We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Kitchen Accessories

Prestige Stone Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Accessories.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Time line going on 2 yrs. Placed an order to have a monument prepared for my brother, he past away Nov 19,2020 we are now in 2023. Reach out to the company they gave us cost and we proceed with the transaction.I know we were coming out of covid but it should not take to long to prepare the stone.I have been calling and every every time I called, I would be told they are working on it, it will be done in a couple of month it been a couple of years, last I spoke with them was February, I was told by Marchi it will be done. March is about gone and nothing. Call today they say ***** or May. I had told them I want my money back and the stated that the material were already completed. So why haven't the stone been laid? I still just may file in small claim court for what they put ******* family through,Please assist in any way you can because it should not take this long to have a stone laid for my brother's final resting place. Thank you in advance for your attention in this matter.

  • Initial Complaint

    Date:02/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a stone for my mother in 2020 paid in full april 2022 cemetary foundation ready october 2021 . i have emailed , called , even went in person. THEY DO NOT CARE !! they say they will call you back NEVER CALLS . such disregard for the family sadness . i only want my mothers headstone WHAT I PAID FOR !!!!!!!!!!!! OR MY MONEY BACK !!!!!!!!!!!

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Ordered my mom's stone last year on August 2021. I gave them a deposit of 1000.00, and a check for $750. I was asked to paid the stone in full on march 2022. Which I did with my credit card attached statement. They keep promising every month that they are going to complete the job. I have been very understanding because of covid, but at this point they are full of excuses blaming their delivery guy. This is very painful, I just want to have the closure I didn't get the chance to have when my mom past away with COVID. So please I am asking you to help me do put an end to this process. I've them to refund me the money since they are not keeping their word, I just want to see my mom's stone on her grave.

    Respectfully,

    ******* ****** 
    P.S. I am at work right now, I would have to upload everything else at a later time.

Prestige Stone Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.