Complaints

This profile includes complaints for Budget Rent a Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Budget Rent a Car

  6 Sylvan Way Parsippany, NJ 07054-3826

• 

  Budget Rent a Car

  1412 Route 130 Burlington, NJ 08016

• 

  Budget Rent a Car

  1816 Route 35 South Amboy, NJ 08879

• 

  Budget Rent-a-Car of BC Ltd.

  3691 3 Rd Richmond, BC V6X 2B8

• 

  Budget Rent A Car

  698 Albany Shaker Rd Albany, NY 12211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/1/25, i rented a car through Budget in ***********, ** The car was a ******, Rave 4. i noticed a low tire light on so i asked the Budget *** if he had air. He said no and told me he could upgrade me to a **** Explorer, i agreed. As i drove away from the airport, the roads were becoming snow covered and i had a difficult time keeping the vehicle on the road as it wanted to fish tail even in all wheel drive. The car was licensed in ***** so i began to wonder if maybe the tires were not suitable for the weather. I drove 50 miles at 25 mph before i finally stopped and called Budget ***************** I was scared and frustrated and explained my struggles to the ***. He asked me if there was damage to the vehicle and i said no, i had not crashed and i did not go in the ditch, there was something wrong with the car mechanically to handle the way it did. He asked me to stay put if i deemed the vehicle unsafe and he would activate a tow truck, which would be my daughter and i's ride back to ***********. While waiting for the tow truck i looked at the vehicle and noticed both front tires were towed outward, which i asked the Budget *** to make a note of as i felt that was why the vehicle wouldn't drive straight. I also told the man from Budget at the airport that the vehicle was unsafe and needed to be inspected before someone got seriously injured, he agreed and thanked me. I was given another vehicle, which i made it about 15 miles and a check engine light came on. I again called Budget and they asked me to drive back to the airport and get another vehicle. The next vehicle was brand new and I was very satisfied. On March 31st I received a bill for towing and ***airs on the ****, so i called Budget and was told it wasn't my responsibility that he could see the notes and he would remove the charge. My credit card was charged on 4/15/25 and although i have called several times, i have not had any luck even with management employees getting my money refunded.

  Business Response

  Date: 05/09/2025

  
  BBB #: ********
  Case: 70497782
  
  Dear ******** *******,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  We have researched your case notes and have refunded the charges in the amount of $1,653.42.  Please allow up to 14 business days for the credit to post back to your account. 

  I assure you we take matters of this nature seriously and are committed to continually improve our service. I look forward to having you use Budget rental in the future and having a much improved experience.
  
  Thank you for allowing us to assist you.

   

  Sincerely, 

   

  Avis Budget Group
  Customer Advocacy Response Coordinator

   

  Customer Answer

  Date: 05/18/2025

  Rental Date: 02/02/2025
  Rental Number: U130821865
  VCR Number: VCR9289316
  Dear ******** *******,
  Thank you for renting a vehicle with Budget Rent-A-Car on 02/02/2025 .
  Per our recent discussion, we are reversing the charges that we made on your credit/debit card for the damage to our vehicle.
  The amount of reversal is $1653.42.
  Please allow up to 72 hours for the credit to show on your records.
  We apologize for any difficulties you may have experienced during your rental. We hope you continue to choose Budget Rent-A-Car as your
  rental car company of choice.
  If you require additional information, or have any questions, please contact ************** or email us at ********************************************** Our
  dedicated team members will be very happy to assist you.
  Thank you again for choosing Budget Rent-A-Car. We appreciate your business and look forward to another opportunity to serve your rental
  needs.
  Sincerely,
  **** *****
  Emergency Road Service Specialist
  Budget Rent-A
  
  Issue resolved through Budget and my account has been credited for the full amount! 
  

  Thank you BBB!!

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle for 11 days. I picked the first car up with low air and they looked at it and filled it up and said it was fine. For the next 5 days it kept getting low air. I was told I would be charged $700 unless I drove 40 minutes each way to exchange it, which I had to do while on vacation with my family.
  
  The replacement car had no air conditioning for the remaining 6 days of the trip, and we were driving in Florida heat. I paid for a functioning vehicle and didn’t receive that for the majority of the rental.
  
  When I first contacted customer service, I was told I’d receive a 50% refund. When I didn’t receive it, I called back and was told the refund had been denied but I was never notified of that decision.
  
  I have spoken with Brittanye, and my case number is ********. The company is now offering only a 2-day refund, which does not reflect the unsafe conditions, extreme inconvenience, and disruption to my vacation.
  
  I believe the trouble they have put me through deserves a full refund, not a partial one. I am requesting that the BBB help facilitate a fair resolution.

  Business Response

  Date: 07/01/2025

  BBB #: ********
  Case: 72007069
  
  Dear ******* ********, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based upon the information you provided and the findings of our internal investigation, we have refunded $214.36 back to the **** card on file.  Please be assured that your experience was not typical.  A copy of our report has been sent to the appropriate manager for corrective actions.  
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  Avis Budget Group
  Client Relations Team

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 4:9/2025 i reserved a bigger suv like expedition due to the fact it was 7 of us going lucky one 2 decided not attended i get to the countier they checked me in told me to grab a expedition on my paper work they gave me a ford explore instead they charged me 842 dollars for explore which it supposed have been a bigger vechile we was all crowded going to chicago on our girls trip i called and complain thats sais that was the vechile ik my cars and that wasn’t what i reserved and paid for . i would like a day or atleast 150 back of my morning was over crowded in that small vechile they must had got rid of the vechile i had reserved instead telling me he put into a smaller one for 842.72 like it was over crowded with our luggages

  Business Response

  Date: 07/01/2025

  BBB #: ********
  Case: 71757729
  
  Dear ******* ******, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our review found that you had actually booked 2 reservations, one with Expedia for a **** Expedition or similar for an estimated total of $876.62 and one with Priceline for a Jeep Wrangler or similar for an estimated total of $524.03. We show that the rental counter provided you with the cheaper reservation and upgrade you at no charge from a Jeep Wrangler or similar to the **** Explore. The reason the rental increased from the estimated total of $524.03 to the billed total of $870.34 is due to adding the Loss Damage Waiver (LDW) and a fuel charge billed at the end of the rental. As the counter did honor the much lower rate we do not show that an adjustment is owed. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  Avis Budget Group
  Client Relations Team

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Towed Rental Vehicle and Lack of Resolution
  
  I rented a vehicle from Budget (Avis), which was towed on May 28th (05/28). I immediately contacted both the towing company and Budget to initiate the proper procedures.
  
  Despite having paid all required fees and insurance coverage, and having confirmation from the towing company that the vehicle was picked up by Roadside Assistance/Budget on May 29th at 11:40 AM, as of today (June 1st), this information has still not been updated in the Roadside Assistance/Budget/Avis system.
  
  As a result, I am unable to close my contract, settle the account, or rent a new vehicle. This issue has left my entire trip on hold for more than five days, causing serious inconvenience.
  
  I request that this situation be resolved urgently.

  Business Response

  Date: 07/01/2025

  BBB #: ********
  Case: 73833694
  
  Dear ******* ********, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  Avis Budget Group
  Client Relations Team

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding a troubling experience I had with Budget Car Rental in ***********. I requested to extend my rental by one day and contacted their customer service to confirm pricing and apply a job-related discount.Initially, I was quoted $93 for the additional day, which was significantly higher than the previous daily rate of around $40. I asked if my job discount could be applied, but the representative was unaware of the discount and had to recalculate. There was no clear communication or confirmation of the corrected price before charging my card.The representative asked me to provide the last four digits of my credit card and proceeded to process the charge without first telling me the final total. Only after I inquired again was I told the charge was $93. This lack of transparency and consent in billing is deeply concerning.Additionally, the customer service experience was poor. The representative was rude and dismissive, showing no regard for my questions or concerns about the pricing and discount.I later sent an email to Budget to raise these issues. Their response only confirmed the charge was accurate but failed to acknowledge or address the poor customer service or the lack of transparency in the transaction.This experience left me feeling disrespected, misled, and taken advantage of. As a result, I will not be using Budget again and believe others should be warned of their practices. I am seeking an apology, a refund of the overcharge, and improved transparency in customer interactions.

  Business Response

  Date: 07/01/2025

  BBB #: ********
  Case: 72712234
  
  Dear ******* ********, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that your original reservation was booked on a weekend special. Due to this the booked rate only applied to the originally requested days. The rental agreement provided at the start of the rental did list the additional day rate to ensure you had the rate information if you needed to keep the vehicle longer. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  Avis Budget Group
  Client Relations Team

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/12/25, I rented a car in New Orleans from Budget. The staff were not friendly and did not provide me with any information regarding my rental agreement. I never received the normal documents that were signed (rental agreement) and was not offered if I wanted any additional add-ons. A few days into the rental, I noticed what appeared to be minor damage on the vehicle and what was a hit and run by someone else since no information was left for us. I immediately called Budget, and was told by the representative not to worry, that she would notate my account and that I would not be charged for anything, and explicitly told me that I should not contact the police or my insurance regarding this matter, and that she would put a note in my account for the charges to be removed if I get charged. I asked multiple times, as this did not sound right, however the agent repeatedly said it would be fine and I would not be charged anything and there was nothing else I needed to do. Yesterday, I received a suspicious looking text saying to contact a random number not associated with Budget regarding a claim number. After speaking to several people, I was informed they are trying to to bill me apptoximatley $1700 for damages. I have tried numerous times to speak to a supervisor at Budget with no success, and have had several employees admit they are either aware of fraudulent information being told to customers, or that I was given the wrong information originally, and had I been given the right information, I would not have been charged. I am incredibly frustrated and upset by the apparent fraud that is happening within Budget and the awful service that I have had trying to get in contact with anyone. I have still not received any paperwork on this matter and have asked for a supervisor 5 times, only to be told each time that one will call back in a few hours and never get a call.

  Business Response

  Date: 07/01/2025

  BBB #: ********
  Case: 72604911
  
  Dear ******* ******, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that the damage claim is being handled by ******** which is our claims team. The claim number that has been assigned to your rental is **********. To discuss this claim or get any documentation you need to contact ******** directly. They can be reached at ************ or via email at **************************************. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  Avis Budget Group
  Client Relations Team

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Budget on 4/4/25 thru 4/11/25 and the area that they have you inspect the car was in a very dimly lit tunnel to their garage. Upon returning the car, the lady at the counter was asking me sign some other papers Then she mentioned this very tiny crack in the from windshield About a week later I got a bill for this windshield which, in knowing a little about the subject windshield can start as a pinhole type and spread I never noticed or subjected the car to any conditions which would have caused a crack One I asked about pictures of the car from before, I got brushed off and didnt hear anything else until they took money extra off the card that I rented the car with I dont think this was handled correctly and they took money without my permission

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  T88616977 Budget **** reference number emailed on 2/23/25. Budget Rental Agreement *********. Budget was given three separate opportunities to correct an issue with a rental vehicle and failed to do so. Budget was made aware of unacceptable customer service experience and was provided a written request for refund on 2/23/25. Budget has failed to respond in any way.

  Business Response

  Date: 03/19/2025

   BBB #: ********
  Case:70696232
  
  Dear ********* ******,

  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

  **** values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Unfortunately,  we do not have any calls into our customer service so that we could have appropriately assisted you with your concerns while you were in the rental.  The car was in your possession February 17th-February 21st and you submitted an email on February 23rd with the issues so we will not be able to issue any monetary credits. 

  We have issued a free one day voucher that has been sent to your email on file for a future rental.

  I assure you we take matters of this nature seriously and are committed to continually improve our service. I look forward to having you use **** in the future and having a much improved experience.

   

  Sincerely,

  Customer Advocacy Response Coordinator
  **** Budget Group

   

   

  Customer Answer

  Date: 03/25/2025

  I am rejecting this response because:   It appears that the Budget representative responding to the complaint is confused with a different complaint or has not reviewed the details of message T88616977 submitted to Budget via their website on March 23, 2023. Budget's mention of a customer service call log or email are irrelevant as neither occurred. Instead, the direct message to Budget customer service clearly stated a resolution was requested in person at three separate Budget locations. Additionally, the following phone calls were made to Budget to resolve the issue: 2/17/25 9:57AM to ***************/17/25 11:41AM to ***************/18/25 12:01PM to ************. These six attempts were made during the rental period. It is clear that Budget ignored the final attempt to resolve the customer service issue which was reported directly on their website as they have never responded. Their email regarding T88616977 stated "Thank you for contacting **** Rent a Car *************. We have received your inquiry; it is in our queue for review and processing. You will receive a response as soon as possible." No response has been recorded and this is the reason for the complaint. The issue has now been presented to Budget a total of five times and Budget has not responded to any of the very specific customer service details. Cut and paste responses and mention of a coupon are not acceptable in any way as a resolution for this issue. A full refund is due immediately and without further difficulty. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB,
  
  I have rented a car from budget rent a car from 3-11-2025 to 3-25-2025 from fort laurderdale flordia airport. The car budget provided was very dangerous because of its poor visibility, it was hard to see out of the side of the car because of its angles and small side mirrors. As result it was difficult to safely turn lanes. The car rented was under the "mid-size suv category".
  
  The next day at a city I am staying at, fort pierce, fl I went to the local budget office and changed vehicles to a safer vehicle, a toyota corolla. However there was a 60 dollar charge, also the car is in a less expensive category. So actually I should be due a reduction in my payment. I attempted to contact budget but it requires a log in and I booked my reservation through a travel agency. The reservation number is ***********.
  
  Thank you,
  
  *****

  Business Response

  Date: 03/18/2025

  Budget Case: ********
  Rental Agreement: **********
  
  In regards to the aforementioned BBB Complaint ID: ******** thank you for allowing us to address your concerns.
  
  Here at Budget, we pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. Because of that, we want to make things right! However, our records indicate that you still have a vehicle out and is due to return on March 24. 
  
  We regret that we cannot assist you until the vehicle is returned, and the contract is closed. Once you have returned the vehicle, please let us know by reaching out to us at ###-###-#### to discuss your experience and see what type of compensation we can offer you to keep you a satisfied customer. 
  
  Sincerely, 
  
  Response Coordinator
  Avis Budget Group, Inc.

  Customer Answer

  Date: 03/26/2025

  Hello BBB,

  The car has been returned, so I look forward to what budget rent a car has to offer in regard to the complaint.

   

  Thanks,

  
  *****
  

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint ************ Budget Group Unfair Business ********************* Losses I have been a loyal **** Budget Group customer for nearly two years, spending thousands of dollars on rentals. Despite my consistent rental history and no outstanding issues, I was wrongfully placed on the Do Not Rent (DNR) list on July 8, 2024, with no clear explanation. After multiple disputes and unanswered requests for documentation, I was finally removed on February 4, 2025. However, I am still being denied rentals under false pretenses.Most recently, on February 27, 2025, and March 6, 2025, I attempted to rent under a confirmed and prepaid reservation but was denied service due to an alleged Equifax credit score issue. My verified Equifax score was over 650, yet **** claimed it was below 600. This is inconsistent and suspicious, given that I have rented with the same debit card and bank account multiple times without ******** addition to wrongful denials, I have encountered deceptive advertising and reservation mishandling:I prepaid for a rental, yet no vehicles were available at pickup.Upon modifying the reservation, I was denied service again under misleading credit check policies.Refunds are delayed, despite **** failing to fulfill the reservation.Employees have threatened additional charges without cause.These actions have caused financial loss, wasted time, and severe emotional distress. I have missed important life events, including funerals, due to **** Budget Groups failure to honor reservations.**** Budget Group has failed to provide a valid explanation for these repeated issues and refuses to acknowledge the financial and emotional hardship they have caused. I am seeking urgent intervention from the BBB to address these unfair and deceptive business practices.

  Business Response

  Date: 03/13/2025

  
  Budget Case: 70978607
  Reservation No: 18915989US1
  
  Thank you for submitting your BBB Complaint ID: ********. We appreciate the opportunity to address your concerns and clarify the matter.
  
  Budget values your loyalty over the past two years and understand your frustration regarding your recent rental experience. 
  
  Please know that **** Budget Group upholds fair and ethical business practices, and we remain committed to doing the right by our customers.
  
  Your ********************** denial was based on the credit evaluation process conducted by *******, which is independent of our company. This decision was not related to your previous placement on the Do Not Rent list, which you were removed in February 2025. Since we do not control *******'s credit assessments, we recommend reaching out to them directly if you have concerns regarding their decision. 
  
  You have indicated that Budget has caused emotional distress, financial hardship, and missed important events, leading you to seek $5,000 in compensation. Unfortunately, we are unable to honor this request. As a customer service department, we do not handle claims related to emotional distress, financial hardship, or missed engagements. These matters fall outside the scope of our services. 
  
  We apologize for any inconvenience this situation may have caused. While we cannot fulfill your compensation request, we remain available to assist with any rental-related concerns. 
  
  Sincerely,
  
  Response Coordinator 
  **** Budget Group, ****

  Customer Answer

  Date: 03/25/2025

  I am rejecting this response because: Budget continues to dismiss my legitimate concerns and fails to address the core issue of my complaint.
  
  Budget claims my rental denial was based on Equifaxs credit evaluation. However, my Equifax credit score has significantly improved and is well above the 600 threshold they claim I failed to meet. I have verifiable proof of this fact and no new negative reporting on my credit file. Additionally, ******* has confirmed that they have no reason why I should be denied by Budget.
  
  This raises a critical question: If I was previously approved for rentals with a lower credit score and past negative reportingboth of which are no longer presentwhy am I now being denied? Budgets explanation lacks transparency and logic, indicating an inconsistent and arbitrary rental approval process.
  
  Furthermore, Budget has chosen to ignore my direct email inquiries, which is both unprofessional and dismissive. Their refusal to communicate and resolve this issue is unacceptable. Instead of offering a reasonable solution, they have only issued generic responses and denials.
  
  Adding to my frustration, I have yet to receive a refund for a prepaid rental from over a month ago. Budgets failure to process this refund in a timely manner further demonstrates their disregard for customer satisfaction and ethical business practices.
  
  Given their continued lack of accountability and unwillingness to resolve this issue, I am fully prepared to take legal action if necessary. I urge Budget to reconsider their approach and resolve these matters immediatelyboth the unfair denial and the outstanding refundbefore further escalation is required.
  
  

  Business Response

  Date: 06/27/2025

  Budget Case: 70978607
  Reservation No: 18915989US1
  
  Thank you for your reply, we do apologize for any frustration that this has caused you. 
  
  Our records show that our Legal Team has contacted you directly about your concerns. If you have any additional questions on comments please reach back out to them as they are handling your case from here. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  Response Coordinator 
  Avis Budget Group, ****