed, they got the numbers without me even giving it to them!?clicked a link to a promotion they were having and it took me to a page showing me all these different subscription options!EVEN a subscription options that would not accumulate credits!the subscription I should have been on,in order to get off the subscription all together.Audible had never informed me of these alternatives despite my repeated attempts to seek assistance.As a result of Audible's misleading practices, I have incurred significant financial losses over the years,on my already limited budget.I have invested an exorbitant amount of time, energy, and emotional well-being into resolving this matter.hours spent composing lengthy emails and engaging in frustrating conversations with customer support. Research in the issue. ********************** should have a record of my persistent attempts to address this issue I have told them That this is constantly effecting my life every single month. I should have been able to terminate my subscription long ago but Audible refuses to offer a straightforward cancellation process or provideother options available. Audible has scammed me out of time money and my mind. Their policies unjust, what will they do to fix this. Thats all I can fit here but all the emails they have received will tell the whole story.

  Business Response

  Date: 04/02/2024

  Hello *****,

  My name is ******* and I am a member of the ************** Team here at Audible. I received your complaint from the Better Business Bureau regarding your Audible membership and the level of support that you received and I am reaching out to assist you with this matter.

  In your Better Business Bureau complaint, you stated that you have made several attempts to contact Audible to assist you with your membership. I reviewed your account and contact history with our agents and noticed that on January 26, 2024, you reached out to us via chat to return "Seven Wonders of the Ancient World" and to discuss your expired credits. During that conversation, you received a 3 expired credits back to your account and had a total of 11 credits at that time. Also, you previously contacted our representatives On August 13, 2023 regarding expired credits. The credits were reinstated and your membership was placed on a 3 month hiatus.Audible members have many benefits that come with their membership. For example, you have the opportunity to place your membership on hold once every 12 months and during this time you will be able to access your membership credits. As long as your membership is active, you have the ability to have your credits reinstated as well as return audiobooks that you do not enjoy. Credits that you receive expire within 12 months of the day that they were issued. Customer are set notifications each month letting them know the amount of credits that they have and the number of credits that are set to expire.

  When customers sign up for the Audible membership, they are informed that we are an ************** and if the card you designated for your membership expires or is declined for any reason, Audible will charge a backup payment method on file with the Amazon account you used to join Audible. This avoids a disruption in your service. You can manage which cards to include as backup payment methods or opt out of having any cards used as a backup payment method by visiting the 'Manage backup payment method settings' page on Amazon.com.

  During my review of your account, I noticed that you are currently on our Audible Plus plan for $7.95 per month. With this plan, you have access to the Plus Catalog and have the ability to keep the credits that you previously acquired from one of our premium plans. At this time you are currently on the lowest membership plan that we currently have available. Since you are stating that you would need to make a change to your account for financial reason, I can offer you 2 options. The first option will be to place your account on a Hiatus for 3 months. During that time, you won't be able to access any titles in our Plus Catalog, but you will be able to use the credits on your account and contact us to return audiobooks that you did not enjoy. Your membership will auto renew at the end of the hiatus. The second option would be to cancel the membership effective April 25, 2024. You currently have 9 credits on your account and these would need to be used prior to canceling your membership. Even if your membership is canceled, you will always have access to listen to titles that you purchased with your credits or credit card.

  Please let me know how you would like to proceed. I am available Tuesday- Friday between 9 am to 6 pm EST. If you have any questions, and would like to discuss this via telephone,provide your number and the best day and time to reach you and I will be sure to give you a call.

  Customer Answer

  Date: 05/02/2024

  
  Complaint: 21471145
  
  I am rejecting this response because:

  You are telling me about two times I contacted support- which at least one of these were after I changed my membership to a lesser one- after years of trying to get help on what to do to get out of this trap.lets look into the ones relevant to what I just said. (The help would have been changing my membership to a lesser one years ago..) From the beginning to the end of your message, I see youre doing exactly what Audible did to me for years, and that is overlooking the core reason I am contacting. These two times you mention are times after I found out that I was misled for years about my options that I had. I do believe both of these contacts were after I independently downgraded my membership to a lower tier. Not knowing all this time this was an option until I clicked a Black Friday ad, that took me to a completely different page than it was meant to take me to, which was the different alternatives I was never told about. This action was taken after years of attempting to seek assistance from Audibles support team to resolve my membership issues (far more attempts than 2), which, if addressed earlier, could have prevented years of frustration and being stuck paying a membership, I made it very clear I wanted out of. In a pretty constant loop with support, as you will see when you look at all of the emails and chats, and yes, it has been so long I have been trying to get help you will find that I have changed my email attached to my Amazon account which changed this email too, during that time. Over the years, I bluntly expressed myself to the support team, stating my issue, how I thought this must be illegal to leave me no way out, and seeking a fair solution. One that would give me a way out. Yet, the response was always focusing on temporary fixes rather than addressing the root cause of my dissatisfaction. That is a secondary argument-Thats like a bonus to how bad this was. The issue is, as I said, I have been trying for years to get out of this membership. I have been contact support, stating exactly my issue Im having, my issues with the system in place, and greatly expressed my issue with how there is no way out and explained it from how I understood it to be. Seeking help, how I was trapped. Years ago when I first contacted about my expired credits, and wanting to cancel, I was quickly warned I would lose everything if I cancel. That was also when I realized I was paying for a membership and my credits were expiring for a large period of time and I wasnt aware. As soon as I became aware and tried to seek help I was not offered this subscription I found and am on myself. Then it went from there, this never-ending h*** So the credits wouldnt even exist right now, if I was given the information I know now because I would have Been put on a membership that does not accumulate credits and I would have left or decided I wanted to accumulate more and go back to the lesser membership before they began expiring. It should have been my choice to do that and support should have provided me this information I was seeking and did it. Like I said lets review all the times I have contacted support, go over all the times I asked for help on getting out of this trap, and telling them this is some sort of evil genius subscription that had to be illegal. all while no one tells me there is a way to solve my exact problem. No one ever said hey, everything you're saying to us, all the issues you have been bringing up for years with your sub and how it works and how youre stuck. Theres a membership to solve all of it, you dont accumulate credits, etc. Instead, they throw expired credits they said I didnt even have and that they said were all already given back, at me and not solve the core issue causing it. You must understand this from my perspectiveALL THESE YEARS, all the times I contacted and went on and on about this, all that time I'm thinking there was no solution to this problem I was having, I just thought someone had to make a way and I couldnt possibly be the only person trapped in this way. Im sure I even said many times things to that effectsupport knew all along there was a solution. Sometimes they would be like heres expired credits we will send your feedback up that ladder or whatever.. That is how deeply they acted as if there was no solution, they would send my feedback somewhere and maybe that would make a difference and make a change. NO because the solution already existed! I bet my feedback didnt ever go anywhere! I was thinking - if I complain enough they will create a solution, or eventually make one up. Like I said, get all one my messages theres far more than two, you could probably make a book out of them look over them. Let everyone see exactly what I said, how frustrated blunt and desperate I was, and the responses I got that was not offer in the membership I found, or any other alternative memberships. Besides a 3 month break which wasnt enough time to use thoroughly successfully use 18 credits or 10 or 8..which Im sure I said its not enough time. After trying it. So, lets stick to the core reason for my reaching out, support not being able to do that is what has gotten us to where we are now. Thank you for your response.

  
  

  
  
  
  
  Regards,
  
  *******************

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon blocked account because of incorrect charges Audible also would not let me use credits (2) took 1 year for Amazon to clear problem but Audible credits were not transferred. Called Audible want me to start inquiry again their records still show in dispute Just want my 2 credits. Now I want 2 crdts plus 3 for having to wait a year and having **** speak to me so rudely. Total of 5 credits

  Business Response

  Date: 04/01/2024

  Hi ******,

  As your account was put on hold by Amazon, Audible is a subsidiary of Amazon, which means, we are an ************** and the hold would apply to us as well. You have stated there was a hold on your account pending further research, this could be due to unusual purchasing behavior. The quickest way to have your account unlocked would have been to sign in to your account to access an online form. I would like to review your account you stated was on hold, would you be able to send the email for further review? 

   

  Awaiting your response. 

• Initial Complaint

  Date:03/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 12, 2025 Audible R66IN3NO2 ** 02 ********** ** Don't have an account with **********************. Never had an account with **********************.

  Business Response

  Date: 03/26/2024

  Informed the customer the membership charges were identified on an account the customer was unable to verify. Advised the customer if the card information was shared with a family member or friend to have them contact Audible to verify the account so we can access and process any refunds. If the card was not shared with a family member or friend Audible's recommendation is to contact their financial institution to dispute the charges. 

  Customer Answer

  Date: 04/04/2024

  
  Complaint: 21439156
  
  I am rejecting this response because:

  Unfortunately I have had this problem with multiple credit cards I use with my Amazon account.  Three years ago I shared a card with my daughter which did not even last a year I had her removed from my account and had a new card issued from Bank. Since then with whatever card I use with my Amazon shopping or video account a purchase pops up from Audible. I spoke with my daughter and she has an account with ********************** and is being billed by Audible and is paying Audible. So, why then are they continuing to track my Amazon account to which I have never had Audible. I am being held accountable for another person be it my daughter that has explicitly been removed from my credit card and Amazon Account. This is company fraud they are double billing.  This is erroneous billing.  The present card Audible billed is a locked card to which I have no purchases only paying off a loan. Must I close my Amazon Account for ********************** to stop tracking me and billing me for services of another party. I know of no other company that resorts to such practices. I would advise against such companies. 

   

  Please have Audible billing services stop attempting to track and bill me.  Audible should only be billing one party that of whom has an account with ********************** and if there's no payment close that account due to no payment. I want Audible to close the account of *********************** and if there is to be services of Audible from aforementioned party then open a new account would and finally have nothing to do with me. What do you suggest?  Audible just doesn't care the attitude and verbage was quite rude and unprofessional when speaking with them each time to resolve this issue.

  
  
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 04/04/2024

  Audible is unable to make changes to unverified accounts. Since the credit card information has to be manually entered and would also provide access to make purchases on Amazon, it is Audible's recommendation to dispute the charges with their financial institution. Especially, if the customer has not shared their payment information with a family member or friend,

• Initial Complaint

  Date:03/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an audible membership for several years and over that time I was subscribed to receive the monthly credits off and on. Regardless of whether or not I had an active membership, I always had access to my books that I had purchased with my credits. Several months ago, Audible locked my account and I tried several times to retrieve the account by resetting the password. It did not work. I attempted to call Audible but could not find a customer support phone number. I put off dealing with it until today. I was informed that my audible account was locked due to 'suspicious' activity. The only way to retrieve my account, is by confirming the last 4 digits and expiry date of credit card that I have not had or used in probably about 8 years. I told the audible rep this, and he told me that unfortunately I could not access my account then. I am floored! This is my account and these are my books I paid for and Audible can offer me no other way to access my account? I spoke to about 4 different audible reps today and they all told me different things. I wasted almost 2 hours between the phone calls and they have stolen my account from me and refused to help me get back into it. I would appreciate it, if audible would provide alternative means of verifying my account. I feel they have been dishonest in withholding my rightfully purchased library from me and not allowing me to retrieve my account. They have some of the worst customer service I have ever had to deal with. How can consumers have confidence in them as a company when someone's account can be so easily stripped from them.

  Business Response

  Date: 03/11/2024

  Hi *******,

  Since our usual password reset methods won't work for this specific situation, you'll need to contact our Account Specialists by phone, to manually update the e-mail address on your account. To contact us, visit ************************************ and follow the prompts. They're available between 3:00 a.m. and 8:30 p.m. PST.

   

  Awaiting your response. 

  Customer Answer

  Date: 03/11/2024

  
  Complaint: 21385045
  
  I am rejecting this response because I have already called several times and was told they would not give me access to my account. 
  

  I want assurance from audible that they will be block my account. 
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 03/13/2024

  Hi *******,

  I do understand your response, however, I am limited to assist on your request. As Audible is an *************** please use the attached link to  contact Amazon: ************************************ and follow the prompts.

   

  Have a healthy day!

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently cancelled my Amazon account which also voided my account with ********************. The issue is that I have been billed monthly for a $14.95 audible subscription since 2016 through which I purchased audio book (not rented) now I have no access and customer service is not able to move the books to my new account or see the old account at all. That 95 months/books at a rate of $14.95 that I lost totaling $1420.25. I am asking for a refund since all of the books I purchased are lost and customer service is not able to provide any resolution. I realize also that my account is not retrievable and I have not activated a new account so I am asking for a physical refund.

  Business Response

  Date: 03/11/2024

  Sent an email to the customer requesting information such as order ID numbers from any order confirmation emails or transaction ID numbers for any related Audible charge to help identify and/or verify the previous account. 

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Canceled my service last week and they still charge me a monthly renewal fee today at the begining of the new billing cycle.

  Business Response

  Date: 02/22/2024

  Hi *******,

  I will honor your request to cancel and refund your membership, however, I did not see a membership under the *********************** email. Have you ever used a different email when using Amazon, does anyone have access to your Amazon account such as a child or spouse, have you ever used your credit card on someones Amazon account? They may have forgotten to delete your credit card off of their account. What marketplace are you signed up with? I may need to locate you by the state or country your membership is under.
  

  
  Awaiting your response.

   

   

  Customer Answer

  Date: 02/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Audible's subscription model charges users for credits on a recurring basis, making it challenging to cancel or pause subscriptions. Cancelling means losing unused credits without a refund, which is seen as punitive, anti-competitive, and abusive to consumers. This coincides suspiciously with the time of American income tax distribution. To cancel, users must navigate through iTunes, adding unnecessary. Furthermore, they have made it impossible to access confirmation codes or login and this seems like a common practice at the moment. This practice should be illegal and the company fined!!!!!

  Business Response

  Date: 02/22/2024

  Hi ******,
  
  I would like to confirm your request before I process it. Are you asking for your membership to be canceled and membership fee(s) refunded? If youd like to cancel your membership online, you can do so by going to **************************************************** from your desktop and follow the steps provided. Keep in mind, deleting the app does not cancel your membership. Before you go, if you have any remaining credits available, we recommend using them prior to cancellation. Also, you can respond to this email and I will cancel your membership or you can contact us toll free at ************. 
  
  I would like to confirm your request before I process it. Are you asking for your membership to be canceled and refunded? 
  
  
  
  Awaiting your response.