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Business Profile

Tents

White Duck Outdoors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The whiteduckoutdoors.com website offers a 10% discount in exchange for providing an email address. The exact verbiage on the site is "Want 10% off? Sign up to get 10% off your next purchase!" with a field to enter an email, then a submission button with the text "Let's do this!"

    I provided my email, and the email I received from the company contained a coupon code for 25 dollars off my next order. I contacted the company via online chat, and the representative indicated that the verbiage on the site meant I would receive this discount on my second order. I indicated that THIS is my next order, and this offer was made prior to my even selecting a product, so there is no way a reasonable person could infer that "next order" would actually indicate a second order.

    I believe there is simply a technical issue or an outdated offer on the site, and the person I chatted with was unwilling to actually put in any effort to look into it.

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible communication and follow up from company. Issue with order which could be easily resolved if we could only contact a live person (not a bot). White Duck Outdoors has no customer service phone number, no easy way to get resolution. Emails appear to be infrequently checked. Have attempted chats and FB messenger, no luck. Have been chasing bot responses for over two weeks for resolution.

White Duck Outdoors is NOT a BBB Accredited Business.

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