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Business Profile

Appliance Repair

Astre Appliance Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/3/25 - initial repair by ****, which didn't correct the problem. The dishwasher leaked water the first time it was used after the repair and I immediately called them.4/7/25 - They came about the leak and told me the dishwasher needs a circulation motor and they would get me a price.4/9/25 - I called them and they were still waiting on a price for the part.4/14/25 - i called again and told them I wanted my money back for the initial repair, which they told me they would return if I wasn't happy with the repair. They told me they would call me back later the same day or the next day.4/17/25 - I called again and spoke to *****. He said he would relay my concerns to ***** (one of the owners) about me wanting a refund and that ***** would call me the next morning.4/22/25 - I called again and spoke to *****. I voiced my displeasure with the company and stated again, that I wanted a refund. I spoke to ***** and ***** on the phone. They said they would replace the circulation motor for free, by the end of the week.4/24/25 - **** came by to install the circulation motor. He said he would come back the next day to install the kick plate. That night, the dishwasher did not clean the plates or fully dry the dishes. **** never returned the next day.4/28/25 - Spoke to ***** again. He offered to have **** come out and look at the dishwasher. I refused their offer and they said they would issue us a check "this week." They would drop it off or mail it to us.5/12/25 and 5/20/25 - answering machine/left messages about not receiving the refund check.5/30/25 - spoke to ***** again and voiced my concerns and frustration. ***** reported that he contacted **** (while I was on the phone with him) and **** had the refund check in his truck's visor. ***** told me that **** would drop the check off tomorrow. I texted them a timeline of my interactions with them.5/31/25 - I texted "***** said **** is to drop off our refund check today. Are you coming?' No response.

    Business Response

    Date: 06/17/2025

    Hi sorry for the back and forth. Glad I was able to close this out for you 

    Customer Answer

    Date: 06/19/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* *******

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired them to fix a valve in my oven. After several delays and return visits, the tech fixed the valve, but broke the clips that hold the panel on my oven while doing the repair. The tech requested that I give them full payment as the valve was changed and promised to return in 2 days to fix the damage he caused. Its now been 2 months, I payed them in full and my oven is being held together with duct tape thanks to the damage they did. They dont return calls and have not refunded any of my money or made efforts to fix what they broke.

    Business Response

    Date: 11/01/2024

    Job is complete. Customer was very happy 

Astre Appliance Service LLC is NOT a BBB Accredited Business.

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