Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke to the director on or about December 2022 and enrolled my son (17) for ACT tutoring. Was guaranteed he would substantially increase his ACT score of 23. He took 9 tutoring lessons (almost 2K), where he hardly ever had the same tutor twice (very inconsistent), times were changed frequently and most importantly, was hardly ever given homework to apply the practices/lessons he had learned. i expressed my concern to the center continuously and when he finally took the ACT test after the tutoring his score improved ONE point. I have called to resolve this matter and the only thing afforded was MORE TUTORING, at my expense of course. Extremely dissatisfied and certainly did not get what i was promised.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company stole our prepayment for a ****** plan. DO NOT PREPAY THIS COMPANY OR ANY OF ITS PARTNERS, FRANCHISEES, ETC.Huntington closed a location in *************, **, with absolutely zero notice or communication in December, 2022 (they sent an email saying they were closed for the holidays, and would re-open on 1/2/23. They simply never re-opened). It turns out that it was closed after allegations of a 23 year old tutor began an inappropriate relationship with a 15 year old student, which is amazing to have to find myself on ****** (********************************************************************************************************************************************************************) instead of have some sort of proactive communication.I have spent 4-5 months now trying to figure out what the heck is going on, and have met complete silence from Corporate. The call center escalates me to a manager, who never calls back. Emails and web inquires have met complete silence. This is not a customer care **********************, this is simply a sales center.What am I supposed to do with my several thousand dollar prepayment for a tuition plan that has simply vanished? I talked to the ** AG, and they recommended a civil claim, which I am looking into, but I just want a refund of money that was simply put, in my opinion, stolen from me. I'm almost certain if I ever do hear from them it is going to be a 'each facility is individually owned and operated, so not our problem', which is the stance a company takes when they want to be absolutely certain to never get another dollar out of me, and to have me spreading the word to everyone I know.I highly recommend not having anything to do with this company, and most certainly do NOT prepay them for any services. Corporate does NOT stand behind their franchisees that are trading on their name.

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my refund from this school for the last 8 months. I have been lied to everytime I talk to the owner. I was also told I had to wait until he cashed in is 401 that he did not have my refund. How is this school operating? The teachers seem to be good , however this owner is horrible. Now he won't even talk to me. I have other people who have the same issue which I have contacted who are due refunds.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/14/2022, I spoke with ************************* via Zoom to discuss test prep tutoring for my daughter. At that time, I informed Ms. ******* that we had several conflicts with attending tutoring every single week. I understood that as long as I gave sufficient notice, those tutoring appointments could be rescheduled. This was particularly important b/c my family already had several trips of a week or more in duration scheduled. This included not only a family vacation in June, but also our son's graduation week at the **** as well as a week at ********** in **********, *******, for the daughter for whom test prep was being arranged that was purchased several months prior to speaking with anyone at Huntington. In spite of what I was led to believe, and in the absence of any provision of policy, I was told by the franchisee that my daughter is out of tutoring time. When I suggested that is not correct per my records, I was given a listing of all of her sessions including the ones for which we gave notice. They are all charged against our account. I was told it is a "corporate policy" that absences still incur the tutoring fee WHETHER OR NOT NOTICE IS GIVEN. I promise you I would have had issues with this when initially arranging the service. While I am VERY unhappy with the inadequate service provided by Huntington's franchisee in *******, *******, I am equally dissatisfied with the response I am NOT getting from Huntington's corporate office. Despite emails and phone calls, I cannot get a live person to respond in any manner to me. I need someone from Huntington to contact me regarding this. I expect a refund of the money that I was charged for those sessions for which I gave notice. There are 3 2-hour sessions for which I gave much more than a week's notice. There is an additional session that we missed that was due to illness. In that instance, I had to call and cancel the morning of her session.