We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Autograph Dealers

James Spence Authentication, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Autograph Dealers.

Complaints

This profile includes complaints for James Spence Authentication, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

James Spence Authentication, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a Letter of Authentication for a Batman Poster Signed by ******* ******. They provided me the basic service authentication card ON SITE at Collectors World in ******** VA but told me the *** would take between ***** weeks. It's now been six months. Reached out several times. Now they are saying they gave me the *** onsite; despite having an email telling me it takes ***** weeks. They're basically just ignoring me at this point despite being pretty patient. I'm owed a refund or a ***.

    • Initial Complaint

      Date:10/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 10th I went to a con to submit 8 autographed articles of actress Marilyn Monroe For authentication following my Sister's instructions. I'm her full-time caregiver she has stage 4 cervical Cancer in my Rush I realized after the fact that I grabbed for the wrong articles as they already been authenticated and not authentic. Immediately upon realizing this mistake I contacted the company on August 12th. Infomed not to do any work as four of them were an error they kept dragging us along for a week after week first I talked to an employee name Dawn who was reassuring and then referred me to her supervisor Karen I was either hoping that I could resubmit four other articles or a refund of half the funds and then resubmit at a better time. Instead I was strung along Karen became belligerent accused me of changing my story then saying oh she was going to refund me half my money but I chose this avenue that it came to a point that all I want is a refund and to never do business with them again. $800 was put on a credit card the other $800 was paid in cash they have done no service for me and I asked him to stop service to resolve this matter and all I received was 6 weeks of aggravation. I acid you please help because I am overwhelmed

    • Initial Complaint

      Date:05/24/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought multiple signed posters and photos to a ine day event.The company charged $750 and only authenticated 2 items, the rest, rejected.They handed me "rejection letters", for each of the items rejected. The letter of rejection is a pre-printed page, with a list of "clues", as why an item is rejected. The letters of rejection is a template, and nothing was added as the reasons of the rejection.One Back to the Future poster was bought by me in 2013 from ***** came with a certificate of authentication. This item was rejected. The signatures are a match to other samples easily gotten in the Internet.I was fraudulently induced to spend this money, because when I handed the items, their reaction was: Wow!!!, that's nice !!!, inducing me to believe that they agreed about the items being genuine, and fir them, 3 hours later, to tell me with "a sad face", that they have bad news.The firm didn't even bother to mark in the preprinted list of reasons, which was the reason for the rejection, and , moreover, didn't do it for a fuve signatures poster.I got this poster from an **** seller in the ** in 2013.

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Submission #****** *** with unnecessary remark *** inscription was penned in the hand of ************************This submission was made with an ************************* autograph alongside his picture on the outside of the booklet. It was the prominent item. ***re were two other autographs inside the booklet, ********************* (****) and ***********************, that were secondary to that of *****. We asked for a Letter of Authenticity. When we received it, it contained the remark, *** inscription was penned in the hand of ***********************. We immediately felt the remark detracted from the intent of the **** After a number of emails back and forth with JSA where we were trying to somehow correct that remark, JSA refused to work with ** to change it in any way. When we finally asked them just to remove it entirely, we were told Because the item has an inscription from ***********************, it is our policy to notate that on the *** so the item can be most easily identified. It is their way of identifying the piece as they have no other means of identification. Our complaint is that leaving the remark on the *** obviously detracts from the booklets ultimate sale value. It is not our problem how they manage inventory. It should not impact upon the project we paid them to do. We would ask that the *** be reprinted without the remark regarding *********************** or any other detracting remarks.

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought in two autographed jerseys to be authenticated. I know for 100% certain they are authentic, as they were signed in person. I paid $190 for authentication certificates. JSA would not authenticate the jerseys, and would not refund me the $190, even though they are authentic.

    • Initial Complaint

      Date:01/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a JSA certified signature/photo and after selling to another authenticator, found out it was a fake. Yet JSA said its legit.

    • Initial Complaint

      Date:12/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To date, this company has not honored the declared value insurance claim that I paid for in submission W223665 Their shipment to me was not delivered, and if it was, *** absolutely did not obtain a signature. No one was home at the time of any supposed delivery, and re-delivery should have been made. Because *** either did not deliver at all, or lied and pretended to get a signature, but didn't, for whatever motive unknown, my property is either lost, back with JSA, or stolen by a *** employee.Whether or not the *** driver lied and said delivered, but actually stole the package after marking it delivered, or returned to ******* as tracking suggests, is irrelevant. What is irrelevant is that *** did not get a signature from anyone at ***** ******. They did not obtain a signature. *** violated policy and the requirements of the shipment.JSA is therefore required to file an insurance claim and reimburse me for the declared value of the shipment. To date they have not paid me on the insurance claim I am entitled to.If this complaint does not resolve, will file a lawsuit against JSA next.

    James Spence Authentication, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.