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Business Profile

Sales Organization

Live Richer Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Organization.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined this on 30 October. I have been unable to sign in, I didn't receive an email to create an account. So with that said, I haven't received the services I have been charged for every month. I am being charged ***** every month on the 30th. I have had 3 payments charged on my account now. I have tried contacting them by email and phone and no one has contacted me. What can I do to stop payment and possible receive at least my last payment on 30 December? I really hate cancelling my card but if I have to I will. Do not use this company very poor customer service. ***************************

    Business Response

    Date: 02/08/2023

    We're sorry to hear ******* experienced issues with accessing her membership. An email address and password is required to register prior to submitting payment and confirming enrollment which is why an email to set up an account was not received. It was set up by ******* prior to payment. The first email and voicemail we received from ******* was on January 3, 2023. Her membership was canceled and a refund was also issued on the same day. When our team sent an email, we received an automatic email response informing us that *******'s email inbox was full and couldn't be accepted. We're sorry we've been unable to reach *******. However, her request for cancellation and refund has been granted. We'll be happy to provide files to support our case if needed. Thank you.

Live Richer Academy is NOT a BBB Accredited Business.

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