Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

• 

  Avis Rent A Car

  1460 Route 22 Watchung, NJ 07060

• 

  Avis Rent A Car

  15 Transportation Way Boston, MA 02128

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  Avis Rent A Car

  162 Boardman St East Boston, MA 02128

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  Avis Rent A Car

  299 Godfrey Blvd Bangor, ME 04401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** sent me a letter dated April 2025 regarding a rental from December 2025. The letter alleged that I damanged my rental and that they would be charging my card $379.12. When I rented the vehicle, the alleged damage to the rearview mirror, as well as other minor issues, were not noted on the agreement. I sat right in front of the rental facility, called the Manager on the phone and explained my concern regarding the damages. I then noted them on my copy of the agreement as well as took photos and videos. The Manager asked me if I wanted to change vehicles and I told him I didn't mind keeping the car I just didn't want to be charged for the damages. He assured me that I would not and that he would note the account. I have since visited the location twice to share the letter and my concerned. The second time I went there, I was told to call the number on the letter which is a toll free number to customer service call center that has absolutely NO information regarding the car or the alleged damages. The first time I visited, I was told, "this is not an isolated incident". The second time I visited, I was shown the notes in the comment on my rental that I didn't damage the vehicle. Both times I visited the location, they simply made a copy of the letter and told me they would take care of it. My bank account went negative as a result of the $379.12 charge and as of today, the charges have still not been reversed. I have filed a dispute with my bank, but still the charges have not been reversed. I want **** to refund me my $379.12 IMMEDIATELY. It has now been several weeks and I'm still trying to recover financially from this mess they made.

  Business Response

  Date: 06/04/2025

  BBB #: ********
  Case: 72367179
  
  Dear ******* ********, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  So that we can look into this matter additionally, please provide the pictures you stated you had. Please make sure the pictures include the date/time stamp of when they were taken. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0 star- It was a nightmare with this company. I rented a car a and got an electric vehicle. ************* driver to ***********, **. To go see my grandson on is soccer tournament. A trip that should've taken about 7 hours. It took 12 hours of pure frustration, range anxiety, and where the next EV charges? PANIC. The car was delivered barely 80 percent charge, and No one at the rental plsce seemed to care about getting me a different car that was electric. Charging stations were either full, broken, or straight-up nonexistent. I was so scared. I call the rental office to exchange the car something ore reliable again when I arrived to ***********. And flat-out they couldn't do Anything about it.I had to stop in a town to charge N drive around to find a EV pump. I spent over $455.86 on this rental **** WORTH ***** rental on the cat was$178.45 plus the *********** bill was$280:00 . I will NEVER be renting from this place again. ***************** was a mess too they couldn't find my reservation #. Very unhappy and very ANGRY Please HELP!!!! Thank you

  Business Response

  Date: 06/04/2025

  BBB #: ********
  Case: 72623744
  
  Dear ******* *******, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a disappointing experience such as this, we do show that a credit of $50.00 was refunded for the frustration on May 15th, 2025.
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from **** from 4/22/25-4/29/25 from the ****************(rental# U368334540) My son was graduating training in the Army at *******************. When we arrived, we had a couple issues getting a car. It seemed as though it was a busy weekend and all the bigger SUVs were being used or had been returned but not yet cleaned. I had to go back to the front counter to get a different car. Once we finally got the **** I noticed it had just been shampooed. The back where I put our luggage was still wet and had some shampoo still in it. I didn't check the rest of the carpet as I assumed it was all the same way. When I returned the car, I checked to make sure we got everything out. So, when I got the letter that we were being charged $250 cleaning fee, I was shocked. I also noticed an additional $197.18 on my credit card! I immediately called. (case ID# ********, ********)******** told me I was charged for gas and a car seat. I told him I filled that tank at the gas station just outside of the airport so that charge is false. He agreed and said it never should have been charged (first red flag!)The car seat is $85 but after fees and taxes, ends up at $108.03. Seems like a high tax rate to me but, I'm more concerned about the gas and cleaning charges. ******** provided the photos. There was a single plastic grocery bag with something in it and a napkin! This must have been under the seat because we cleaned out any trash we had. The photos of "sand" are NOT SAND AT ALL. We never went to a beach! That's called dirt. In *******, it rains...there aren't floor mats all over the car. I think anyone who sees these photos would agree that this is not "excessive". After reading some of the other complaints on here, I've concluded that **** likes to charge this to people!!! This is bad business! I've rented numerous cars and have never been charged for vacuuming out normal dirt after usage. BE VERY CAUTIOUS OF USING *******

  Business Response

  Date: 06/04/2025

  BBB #: ********
  Case: 72548319
  
  Dear ******* ******, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that you have already contacted our **************** Team and had your concerns addressed. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I rented an ev vehicle from Avis rent a car in ** and twice the electric vehicle stopped working during our rental period. We had to have the vehicle towed back to the company TWICE. The last time 5 days before the vehicle rental was up and the company refused to refund us any money on both occasions and have continued to charge us bogus fees to the tune of $3,015

  Business Response

  Date: 06/04/2025

  BBB #: ********
  Case: 73132780
  
  Dear ******* *******, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

  Customer Answer

  Date: 06/05/2025

  
  Complaint: 23322408
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  Deareka *******

• Initial Complaint

  Date:05/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Could you please help my husband and me with issues: 1) Rented a car from the Dubuque, Iowa Airport and no person at the rental desk for more than 1 hour. We were promised a refund of 1 day due to our having to wait and we opened a case for that problem. Budget Case: ********. *) We didn't get SiriusXM on the rental that we paid for at cost of $39.953) BIGGEST CONCERN: We dropped off the car on time at the Dubuque, Iowa airport at the end of the rental reservation, placed the keys in the box (because no one was at the rental desk), but as of May 21, Budget is still saying we have the car. When I dropped off the car, we took a picture of the mileage, a video of the outside of the car as it was parked at the airport Budget/Avis lot (to show no damage), and pictures of my husband putting the keys and rental agreement in the drop-off box. These pictures and the 1 video were provided to customer service. We have done multiple follow-ups with customer service (we have now given them more than 8 business days to respond, and they haven't, and instead, they continue to send us emails saying we have the car). We have provided pictures and a video showing that we dropped off the vehicle.Here's the details: Budget Case: ********Reservation: ***************** Agreement: *************** Date of Reservation: April 22, 2025, Noon CTEnd Date of Reservation: May 8, 2025, Noon CTRenter: ******  ********* ###-###-####Spouse of Renter: **** ********* ###-###-####RESOLUTION:1) written confirmation we returned the car on time, as we are being harassed.2) refund of the $60 charge we were charged after the fact for not returning the car on time3) 1 day of the rental cost refunded to us, as your customer service representative promised on April 22 when we were waiting for more than 1 hour to pick up our rental. That is $17.50 plus any fees/taxes4) rebate for not receiving SiriusXM that we paid upfront for and didn't receive.Regards,**** *********###-###-####

  Business Response

  Date: 06/03/2025

  BBB #: ********
  Case: ********
  
  Dear Mr./Ms. *********, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that you have already contacted our Customer Service team and have been refunded $58.92 and $70.20 off your rental. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  Avis Budget Group
  Client Relations Team

  Customer Answer

  Date: 06/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: you did not address the mistake your company made, the harassment they gave us saying we didn't return the car, and the amount of hours we had to work to talk to your agents -- multiple times -- to get the results.

  Yes, the money was refunded, BUT YOU NEED TO TELL US WHAT YOU DID TO PREVENT THIS KIND OF MISTAKE FROM HAPPENING AGAIN! It was close to criminal in how you treated us for your agents mistakes in giving us a car without the option we payed for, for NOT BEING AT THE BUSINESS AT THE TIME WE WERE SUPPOSED TO GET THE RENTAL,for sending us multiple emails and a snail mail saying we have the car when we didn't. You shouldn't be able to harass someone like that when you knew the car had been rented twice after us (we found that out during one of our phone calls, but then, that same night, got another notice our car wasn't turned in). I could hardly sleep at night thinking we were going to have to pay for an entire car that was missing. TELL US HOW YOU WILL FIX THAT KIND OF PROBLEM FROM HAPPENING AGAIN!

  
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental U373905696 **** charged us for a tow we never ordered. We have AAA so we would call them not ****. The *** **** they sent is my name but not my telephone number. Not the hotel we stayed at. I have proof of where we stayed. The odometer read has the same number as when I picked it up. How is that possible? We didnt even use the car the day they said what helped. They said they would credit us and then recharged. I have called, emailed and now recharged again. I never agreed to any extra charges and they dont have my signature. This company seems to do it often. I have sent them all the paperwork of proof where I stayed and they have my number.

  Business Response

  Date: 06/03/2025

  BBB #: ********
  Case: 72113826
  
  Dear ******* *********, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that you have already contacted our **************** Team and has your concerns addressed. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

  Customer Answer

  Date: 06/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *********