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Business Profile

New Car Dealers

Mercedes-Benz of Paramus

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mercedes-Benz of Paramus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mercedes-Benz of Paramus has 2 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a vehicle from this dealership originally we were told they could transfer paperwork and registration to Pennsylvania we were charged $799 for this service and we were told they were unable to do the transfer and also charged us for $65 paperwork fee. We are seeking reimbursement of $799.00 fee. We also learned upon receipt of the vehicle that it was never transferred out of prior owners name breaching their security and not allowing us to fully utilize our vehicle we were told we have to return to Mercedes to have programmed. We are so disappointed with the sales process responses and information. We are seeking total of $1000 reimbursement for time inconvenience and miss information. In addition the computer system has not been st up and we were told by salesman Adham that we could go to any Mercedes dealership and they could do it for no fee speak to concierge. We phoned Wilkes Barre PA Mercedes and we’re advised fee if $100 that it should have been done prior to receiving the vehicle. We are so very upset the time and frustration is unbelievable. We traded in a car and paid cash for new car. We feel we have been taken advantage of. Seek 1000.00 to resolve this matter.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased a new Mercedes in *************************** to purchase a used certified 2020 Mercedes. I took the car in to be checked for a burning smell and brakes pulsating. They said that the smell is from rust build up on the rotors and that I would have to pay $1300.00 to get new rotors and breaks. How is this possible since I purchased the CERTIFIED USED car less than 2 months ago?

    Mercedes-Benz of Paramus is NOT a BBB Accredited Business.

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